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50 reviews from our car dealer reviews community
Leave a review for Mercedes Benz of Giffnock
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50 reviews from our car dealer reviews community

Leave a review for Mercedes Benz of Giffnock
Leave a review
"Good experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Start to end we were looked after well by Ewan and had a positive experience for our first Mercedes purchase.

"Service & MOT"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am writing this to inform you about the service n the MOT carried out by the Mercedes Benz Of Giffnock. My service and MOT was done by M.B Giffnock in Feb 2022. They replaced my vehicles Brakes to pass the MOT. As I went for the MOT again in 2023 to Formular One Autocentre in Oxford. They said that, who ever replaced the brakes has delibrately twisted extensively brakes clippers. We complained this to Mr IAN TAYLOY ( Service Leader ) in person and by email. However Ian Taylor brushed aside complains we made. Again and again we communicated with him but he did not give a correct answer. Formular One Auto says technician and the tester who passed the MOT should have paid more attention to it before they passed the MOT. We feel those 2 guys did this delibrately as they didnt like what we are. So many could have been injured or died for the work they did. Ian Taylor was so indifferent to us. Whoever is above this fellow must investigate our complain before these two guys do the same thing to some one else. As far as we believe Ian Taylor is not fit enough to be the Service Leader. If we do not hear from Giffnock M.B then we are going further to take action about this delibrate act

"Great customer service"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I test drove a car at Mercedes Stratsones at Giffnock and when I returned the car I found out I had left my own car keys at home and had no way of getting home. The sales man Mathew Osbourne was very considerate and allowed me to take a car home as I was stranded. He signed me up for the insurance. It was above and beyond service. The staff at Stratstones Giffnock were great and a credit to the company. I have no qualms purchasing my next vehicle from them

"Good experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with salesman Scott Westland and had a good experience. Had a small intial problem which was no fault of the dealership but it was dealt with swiftly and to my total satisfaction.

"looking for a new car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tremendous service from Steven Purdie who couldnt do anymore for my son when he was looking for a new car .From the minute we first spoke about what he was looking for Stevens attention to detail was first class ,Highly recommend giving Steven a call if looking for a new mercedes

"GLE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Five star plus- Bob and Phil were fantastic- brilliant service, always kept me up to date re delivery etc. Cannot fault their service- a brilliant car buying experience.

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"Amazing Experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After a poor experience many years ago with Stratstone Giffnock, I couldn’t believe how professional, helpful and accommodating Phil and Bob were earlier today when I turned up at the wrong dealership (my appointment was in the city centre)! Not only did they accommodate all my needs but they completely restored my faith in Mercedes and the team at Stratstone. Very shortly I will be a very proud owner of a new A Class and I couldn’t be happier with the the deal that we agreed. I wouldn’t hesitate to recommend Phil and Bob and their professional approach to all their customers.

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"Mercedes GLA 200 AMG Premium."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my new car from Mercedes Giffnock in March this year, The sale was concluded on a Saturday and the car was delivered the following Friday including the transfer of a personnel number plate. The team at Giffnock were a pleasure to work with and went over and above to ensure the transaction went smoothly. Would certainly recommended the Mercedes Giffnock branch.

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"Matthew Mercedes magnificent man! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have known Matthew at Mercedes Benz Giffnock for several years now and can honestly say that he is hardworking, personable, trustworthy and well informed. My experience is that he will always go the extra mile to assist. Both my wife and I bought vehicles from him over the last few years and we both have the same opinion of Matthew! Well done Matthew! Keep up the good work.. Martin LLB LLM Dip LP NP

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"AWFUL CUSTOMER SERVICE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not surprised by the reviews of bad customer service after sale, prior everything is absolutely fine they obviously want to get rid of the car, I would avoid these at ANY COST! Spend your money elsewhere where you receive a great service before and after sale. Bought the car only 2 days after brakes are making a noise which I found very unusual as I paid a lot of money for it and I had just got it, I made them aware of this straight away, 2 weeks later back of forth of chasing by myself as they were the least interested, Mercedes managed to have a look and confirmed require new brake pads, to which Charles the sales manager refused and offered a grease service instead, how would you like being fobbed off rather than actually apologising and offering to resolve the issue, from that day till this day all I’ve heard is lies, no callback from Charles, no effort been put in to replace the parts or repair the car, shocking shocking service from Charles who’s supposed to be a manager yet can’t be bothered ringing customers back to resolve issues.

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Dealership Information

Mercedes Benz in Giffnock are a specialised Mercedes Benz dealership that is part of the Stratstone franchise and offers a variety of sales services from new and approved used cars and vans to fleet and business sales. This Lanarkshire based Mercedes Benz dealership offers tailored servicing, and also repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Giffnock, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
50 reviews3 out of 5 stars — Rated Average
Excellent
21
Very Good
1
Average
3
Poor
11
Terrible
14

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  • Contact Information

    Address

    Mercedes Benz of Giffnock
    34 Fenwick Road
    Glasgow
    East Renfrewshire Council
    G46 6AA

    Get in touch

    0141 629 1200
    https://www.stratstone.com/dealers/mercedes-benz-of-giffnock/

    Opening times

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    Dealership Statistics

    44%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz of Giffnock

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