We recently purchased a car for Mercedes Giffnock. when we left the showroom and once the air freshener had gone we noticed a smell within the car. this was meant to be a approved used car with 7k on the clock. it was meant to have a full valet carried out on the car before handing the car over to us. we discovered the car was giving a quick clean inside with a smelly dirty cloth. we also discovered the AdBlue was showing as very low. We contacted the showroom to complain they said the car had the full works carried out before leaving the showroom. in fact the manager was driving the car before we bought it. it was never cleaned properly the car was never checked properly the Adblue was never checked. we took it back into them to carry out a full valet and top the Adblue up. when the service engineer came back with our keys he informed us that we had a bubble on one of our tyres he was very quick to pointed out it was not there when the car left the showroom and it had to be caused by ourselves possibly hitting a pot hole ?? remember this car was meant to have the full works and a full inspection before leaving the showroom. so he is 100% it was not there when we bought the car as HE CHECKED however he forgot to check the inside of the car ie the mess the smell and ALSO the adblue was never checked but he did check the tyres ???? 'I can definitely smell something and its not the inside of the car smell' . so please think twice before buying a car from this dealership.

I phoned about a Mercedes car I saw on Auto Trader, a gentleman took my details about my Mercedes and said he would phone back very soon. Two days and nothing although I did phone back three times and was told by a lady the last time that someone would definitely phone back yesterday before close of business but no call came. I find it very disappointing that a Mercedes Dealer has such poor customer service, do they honestly think that I would buy a car from them when they demonstrate this poor service before parting over twenty thousand pounds.

CUSTOMER SERVICE AT MERCEDES MENZ GIFFNOCK WAS ABSOLUTELY SHOCKING.... HAD TO RENEW 4 TYRES THAT I WAS TOLD WERE CHANGED IN DECEMBER BOUGHT THE CAR FEBUARY..... WITH 1 BALDY TYRE... SHOULD HAVE RETURNED BUT DIDNT AT THE TIME WAS TOLD I NEEDED 2 FRONT TYRES AND THE BACK ONES WOULD LAST A MONTH...... MERCEDES BENZ CLASS EH .... HAD TO ENDURE A BIT OF CHEEK FROM THEIR SHADY CALL CENTRE WORKER MB CLAIM....WAITED FOUR HOURS FOR A CALL BACK UNTIL I PHONED THEM BACK RAGING AND WAS PROMPTLY PUT THROUGH TO GEORGE THE SHADY MANAGER AS I HAVE NICKNAMED HIM 'SHADY GEORGE AS A GOODWILL GESTURE MB GIFFNOCK' AND HE SWIFTLY TOLD ME CHANGE OF STORY IN FACT MY TYRES WERE NOT CHANGED AT XMAS AND HE DIDNT KNOW WHO TOLD ME THAT .......LOL MAYBE THE SHADY GUY AT THE CALL CENTRE GEORGE AS A GOODWILL GESTURE MB GIFFNOCK......AND I DONT NEED TO TELL YOU SHADY GEORGE AS A GOODWILL GESTURE DONE MY TRACKING FOR NOTHING RESULT EH.....BUT IF MB GIFFNOCK WERE NOT SHADY IN THE FIRST PLACE THEN THEY WOULDNT BE SELLING CARS WITH CAR TYRES THAT ARE JUST SLIGHTLY ABOVE THE LEGAL REQUIREMENTS.....OH AND WHILE IM AT IT I NEVER GOT MY KEYRINGS AND I AM WAITING FOR A CALL FOR THE SEAL ON MY BACK DOOR......... MAYBE SHADY GEORGE AS A GOODWILL GESTURE MB GIFFNOCK....WILL GIVE ME A CALL BUT I WOULDNT HOLD MY BREATH.....OH I ALMOST FORGOT TO SAY YOU AT MB WASHED MY CAR THANKS VERY MUCH......

Bought a pre-reg demonstrator over the telephone without viewing, as it was pre-reg I had to wait 54 days before they could release it. buying the car went well, they offered a good price for mine and their demonstrator was an incredible price when compared with others on the market - seemed too good to be true! Collected the car this week and everything went well, salesman who I had not previously met was very helpful and took loads of time explaining the features, pleased to see the car had only 30 miles and had in fact been locked in the compound and not taken out for demo's. I was not given the usual hard sell for gap insurance etc which made a nice change, normally car dealers are after every last penny. When it came to my trade in I was expecting a close inspection and then some bartering, they did not even look at my car and honoured their trade in price without quibble (as I live 120 miles away they had not previously seen my car) I have not had my new car long enough to be able to comment on after sales service but wanted to leave a positive review based on my experience to date, the two negative reviews were off putting when buying at distance however my experience can only be described as excellent!

This review is post sale, nothing is a problem prior to signing on the dotted line, Service Department: Lack of communication internally leading to conflicting information When booked in for repairs, on more than one occasion they don't look at or complete all items on the list Over a week to return a phone call Car in garage for over 10 days and subsequently booked in again to carry out repairs that were originally highlighted and not rectified No returning customer phone calls or calling customer when promised After 3 months of ownership , I am still waiting on faults being rectified that were highlighted pre sale. From a premium brand, the lack or customer care and empathy is astonishing. I have been a customer at this dealership for many years. Stay well clear , I have learned my lesson the hard way and paying the price of my last car to be purchased from MB Giffnock.