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I went to the Motorline Direct Maidstone branch to buy a car, I had a 10 minute test drive. I ask if they offer driveaway insurance they will say their insurance system is down and cannot offer it to you. I then said give me a full tank in replacement, they will say I will ask my boss then come back and say no. They will try and say they hae 5, 6, or 7 people waitin to see the car, to try and pressure you to take it. I did agree to buy the car at the advertised price becuase I need one asap (warning don't rush in to buy a car even if you really like it, you will certainly be out of pocket). We shook hands and pay the deposit after which they will then add a £129 admin fee, I dispute this and the say it was advertise as so. He will show you their website with the added fees. I checked when I got home and it was not there in autotrader. They will then tell you, they cannot advertise with added fees on auto trader, yet other traders have it in the description they will then say that is allowed yet it was not on theirs. They will repeat that they told me before hand, which was plain lying. I asked for my deposit back and they told me ok at first then when I insist they say no. They will make you fill in other forms not relating to the purchase of the car and wont release the car until you sign up. I believe this company was on watchdog a few years ago for the same tactics, I only realised when I double check, by then it was too late. They get a lot of bad review. The car was suppose to have been checked over but the oil was not change as I comment it was dirty and they said it would be changed. Inside you can see the dust on some parts, just a quick wipe was all they did. I don't believe they did anything to it from the first time I saw it.
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Advertised price incorrectly , then tried to make it was somehow something I didn’t understand. Car wasn’t flawless or adequately clean. Didn’t seem to drive perfectly, & had a misalignment gap at the front. It needed a service but they wouldn’t do it to manufacturers spec!! Most of the staff were ok, but they need customer service training, & his manager should just admit they made mistakes. I would have worked with them to resolve issues, but they were unprofessional & I’ll be buying elsewhere even if it costs more!!!
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I went to view a top end car booked appointment, arrived then had to wait half hour to be seen. Went to test drive car no fuel in it. Eventually took it out EM light into limp mode. Left, booked another appointment they said the car was fine. Guess what it happened again. I said if they get it sorted which they said they would as I did want the car I asked will they clean the leather. Gary the SA said oh they won't do that. I literally LOL you would of thought they would of bent over backwards the time and money it cost me to view the car. Don't use terrible car. Got a better car than one I viewed.
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Phoned numerous times about a car just come on market. Promised I would be called back with info, nothing each time. Makes you wonder what would happen if there’s a problem post sales.... that is if the staff can be bothered.
Had an awful experience at Motorline Direct. Arranged an appointment but when i arrived there was no salesman to be seen. After 20 minutes a receptionist took us to the car and opened the door and we were left to view it. Could not hear it running and were not offered the test drive we had been offered. The inside of the car had not been valeted and the seats were dirty which was surprising as it was on sale at top book price. Eventually the salesman turned up. He made no effort to show us round the vehicle but asked to see my car which I was wanting to part exchange. He didn't inspect the vehicle at all but simply switched the engine on and checked the mileage. We then went into the office and he asked how I was intending to finance the deal. As soon as I said it would be cash he seemed to loose interest. He went into an office then came back with a derisory offer for my car which was at least a thousand pounds below its true value. He I said it was far too low he made no attempt to negotiate. My visit was a complete waste of time. They appear to sell cars at top book and offer absolutely basement trade in values. If your not looking to finance a deal I would make thorough enquiries before viewing.
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Couldn't fault motor line from start to finish. Did everything they said they would when discussing a purchase. Jas was my salesman and his approach was spot on. Will certainly consider consider motor line again when I change next. Rob
Steer clear of Motorline Direct in Loughborough if you want a decent level of service. They are not bothered about selling you a car but very interested in taking your money. Didn't want to show me the car. Didn't let me take the car for a test drive. Beware especially if travelling to get there.
I purchased a new car from Motorline Direct In November last year and I couldn't be happier with the car. Priced and presented exceptionally which is what drew me to Motorline in the first place. The salesman I dealt with made sure I was fully aware of the cars details and history, and made sure all the paperwork was completed efficiently and prompt ,so the handover was straight forward. My old car was taken in part exchange and I was happy with the price given for that which helped towards my new car. Overall a great buying experience and would definitely use Motorline again. Thank you.
Reviewer has confirmed their email address
Purchased a BMW 1 series from Motorline Direct in Loughborough and that's where the trouble started! Was rushed through the sale and not offered to test drive and later it became apparent why, two weeks after buying the car on my way to work smoke started bellowing from the bonnet and low and behold my clutch had gone not only that so had the flywheel which I was told the dealership would have been aware of at the point of sale because it was so badly shot to pieces. The dealership did pay for the work as I was just within my ridiculously short warranty but not without a fight! My next issue was with the service, I was told at the point of sale that the car has had a full service yet to only discover that it hadn't as my warning light came on and I was then told by a mechanic that it hadn't been serviced in a long time, I did contact Motorline direct only to be fobbed off with a bit of paper that meant nothing and told they couldn't provide me any more information on my car due to data protection (not sure whose data they are protecting here) I did go back to them to be contact by a solicitor working on behalf of them to which I just thought I cant be bothered and left it at that. A year later in fact around two weeks ago the car sprung an oil leak which was at first discovered to be a seal. So I thought my problems were solved only to get the car back to my house to find oil pouring out of it once again. Once back at the garage it was discovered that the crankshaft had completely gone and caused a mini explosion in my engine so currently the car which I once loved is sat in Essex having a bottom end engine rebuild. You may read this and think that its just bad luck but no not according to every mechanic who has looked at the car and can only determine that the reason this has happened is that the clock has in fact been put back as there is no way that a diesel engine with only 65,000 miles on it would go like mine has. My final problem with this whole experience is that the car was falsely advertised to have Bluetooth... it doesn't and I would have known that had I of had time to look at more that just the exterior of the car when purchasing. Lesson learnt for me but as far as Motorline direct go, they are not to be trusted.
Motorline Direct are a decent place, a car is a car at the end of the day but its running well so I'm happy. The salesman wasn't pushy or anything and everything went smoothly, the car could have been a little cleaner but that might just be me being picky.
Reviewer has confirmed their email address
Motorline Direct are a used car dealership based in Loughborough. They have a very large selection of stock with over 500 vehicles available under one roof from all the popular manufacturers such as Ford, Audi, VW, BMW and Mercedes in a range of models. All cars are HPI cleared and financing options are available at purchase if required.
Car Dealer Reviews would love to hear from any previous customers of Motorline Direct, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 10 | |
| Very Good | 3 | |
| Average | 1 | |
| Poor | 5 | |
| Terrible | 4 |
Motorline Direct Ltd
Ashby Road
Shepshed
Loughborough
Leicestershire
LE12 9BS
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