Mercedes Giffnock dont honour warranties bad customer service, ended up spending 900 pound even though car was still under warranty.

My first buy of a Mercedes A-Class and it was a first class experience due to Craig Sutherland. He was a delight to deal with and so patient & helpful with all my questions. Can't thank you enough Craig. Also must mention Mary who was also so helpful and understanding with us. Many thanks to everyone for a great experience. We would not hesitate to use Mercedes of Giffnock again.

Arrive at Mercedes Giffnock at midday for an MOT. After 10minutes man arrives to tell me they can not do it today! No phone call made in the morning to inform me of this! Travelled 10miles to be told not today and that I can come back tomorrow!! Very poor service!!

I was very disappointed with the service from Mercedes Giffnock. No communication I was rushed out without a thank you. I was told my car would have 4000 miles but it had over 6000. My payment was not what it should be and my opinion was the staff were all rushing home with no time for the customer at all I ‭would never buy a Mercedes from this garage ever again. No one says hello when you go in the garage and they are all a little arrogant I actually felt I was an inconvenience to them. Stay away from this garage if you are expecting a good service.

Brought the car into Mercedes Giffnock today to have the nox sensors replaced. Met by Carol Smith who was brilliant from start to finish. Regular updates with a replacement car provided. Special thanks to James for resolving our issue quickly and professionally. Total contrast from sales side.

I needed to get a replacement service booklet stamped for my CL500 as I lost the original one, Normally you speak to main dealers and they can't be bothered however Rebecca Grant in service was 100% helpful and very prompt in sorting it out Thanks to Mercedes of Giffnock. ** 5 STARS **

I have lived in giffnock for 35 years , driven a Mercedes for the last 20 years and would never buy a car from Mercedes Giffnock. Pompous probably describes them best.....

Rude customer service - missold a car & told “tough luck”. They offered to buy my car back the following week for £6000 less than I purchased it, despite admitting fault. They lied about extras being able to be fitted then installed a tacky £24.99 device on my car without explaining (and charging me £350). Mercedes ought to be about high quality, but it’s come to be just a badge. The Dealer Principle talks over you & is highly unreasonable. His staff have told us they have applied for jobs elsewhere they’re so miserable & under pressure. Avoid!

I bought 2018 C Class from Mercedes of Giffnock on line. James went extra mile to source car and I traded in. It took fifteen minutes. Travelled to view/collect car after one week. Car was serviced, new mats, full tank of fuel, clean. I was taken locally and on motor way to test the car. Service was 5 STARS. Everything was completed in 1.5 hours. A big thank you to James, Charles, Josh and Scott who took me for test drive and did not rush at all.