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Couldn’t be happier with my new car from motor range. Their selection of cars is second to none and a great on site cafe. Nothing like other car dealers, very welcoming, friendly and best of all no pressure! Thank you!
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Laura Gilchrist from Motor Range in response to Great customer service
Hello Sarah! Thanks for the 5 stars! We're proud to be the largest car supermarket on Merseyside, with 1500 cars all on one site! We never want our customers to feel pressured and always strive to create a hassle free and relaxed environment. Thanks for choosing Motor Range. Wishing you many happy miles in your new car! Best regards, from all the Motor Range team.
Picked up my first car from Motor Range and couldn't be happier. The service we received was fab and i would definately recommend to family an friends. Thank you!!!
Laura Gilchrist from Motor Range in response to I love my car!!
Hello Shannon, thanks very much for leaving a 5 star review! We're delighted to hear you love your car and it's great that you'd recommend us. If we can be of any further assistance in the future, just give us a call! Best wishes from all the team at Motor Range.
I was rather apprehensive to go to a car supermarket to be truthful but motor range had the car we wanted for the right price. The fellow we dealt with ,Ashley ,was the complete opposite of what you expect a car salesman to be and really went the extra mile for us ,he made the whole experience as trouble free as possible. Excellent all round.
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Laura Gilchrist from Motor Range in response to Good car for a good price
Hello Nick, thanks so much for taking the time to leave a review for Motor Range. We really appreciate customer feedback. Your kind comments will be passed on to your salesman Ashley. If there is anything further we can do for you in the future, please don't hesitate to get in touch with us! Thanks for choosing Motor Range. Happy Motoring from all the team at Motor Range.
I recently bought my first car from motor range near switch island. I was so excited to buy my first car after saving up for it for a long time, sadly this excitement was taken away by the unfriendly sales guy who just messed me around. First of all he kept calling me the wrong name, then patronised me the entire time. I agreed to pick the car up at the end of the week, and about half an hour before picking it up I received a phone call saying it wasn't ready. Anyway whilst I was finally buying the car, he was complaining the entire time about how tired he was. Me and my brother were not impressed. Awful, worst customer service ever, do NOT buy from here!!!!
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Laura Gilchrist from Motor Range in response to Rude, unfriendly service
Hello, thanks for leaving a review and bringing this to my attention. I'm so sorry to hear you were disappointed. I'd love to hear some more details about your trip to Motor Range. We always strive to provide outstanding customer service in a friendly and relaxed environment. If you would like to give me a call to discuss this further, it would be very much appreciated. You can contact me on 01515277010. Best regards, Laura Gilchrist.
Not happy bought my ford fiesta in Feb from Motor Range, so far after 2 weeks of having it I've had to get tracking don't 4 new tyres new battery wipers not pleased after paying £5000 in cash for it
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Laura Gilchrist from Motor Range in response to Laurie houghton
Hello Laurie, I'm disappointed to read your review. There is no record of your purchase on our system so I can't look into this further. If you could please get in touch with me and provide some more detail I can investigate this further. We always want our customers to feel completely satisfied at every aspect of the car buying journey and I'm really sorry to hear that we have missed the mark this time. Please contact me on 01515277010 or e-mail me at laura.gilchrist@motorrange.co.uk at a time convenient to you. Best regards, Laura Gilchrist.
Bought a 2 year old fiesta from Motor Range just over 2 weeks ago. Once I got the car home noticed that the floor matts were missing and it became clear that the vehicle was leaking oil (Despite me being given a document confirming that the vehicle had been inspected for leaks). Called motor range and they booked me in to fix the issue. Once there I was advised that my vehicle hadn't actually been booked in at all, but they arranged for someone to look at it anyway. They confirmed that the car was leaking oil from the gear box but told that they couldn't do the work as the vehicle was under warranty - I was advised to contact Ford to book it in with them and that if the warranty did not cover the work motor range would pay for Ford to do it. When asking about the missing floor matts just fobbed off that I need to speak to my 'sales rep' who is currently off sick. Took it to ford who diagnosed the same issue (and confirmed that it had been leaking since before I purchased it) but advised me that it would not be covered under warranty. They contacted motor range who then refused to pay for Ford to do the work and told them I would need to take the vehicle back to them to repair!!! Ford advised against this as it could invalidate the warranty. Worst customer service ever, being passed around 10 different people to try and speak to a manager and getting fobbed off left right and centre. Had to take 2 days off work and now looking like i'm going to have to take a 3rd. Car will be returned at the weekend if they dont sort this out today!!!
Laura Gilchrist from Motor Range in response to worst customer service ever
Hello Gina, I'm disappointed to read your review. I believe the issues with your car have now been resolved. All of our vehicles undergo a 120 point mechanical inspection and are supplied with a comprehensive warranty. If there is anything else we can do to help, please don't hesitate to get in touch. Best regards, Laura Gilchrist.
I would like to say a huge thank you to Nick Mattocks at MotorRange for all his help and letting me torment him with any concerns when choosing my new car. Nick's customer service was second to none and nothing was too much trouble. He made sure everything he promised was delivered. Thanks Nick.
Laura Gilchrist from Motor Range in response to Great service from all at Maghull
Hi Jan, thanks so much for your review. We understand that buying a car is a big decision, and we're on hand 7 days a week to answer any questions our customers have! Your kind comments will be passed on to Nick Mattocks. Wishing you many happy miles in your new car! Best regards from all the Motor Range team.
Recommend Motor Rangeto everyone. And big thanks for Rebeca and David for excellent customer service.
Laura Gilchrist from Motor Range in response to Excellent
Hello Egidija, thanks for the 5 star review!! It's great to hear you'd recommend us. Best wishes from all the Motor Range team.
Would not recommend in any way. Literally once you have paid, even before driving away with the car, they not interested. Paid deposit (first mistake) left waiting and chasing to collect car, sharp practices re Gap insurance, charges for petrol included not received, no mot certificate or information re 28 day warranty. ‘Account manager’ rude and all this just trying to collect car. Car has a fault, making weird noise, but given how awful they been so literally do not want to go back near the place, or confidence would even try to resolve.
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Laura Gilchrist from Motor Range in response to Avoid awful experience
Hello. We're really disappointed to read your review. We always strive to provide outstanding customer service at all aspects of the car buying process. I'd like to hear more about your experience and would appreciate it if you would get in touch with me at your earliest convenience on 01515277010. Best regards, Laura Gilchrist.
I bought a car from them two weeks ago 6/6/18. it developed a grinding noise at the rear when braking. I took the car back. They inspected the car, said they could here the grinding, but it was acceptable as it would pass an MOT . if there’s a fault surly they should fix it. I Said I would take to another garage I also asked if they find a fault would you repair the fault. I was told NO ,because it’s an acceptable grinding noise.beware they have NO after care service, once they have your money. I would not recommend buying a car from these people . I paid just under £12000 for a car that I now have to pay a repair bill. I would definitely NOT BUY A CAR FROM THESE AGAIN. Car now repaired grinding was a badly worn brake pad that was down to the metal
Laura Gilchrist from Motor Range in response to Very poor after sales service
Hello George, we're sorry to read your review and to hear that you were disappointed. I believe this issue has now been resolved, after communication with our service manager. I apologise for the inconvenience this problem had caused you and if there is anything else we can help you with, please don't hesitate to get in touch on 01515277010. Best regards, Laura Gilchrist.
Motor Range based in Liverpool are a specialised used car and van dealership selling to the wider Merseyside area. An extensive range of used cars and vans are available in stock. Nationwide delivery is available and all vehicles sold undergo a 120 point check. Extendable warranties and finance packages are available and part exchanges on your old car are welcome. This dealershio is open to the public 7 days a week.
Car Dealer Reviews would love to hear from any previous customers of Motor Range, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Motor Range
Dunnings Bridge Road
Bootle
Merseyside
L30 6YW
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