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10 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Giffnock

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10 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Giffnock
Click on the stars to start your review
"Shocking unhelpful"
1 out of 5 stars See
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Gave my car in for warranty work heard a rattle at the back, did not fix it said it had a bump in the back which it did not, did not have time to collect the car that day said i will collect the next day. I then at 11.30pm that same day seen my car parked out side the dealership on the kerb on the main road on a cycle lane which was unacceptable if i give my car in to the dealer inexpect it to be treated with respect. I spoke with manager said yeah its unacceptable did offer to put new brakes on and charge me parts no labour and fix the rattle. Agreed to that had the work done when i collected my car the rattle was still there did not fix the problem just put new disc and pads on and charged me for it, ive tried to contact him a number of times but i get blanked out so ive taken the car else where never ever will i ever go to this dealer ship they do not care about your car. They have no respect on other peoples property and how to treat customers dont its a shame because its my local dealership and ive been here before and was ok but i would rather travel further and have my car treated with respect.

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"disgraceful service!"
1.2 out of 5 stars See
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Made a booking to have my 2 tyres changed. The advisor told me to wait while he double checked the price, after 15 mins not returned, I got up and asked the receptionist. This woman came out and tell me rudely that the price they quote yesterday was right, didnt even apologised for the wait . very rudely handed my key back when I cancelled the job! appalling attitude and service, Will never return!

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"Very poor"
1.2 out of 5 stars See
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This garage has provided consistently very poor service since I bought my car from them last year. Be warned.

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"Poor"
2 out of 5 stars See
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We recently purchased a car for Mercedes Giffnock. when we left the showroom and once the air freshener had gone we noticed a smell within the car. this was meant to be a approved used car with 7k on the clock. it was meant to have a full valet carried out on the car before handing the car over to us. we discovered the car was giving a quick clean inside with a smelly dirty cloth. we also discovered the AdBlue was showing as very low. We contacted the showroom to complain they said the car had the full works carried out before leaving the showroom. in fact the manager was driving the car before we bought it. it was never cleaned properly the car was never checked properly the Adblue was never checked. we took it back into them to carry out a full valet and top the Adblue up. when the service engineer came back with our keys he informed us that we had a bubble on one of our tyres he was very quick to pointed out it was not there when the car left the showroom and it had to be caused by ourselves possibly hitting a pot hole ?? remember this car was meant to have the full works and a full inspection before leaving the showroom. so he is 100% it was not there when we bought the car as HE CHECKED however he forgot to check the inside of the car ie the mess the smell and ALSO the adblue was never checked but he did check the tyres ???? 'I can definitely smell something and its not the inside of the car smell' . so please think twice before buying a car from this dealership.

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"Enquiry about used car."
2 out of 5 stars See
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I phoned about a Mercedes car I saw on Auto Trader, a gentleman took my details about my Mercedes and said he would phone back very soon. Two days and nothing although I did phone back three times and was told by a lady the last time that someone would definitely phone back yesterday before close of business but no call came. I find it very disappointing that a Mercedes Dealer has such poor customer service, do they honestly think that I would buy a car from them when they demonstrate this poor service before parting over twenty thousand pounds.

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"AN ABSOLUTE JOKE"
1.8 out of 5 stars See
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CUSTOMER SERVICE AT MERCEDES MENZ GIFFNOCK WAS ABSOLUTELY SHOCKING.... HAD TO RENEW 4 TYRES THAT I WAS TOLD WERE CHANGED IN DECEMBER BOUGHT THE CAR FEBUARY..... WITH 1 BALDY TYRE... SHOULD HAVE RETURNED BUT DIDNT AT THE TIME WAS TOLD I NEEDED 2 FRONT TYRES AND THE BACK ONES WOULD LAST A MONTH...... MERCEDES BENZ CLASS EH .... HAD TO ENDURE A BIT OF CHEEK FROM THEIR SHADY CALL CENTRE WORKER MB CLAIM....WAITED FOUR HOURS FOR A CALL BACK UNTIL I PHONED THEM BACK RAGING AND WAS PROMPTLY PUT THROUGH TO GEORGE THE SHADY MANAGER AS I HAVE NICKNAMED HIM 'SHADY GEORGE AS A GOODWILL GESTURE MB GIFFNOCK' AND HE SWIFTLY TOLD ME CHANGE OF STORY IN FACT MY TYRES WERE NOT CHANGED AT XMAS AND HE DIDNT KNOW WHO TOLD ME THAT .......LOL MAYBE THE SHADY GUY AT THE CALL CENTRE GEORGE AS A GOODWILL GESTURE MB GIFFNOCK......AND I DONT NEED TO TELL YOU SHADY GEORGE AS A GOODWILL GESTURE DONE MY TRACKING FOR NOTHING RESULT EH.....BUT IF MB GIFFNOCK WERE NOT SHADY IN THE FIRST PLACE THEN THEY WOULDNT BE SELLING CARS WITH CAR TYRES THAT ARE JUST SLIGHTLY ABOVE THE LEGAL REQUIREMENTS.....OH AND WHILE IM AT IT I NEVER GOT MY KEYRINGS AND I AM WAITING FOR A CALL FOR THE SEAL ON MY BACK DOOR......... MAYBE SHADY GEORGE AS A GOODWILL GESTURE MB GIFFNOCK....WILL GIVE ME A CALL BUT I WOULDNT HOLD MY BREATH.....OH I ALMOST FORGOT TO SAY YOU AT MB WASHED MY CAR THANKS VERY MUCH......

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"Raz"
1 out of 5 stars See
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Everything from sales man to service manager or dealer principal has been a outrage. Should be ashamed of themselves. Totally money grabbers who do anything just to get your money. They think there always right and the customer service is non- existent. Complained about smoke from engine but the so called mechanic cant find the problem. This is a shambles, please never buy anything from Giffnock as they dont have a clue about cars let alone mercedes benz cars.

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"GLC owner"
5 out of 5 stars See
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Bought a pre-reg demonstrator over the telephone without viewing, as it was pre-reg I had to wait 54 days before they could release it. buying the car went well, they offered a good price for mine and their demonstrator was an incredible price when compared with others on the market - seemed too good to be true! Collected the car this week and everything went well, salesman who I had not previously met was very helpful and took loads of time explaining the features, pleased to see the car had only 30 miles and had in fact been locked in the compound and not taken out for demo's. I was not given the usual hard sell for gap insurance etc which made a nice change, normally car dealers are after every last penny. When it came to my trade in I was expecting a close inspection and then some bartering, they did not even look at my car and honoured their trade in price without quibble (as I live 120 miles away they had not previously seen my car) I have not had my new car long enough to be able to comment on after sales service but wanted to leave a positive review based on my experience to date, the two negative reviews were off putting when buying at distance however my experience can only be described as excellent!

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"Charles Bryson"
2.4 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

Car was supplied with cheap tyres and it took 8 weeks for them to transfer my private plate. The car developed a fault four weeks after purchase (which to fair they fixed promptly) and the car had a tracking problem which took 9 weeks to resolve, after being told that there was no problem. 10 weeeks in and i am looking at almost a £1000 to replace the tyres. I will certainly think twice about using them again.

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"MBDissapointed"
2 out of 5 stars See
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This review is post sale, nothing is a problem prior to signing on the dotted line, Service Department: Lack of communication internally leading to conflicting information When booked in for repairs, on more than one occasion they don't look at or complete all items on the list Over a week to return a phone call Car in garage for over 10 days and subsequently booked in again to carry out repairs that were originally highlighted and not rectified No returning customer phone calls or calling customer when promised After 3 months of ownership , I am still waiting on faults being rectified that were highlighted pre sale. From a premium brand, the lack or customer care and empathy is astonishing. I have been a customer at this dealership for many years. Stay well clear , I have learned my lesson the hard way and paying the price of my last car to be purchased from MB Giffnock.

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Dealership Information

Mercedes Benz in Giffnock are a specialised Mercedes Benz dealership that is part of the Stratstone franchise and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This Lanarkshire based Mercedes Benz dealership offers tailored servicing, and also repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Giffnock, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Mercedes Benz
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
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10 reviews2 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
1
Poor
6
Terrible
2

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