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Back in September last year, I purchased a Skoda Activia and up to now I have had no issues with it. When I bought it the dealers were helpful and friendly and the car was a very good price, I would recommend.
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Laura Gilchrist from Motor Range in response to no problems
Hello, thanks for leaving a 5 star review. It's wonderful to hear you're pleased with the Skoda you purchased from us, and that you were happy with your car buying experience at Motor Range. We hope to see you again in the future! Best wishes from all the Motor Range team.
Spoke to an advisor and settled on a gentlemans agreement for a car. Set off on a 40 mile round trip to arrive and be told the car had been sold!! Explain the circumstances to a salesman who pointed me in the direction of a car £500 more expensive, I agreed to pay the extra and was told I would have to take out a separate 2k finance deal! 2 hours later I asked for my keys back and Carl said he didn't have them, after trawling the forecourt 20mins they were in his pocket! Terrible service from the outset,wasn't even offered a drink,avoid Motor Range like the plague.
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Laura Gilchrist from Motor Range in response to Unprofessional
Hello, we're sorry to hear you feel this way. Due to the nature of our business, our stock turns over very quickly and so we offer the opportunity to reserve any vehicle using our website, which takes them off sale until you're able to visit us. We have over 1000 cars onsite, and our stock is constantly updated. Providing great customer service is at the core of our business. Thanks for leaving a review - customer feedback is very important to us. Best wishes from all the Motor Range team.
Neil Cartwright in response to Unprofessional
I had a similar experience but I had a 110 mile round trip and was offered a car that was £1400 more than the one I had gone to see.
I got my car in September been back to repair three times. Its in there now as I write this, been in service for 3 weeks. There is no communication to what's going on. I phone and they say I phone you back and no phone call. I am gutted, I will never go back there.
Laura Gilchrist from Motor Range in response to Devasted customer
We're sorry to hear that you feel this way - we strive to provide outstanding customer service to all customers at every stage of the car buying journey. It's good to hear that your issue has now been rectified. If you have any other issues or would like to talk to someone further regarding your car, please do not hesitate to contact our service manager Terry Balmforth on 0151 527 7005. Best regards, from all the Motor Range team.
Laura Gilchrist from Motor Range in response to Devasted customer
Hello, we're awfully sorry to hear you feel this way. We always strive to provide outstanding customer service. It's good to hear that this issue has now been rectified. If there is anything else we can assist you with, please don't hesitate to contact a member of our service team on 0151 527 7005 - we'll do everything we can to help you. Best regards, from all the Motor Range team.
Bought a BMW in December 2016, and to be fair, I cant fault the car. I had a slight issue with wheel balancing which caused the steering wheel to shake at motorway speeds, but it was sorted out in one visit (although the reception didn't want to book me in!!!). Service in buying the car was fine, but after after-sales is pretty bad! They didn't settle my previous car finance until literally the day before my next payment on my old car was due, which left me with the stress of not knowing am I paying for one car or two cars this Christmas (Sales director gave me everything but a yes or no answer - not great service in my book) Worst of it is though, I have had to apply to DVLA for my own logbook as Motor Range haven't sent the forms off, I was given the correct V5/2 form so haven't had to pay and the form took less than 2 minutes to fill out, but still, a supposedly reputable car dealer no sorting out log books really makes me think I should have gone elsewhere - will never recommend Motor Range to anyone as its the little failures on finance and logbooks that make me worry - if they can cock up basic car dealer transactions, imagine what their doing under your bonnets!!!!
Laura Gilchrist from Motor Range in response to Good Car - Bad Service
Hello. Thanks for taking the time to leave a review - customer feedback is very important to us. It's great to hear you're happy with the car you've purchased from us, and that the issue you had has now been rectified. If there's anything else we can help you with please don't hesitate to contact a member of our team. Best wishes from all the team at Motor Range.
Had my car for 8 months now and its been broken from day one and every time it go's in to be fixed it comes out with new problems. I do not recommend Motor Range to anyone.
Laura Gilchrist from Motor Range in response to Joke of a company
We're sorry to hear you feel this way. Retailing high quality used cars and providing outstanding customer service are at the core of our business. It's good to hear that your issue has now been rectified, and if there is anything else we can do please do not hesitate to contact a member of our team. Best regards, from all the Motor Range team.
BEWARE first of all forgot to settle the finance for previous car so in month one got billed for both cars previous and new one took them a further week to sort out then car had fault went back twice without possibility of courtesy car then after waiting 2 further weeks for courtesy car turned up to be told wasn't booked in 6 weeks after buying car still not right absolute joke
Laura Gilchrist from Motor Range in response to Alan
Hi Alan, we're sorry to hear you feel this way. We're glad to hear this issue has now been rectified. If there's anything else we can do to help you, please don't hesitate to contact a member of our team on 0151 527 7010. Best regards from all the Motor Range team.
Went to motor range maghull 6-10-16 spoke to Andrew Seddon told him what we needed he said there was one coming in 4-6days we agreed to wait for it left £250 deposit he gave the reg kx63jtz it didn't arrive after 7days so he lent us acar 13-10-16 still no car after 11days returned his car and a asked for dep back? Told him we found acar for £ 1117 less and on 15 plate they had my car on show 21-10-16 for £9670 not £10495 they where asking me for wondering if was because where in our mid 70 his attitude upon. Asking deposit back was disgusting it turned from nice guy to an ignorant horrible person if anyone is looking for a car don't go here.
Laura Gilchrist from Motor Range in response to Frank
Hello James, we're disappointed to read this review. We'd really appreciate it if you could get in touch with us so we can discuss this further. Best wishes from all the Motor Range team.
Don't ever buy a car from motor range you think they look new inside that's because the floor all get sprayed with black spray paint to hide any marks not professional valets at all floor is still hard in my car now some sort of compound all over my windows an rear side big mistake to buy from there
Laura Gilchrist from Motor Range in response to jay
Hello Jay, thanks for taking the time to leave a review. Retailing high quality used cars is at the core of our business. We have our own onsite professional valeting team, who prepare all of our cars to the best possible standard by using industry leading products before putting them on to our forecourt. If you would like to speak a member of the team with regards to this issue - please don't hesitate to contact our manager Paul Nickson on 0151 527 7010. Best regards, from all the Motor Range team.
carol and mark. went to motor range in magull, found the exact car required, at a very very good price. gave us a good trade in saved even more brillllllllllll,,,,,,,. Spoke and dealt with James a nice chap new exactly what he was doing no messing around, every thing sorted signed and drove away the day after, we went on Sunday at 3pm, picked up car at 3pm next day, cant say enough again brillllllllllllll, well done and thanks again James.
Laura Gilchrist from Motor Range in response to ch
Hi Carole and Mark - thanks for leaving a 5 star review. We're delighted to hear you found buying your car from us simple and hassle free - this is exactly what we strive to achieve! Thanks for choosing Motor Range to buy your car & we hope to see you again in the future! Best wishes from all the team at Motor Range.
I bought a BMW from this dealership in may and the whole process was very easy and fast! The car is brilliant and I have had no issues what so ever and the sales team were really helpful. I would recommend this dealership.
Reviewer has confirmed their email address
Laura Gilchrist from Motor Range in response to Happy Customer
Hello! It's great to hear you're enjoying the BMW you have purchased from us. Motor Range strives to make car buying as easy and relaxed as possible. Thanks very much for taking the time to leave a 5 star review, we really appreciated customer feedback, Best wishes from all the Motor Range team.
Motor Range based in Liverpool are a specialised used car and van dealership selling to the wider Merseyside area. An extensive range of used cars and vans are available in stock. Nationwide delivery is available and all vehicles sold undergo a 120 point check. Extendable warranties and finance packages are available and part exchanges on your old car are welcome. This dealershio is open to the public 7 days a week.
Car Dealer Reviews would love to hear from any previous customers of Motor Range, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Motor Range
Dunnings Bridge Road
Bootle
Merseyside
L30 6YW
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