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35 reviews from our car dealer reviews community
Leave a review for Mercedes Benz of Giffnock
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35 reviews from our car dealer reviews community

Leave a review for Mercedes Benz of Giffnock
Leave a review
"Great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went down to Giffnock Mercedes where I met Colin Chung. He was so polite and helpful and managed to secure me a nice car. Unfortunately things with that car didn't go to plan but he got me a better deal on a new hybrid 20 plate. He went over everything and was so helpful. Great service! Let's hope after sales are just as good.

"Customer Service poor"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called to book a service. The woman on the other end of the phone had attitude and couldn't give me a date. She said I would receive a call back, I asked if it would be the same day and she replied that it should be! Here I am 5 days later having received no return call. I've now contacted another dealership and booked with them even though they are further away. Times must be good when customer care is this bad...…………..

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"NIGHTMARE CUSTOMERS SERVICE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought Used CLA200 and the gearbox went the next day, the service was a nightmare , waited over 5 hours to get towed off hard shoulder, the hired car experience was a nightmare also , they do not return calls as promise, they make promises they do not keep. The abandon you as soon as you buy car, totally unprofessional and arrogant staff. Though dealing with Mercedes was a dream come true to turn into a nightmare with the customer service which is non existent. Left a bitter taste in my mouth.!!!!!

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+0 Found this review helpful
"Horrendous Service Departmeny"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was in for warranty work after only 3500 miles,was told i would be called with progress, no call came so i called them at 16.15hrs to be told,some one else is dealing with it and they would call me back. No call back so eventually travelled to dealership,arriving at 17.00hrs to be told. "We tried to call you but your phone was engaged" My phone has call waiting and tells me if some one else is calling if i was on another call,which i wasn't as i was waiting for giffnock to call back. They could have emailed or even sent a text but nope,never happened. Then the service advisor said "oh your seat needs to be taken out to check the wiring as we think that is the problem,can you get some one to pick you up as we need to keep the car overnight" 😲😡😡😡😡 No offer of a lift or a courtesy car, which any decent dealer would have asked,even with present covid19 restrictions. We will see if it's ready tomorrow,if not then i will bypass the dp and go straight to gary savage. There should be an option for zero or negative stars. One not so happy customer.

"Good salesman"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Euan was friendly, efficient and very professional. Deal done without fuss for my AMG C43. Showroom busy but we were looked after well.

"Bad customer service, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mercedes Giffnock dont honour warranties bad customer service, ended up spending 900 pound even though car was still under warranty.

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+1 Found this review helpful
"Great Experience! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My first buy of a Mercedes A-Class and it was a first class experience due to Craig Sutherland. He was a delight to deal with and so patient & helpful with all my questions. Can't thank you enough Craig. Also must mention Mary who was also so helpful and understanding with us. Many thanks to everyone for a great experience. We would not hesitate to use Mercedes of Giffnock again.

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"MOT "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arrive at Mercedes Giffnock at midday for an MOT. After 10minutes man arrives to tell me they can not do it today! No phone call made in the morning to inform me of this! Travelled 10miles to be told not today and that I can come back tomorrow!! Very poor service!!

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+1 Found this review helpful
"Very poor customer service"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very disappointed with the service from Mercedes Giffnock. No communication I was rushed out without a thank you. I was told my car would have 4000 miles but it had over 6000. My payment was not what it should be and my opinion was the staff were all rushing home with no time for the customer at all I ‭would never buy a Mercedes from this garage ever again. No one says hello when you go in the garage and they are all a little arrogant I actually felt I was an inconvenience to them. Stay away from this garage if you are expecting a good service.

"Service Department"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought the car into Mercedes Giffnock today to have the nox sensors replaced. Met by Carol Smith who was brilliant from start to finish. Regular updates with a replacement car provided. Special thanks to James for resolving our issue quickly and professionally. Total contrast from sales side.

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Dealership Information

Mercedes Benz in Giffnock are a specialised Mercedes Benz dealership that is part of the Stratstone franchise and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This Lanarkshire based Mercedes Benz dealership offers tailored servicing, and also repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Giffnock, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Mercedes Benz
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
35 reviews2.6 out of 5 stars — Rated Average
Excellent
11
Very Good
1
Average
2
Poor
11
Terrible
10

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Contact Information

Address

Mercedes Benz of Giffnock
34 Fenwick Road
Giffnock
Glasgow
Lanarkshire
G46 6AA

Get in touch

0141 629 1200
https://www.stratstone.com/dealers/mercedes-benz-of-giffnock/

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Dealership Statistics

34%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Mercedes Benz of Giffnock

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