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Everything from sales man to service manager or dealer principal has been a outrage. Should be ashamed of themselves. Totally money grabbers who do anything just to get your money. They think there always right and the customer service is non- existent. Complained about smoke from engine but the so called mechanic cant find the problem. This is a shambles, please never buy anything from Giffnock as they dont have a clue about cars let alone mercedes benz cars.
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Bought a pre-reg demonstrator over the telephone without viewing, as it was pre-reg I had to wait 54 days before they could release it. buying the car went well, they offered a good price for mine and their demonstrator was an incredible price when compared with others on the market - seemed too good to be true! Collected the car this week and everything went well, salesman who I had not previously met was very helpful and took loads of time explaining the features, pleased to see the car had only 30 miles and had in fact been locked in the compound and not taken out for demo's. I was not given the usual hard sell for gap insurance etc which made a nice change, normally car dealers are after every last penny. When it came to my trade in I was expecting a close inspection and then some bartering, they did not even look at my car and honoured their trade in price without quibble (as I live 120 miles away they had not previously seen my car) I have not had my new car long enough to be able to comment on after sales service but wanted to leave a positive review based on my experience to date, the two negative reviews were off putting when buying at distance however my experience can only be described as excellent!
Car was supplied with cheap tyres and it took 8 weeks for them to transfer my private plate. The car developed a fault four weeks after purchase (which to fair they fixed promptly) and the car had a tracking problem which took 9 weeks to resolve, after being told that there was no problem. 10 weeeks in and i am looking at almost a £1000 to replace the tyres. I will certainly think twice about using them again.
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This review is post sale, nothing is a problem prior to signing on the dotted line, Service Department: Lack of communication internally leading to conflicting information When booked in for repairs, on more than one occasion they don't look at or complete all items on the list Over a week to return a phone call Car in garage for over 10 days and subsequently booked in again to carry out repairs that were originally highlighted and not rectified No returning customer phone calls or calling customer when promised After 3 months of ownership , I am still waiting on faults being rectified that were highlighted pre sale. From a premium brand, the lack or customer care and empathy is astonishing. I have been a customer at this dealership for many years. Stay well clear , I have learned my lesson the hard way and paying the price of my last car to be purchased from MB Giffnock.
Mercedes Benz in Giffnock are a specialised Mercedes Benz dealership that is part of the Stratstone franchise and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This Lanarkshire based Mercedes Benz dealership offers tailored servicing, and also repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.
Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Giffnock, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Deals in: Cars
Manufacturers: Mercedes Benz
Mercedes Benz Giffnock
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