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33 reviews from our car dealer reviews community
Leave a review for Motorline Direct Ltd
Leave a review

33 reviews from our car dealer reviews community

Leave a review for Motorline Direct Ltd
Leave a review
"Don't trust these people "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Untrusted, crooks, advantage taker I have bought a V-Class from them, but what they have done is taken the spare wheel out of the car and locked it and also they have taken the Jack gear out as well. The car is covered under the manufacturer warranty, they have serviced with a cheap garage. So I picked up the car with trust that they are trusted dealer, but unfortunately I was wrong trusting them, because I drove the car without any spare wheel and Jack gear set back to London. They have not told me about it at all, so I was very spontaneous with them. And half way back to London, the engine oil light comes up, so u called them and they said that I had to come back to them and leave the car to take it to the garage to get it checked, can you imagine the frustration I was going through, and later I have discovered the spare wheel issue when I took it to MOT and was failed because of that. So I called them and they said that the car does not come with spare wheel from the manufacturer. They treat people as they are stupid and belive their Bullshit.... I also found out that they have made profit £7000 from the car I bought, from a source inside. Here is the question: If you make £7000 from a car profit, what is £ 200 for you to get the whole spare wheel kit??? Instead of taking it out and sell it separately??? By the way: I have taken pictures of everything and send it to them. And also tried to reach the sales person many time ,but unfortunately he did not have the balls to answer me or call me back, I even WhatsApped him but he did not reply, he did as he is dead. I advice anyone to avoid these people from buying , as they juice you out and scam you , specially when they know that you are coming from a long distance and can't be bothered to go back again.. I am taking this further with the financial ambudsman, Instagram, facebook

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"Excellent customer service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just wanted to thank Stephen for his help. We have booked a appoitment to go see a car. He was very helful and knowlegable. We have done the test drive for 20-30 mins he showed me everything about the car. Now I have a lovely 2017 Mercedes Benz. There cars are not scratched and in a very good condition. Also they give competetive prices for part exchange also have reasonable prices for their cars and in a great condition! Definetly recommend and will visit again.

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"Thank you for not attending to me..."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to give you heartfelt thanks for completely ignoring me when I visited your showroom. I walked around for over 30 minutes, without so much as anyone coming to greet me. The cars have no prices or any info displayed, usually there would be someone to discuss details, about price, model spec etc. Sadly there was no one. I came to see the 2015 White Mercedes E class saloon all the way at the back, but no one bothered approaching me. I say thank you for ignoring me because I sourced and Purchased (NOT from you) a 2016 E Class but the New Shape, so yay me 👏🏽👏🏽👏🏽

"Avoid! Avoid! Avoid! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car we bought after a few weeks broke down . !!!Motorline Direct together with The Lion Garage to avoid repairing our car and trying to blame us for breaking the car (it was a diesel car) pumped out diesel and poured petrol to the tank ! However we had some luck and a lot of evidence for our innocence!!! We reported the matter to all possible organizations. With the help of the Financial Ombudsman Service, we won the case and regained our money.

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+1 Found this review helpful
"Not commendable "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They sold me a car with no service history but they insisted there was and that they had hpi certificate which they were going to send in the post which never came. In my nativity I accepted their words for it. The mileage seemed to have been clocked. The car started developing problems within few months of purchase. When they were contacted they insisted it was outside their warranty period hence I had pay huge sums of money to sort out.

"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Been dealing with with motor line for just under 10 years both me and my wife on average change our cars every 12 to 18 months excellent service from top to bottom Ash Gary Ellen excellent service

"Worst Service Ever"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales assisant called Hardy made us put a desposit down on the car for us to test drive and once we decided that we no longer want the car ignored our calls and emails to return the deposit. He was so pushy and manipulative.....avoid dealing with Motorline Direct.

"joke"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would not let us look at the car until we could prove we had the money! Motorline Direct in Loughborough is a very bad dealer

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a BMW 1 series from motorline direct and found the staff so helpfull from Hardy in sales and Ellen and Anna in after sales and service. Nothing was to much trouble for any of them. Absolutely brilliant, I will definitely go there for my next motor. I am very pleased with my purchase.

"Range Rover Evoque"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought an Evoque from Motorline Direct. Wonderful staff, jas was brilliant, but will someone shut that door!!!! Highly recommend and thanks again

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Dealership Information

Motorline Direct are a used car dealership based in Loughborough. They have a very large selection of stock with over 500 vehicles available under one roof from all the popular manufacturers such as Ford, Audi, VW, BMW and Mercedes in a range of models. All cars are HPI cleared and financing options are available at purchase if required.

Car Dealer Reviews would love to hear from any previous customers of Motorline Direct, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
33 reviews3.1 out of 5 stars — Rated Average
Excellent
14
Very Good
3
Average
1
Poor
8
Terrible
7

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Contact Information

Address

Motorline Direct Ltd
Ashby Road
Loughborough
Leicestershire
LE12 9BS

Get in touch

01509 506396
http://www.motorlinedirect.co.uk

Opening times

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Dealership Statistics

48%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Motorline Direct Ltd

Company Formed: XXXXXXXXXX
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Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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