Would not let us look at the car until we could prove we had the money! Motorline Direct in Loughborough is a very bad dealer

I recently bought a BMW 1 series from motorline direct and found the staff so helpfull from Hardy in sales and Ellen and Anna in after sales and service. Nothing was to much trouble for any of them. Absolutely brilliant, I will definitely go there for my next motor. I am very pleased with my purchase.

Just bought an Evoque from Motorline Direct. Wonderful staff, jas was brilliant, but will someone shut that door!!!! Highly recommend and thanks again

Advertised price incorrectly , then tried to make it was somehow something I didn’t understand. Car wasn’t flawless or adequately clean. Didn’t seem to drive perfectly, & had a misalignment gap at the front. It needed a service but they wouldn’t do it to manufacturers spec!! Most of the staff were ok, but they need customer service training, & his manager should just admit they made mistakes. I would have worked with them to resolve issues, but they were unprofessional & I’ll be buying elsewhere even if it costs more!!!

I went to view a top end car booked appointment, arrived then had to wait half hour to be seen. Went to test drive car no fuel in it. Eventually took it out EM light into limp mode. Left, booked another appointment they said the car was fine. Guess what it happened again. I said if they get it sorted which they said they would as I did want the car I asked will they clean the leather. Gary the SA said oh they won't do that. I literally LOL you would of thought they would of bent over backwards the time and money it cost me to view the car. Don't use terrible car. Got a better car than one I viewed.

Phoned numerous times about a car just come on market. Promised I would be called back with info, nothing each time. Makes you wonder what would happen if there’s a problem post sales.... that is if the staff can be bothered.

Had an awful experience at Motorline Direct. Arranged an appointment but when i arrived there was no salesman to be seen. After 20 minutes a receptionist took us to the car and opened the door and we were left to view it. Could not hear it running and were not offered the test drive we had been offered. The inside of the car had not been valeted and the seats were dirty which was surprising as it was on sale at top book price. Eventually the salesman turned up. He made no effort to show us round the vehicle but asked to see my car which I was wanting to part exchange. He didn't inspect the vehicle at all but simply switched the engine on and checked the mileage. We then went into the office and he asked how I was intending to finance the deal. As soon as I said it would be cash he seemed to loose interest. He went into an office then came back with a derisory offer for my car which was at least a thousand pounds below its true value. He I said it was far too low he made no attempt to negotiate. My visit was a complete waste of time. They appear to sell cars at top book and offer absolutely basement trade in values. If your not looking to finance a deal I would make thorough enquiries before viewing.

Couldn't fault motor line from start to finish. Did everything they said they would when discussing a purchase. Jas was my salesman and his approach was spot on. Will certainly consider consider motor line again when I change next. Rob

Steer clear of Motorline Direct in Loughborough if you want a decent level of service. They are not bothered about selling you a car but very interested in taking your money. Didn't want to show me the car. Didn't let me take the car for a test drive. Beware especially if travelling to get there.