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17 reviews from our car dealer reviews community
Leave a review for Mercedes Benz of Giffnock

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17 reviews from our car dealer reviews community

Leave a review for Mercedes Benz of Giffnock
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"SHOCKING CUSTOMER SERVICE"
1.8 out of 5 stars See
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I'm so disappointed in Mercedes Giffnock after purchasing a 2015 GLA 250, initially it took a couple of weeks to contact the previous owner to remove the private plate from the vehicle and contact me to collect it, this was after multiple phone calls from my husband and myself. Now that I have the car the Mercedes Me app does not work, Jordan in the service team does not know how to fix it. It was left with them on Fri 11th Jan, I had an appointment to collect it on 17th Jan, when I arrived Jordan said that it had to be synced with my phone and the member of staff who would do it was out on a test drive, I waited 40 minutes and then I had to leave, as I had a courtesy car a woman from the team whipped the key out of my hand and another staff member gave me the wrong key to my vehicle. I now have my vehicle and no app working and no contact from Mercedes Giffnock. I wish hadn't bought the vehicle, they keep calling to sell a service plan, won't proceed with it. I wish I'd bought a Lexus they have great customer service.

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"Worst Garage in Glasgow Total rip offs"
1 out of 5 stars See
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Mercedes Giffnock is the worst garage ever total rip offs. Booked my car in for a service not happy the service was diabolical. They quoted me 109 pounds for each tyre but then i got told the tyres were 243 pounds each total rip offs. Tried to call the service manger 3 times he wouldn't come on the phone been told various excuse every time i called. Avoid avoid at all cost and the service staff are so rude unbelievable.

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"Good job sourcing my ideal car."
5 out of 5 stars See
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I knew the ideal model and spec. that I wanted. Visited two Merc dealers without success before this one. William in sales went the extra mile and sourced the exact model and spec. that I wanted. Trade in procedure completed and new car supplied in only five days. Very happy so far with the service received at Mercedes Giffnock Glasgow.

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"Shocking"
1.6 out of 5 stars See
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Consistently poor service from Mercedes Giffnock.

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"Consistent cock-ups"
1 out of 5 stars See
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Mercedes Giffnock consistently make errors every step of the way and then treat you like you owe them something. It's been a complete car crash experience and they lie to your face with no problem.

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"Shocking unhelpful"
1 out of 5 stars See
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Gave my car in for warranty work heard a rattle at the back, did not fix it said it had a bump in the back which it did not, did not have time to collect the car that day said i will collect the next day. I then at 11.30pm that same day seen my car parked out side the dealership on the kerb on the main road on a cycle lane which was unacceptable if i give my car in to the dealer inexpect it to be treated with respect. I spoke with manager said yeah its unacceptable did offer to put new brakes on and charge me parts no labour and fix the rattle. Agreed to that had the work done when i collected my car the rattle was still there did not fix the problem just put new disc and pads on and charged me for it, ive tried to contact him a number of times but i get blanked out so ive taken the car else where never ever will i ever go to this dealer ship they do not care about your car. They have no respect on other peoples property and how to treat customers dont its a shame because its my local dealership and ive been here before and was ok but i would rather travel further and have my car treated with respect.

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"disgraceful service!"
1.2 out of 5 stars See
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Made a booking to have my 2 tyres changed. The advisor told me to wait while he double checked the price, after 15 mins not returned, I got up and asked the receptionist. This woman came out and tell me rudely that the price they quote yesterday was right, didnt even apologised for the wait . very rudely handed my key back when I cancelled the job! appalling attitude and service, Will never return!

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"Very poor"
1.2 out of 5 stars See
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This garage has provided consistently very poor service since I bought my car from them last year. Be warned.

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"Poor"
2 out of 5 stars See
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We recently purchased a car for Mercedes Giffnock. when we left the showroom and once the air freshener had gone we noticed a smell within the car. this was meant to be a approved used car with 7k on the clock. it was meant to have a full valet carried out on the car before handing the car over to us. we discovered the car was giving a quick clean inside with a smelly dirty cloth. we also discovered the AdBlue was showing as very low. We contacted the showroom to complain they said the car had the full works carried out before leaving the showroom. in fact the manager was driving the car before we bought it. it was never cleaned properly the car was never checked properly the Adblue was never checked. we took it back into them to carry out a full valet and top the Adblue up. when the service engineer came back with our keys he informed us that we had a bubble on one of our tyres he was very quick to pointed out it was not there when the car left the showroom and it had to be caused by ourselves possibly hitting a pot hole ?? remember this car was meant to have the full works and a full inspection before leaving the showroom. so he is 100% it was not there when we bought the car as HE CHECKED however he forgot to check the inside of the car ie the mess the smell and ALSO the adblue was never checked but he did check the tyres ???? 'I can definitely smell something and its not the inside of the car smell' . so please think twice before buying a car from this dealership.

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"Enquiry about used car."
2 out of 5 stars See
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I phoned about a Mercedes car I saw on Auto Trader, a gentleman took my details about my Mercedes and said he would phone back very soon. Two days and nothing although I did phone back three times and was told by a lady the last time that someone would definitely phone back yesterday before close of business but no call came. I find it very disappointing that a Mercedes Dealer has such poor customer service, do they honestly think that I would buy a car from them when they demonstrate this poor service before parting over twenty thousand pounds.

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Dealership Information

Mercedes Benz in Giffnock are a specialised Mercedes Benz dealership that is part of the Stratstone franchise and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This Lanarkshire based Mercedes Benz dealership offers tailored servicing, and also repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Giffnock, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Mercedes Benz
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.2 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
2
Poor
8
Terrible
4

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Contact Information

Address

Mercedes Benz of Giffnock
34 Fenwick Road
Giffnock
Glasgow
Lanarkshire
G46 6AA

Get in touch

0141 629 1200
https://www.stratstone.com/dealers/mercedes-benz-of-giffnock/

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Dealership Statistics

17%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Mercedes Benz of Giffnock

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