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31 reviews from our car dealer reviews community
Leave a review for Motorline Direct Ltd
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31 reviews from our car dealer reviews community

Leave a review for Motorline Direct Ltd
Leave a review
"Thank you for not attending to me..."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to give you heartfelt thanks for completely ignoring me when I visited your showroom. I walked around for over 30 minutes, without so much as anyone coming to greet me. The cars have no prices or any info displayed, usually there would be someone to discuss details, about price, model spec etc. Sadly there was no one. I came to see the 2015 White Mercedes E class saloon all the way at the back, but no one bothered approaching me. I say thank you for ignoring me because I sourced and Purchased (NOT from you) a 2016 E Class but the New Shape, so yay me 👏🏽👏🏽👏🏽

"Avoid! Avoid! Avoid! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car we bought after a few weeks broke down . !!!Motorline Direct together with The Lion Garage to avoid repairing our car and trying to blame us for breaking the car (it was a diesel car) pumped out diesel and poured petrol to the tank ! However we had some luck and a lot of evidence for our innocence!!! We reported the matter to all possible organizations. With the help of the Financial Ombudsman Service, we won the case and regained our money.

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"Not commendable "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They sold me a car with no service history but they insisted there was and that they had hpi certificate which they were going to send in the post which never came. In my nativity I accepted their words for it. The mileage seemed to have been clocked. The car started developing problems within few months of purchase. When they were contacted they insisted it was outside their warranty period hence I had pay huge sums of money to sort out.

"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Been dealing with with motor line for just under 10 years both me and my wife on average change our cars every 12 to 18 months excellent service from top to bottom Ash Gary Ellen excellent service

"Worst Service Ever"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales assisant called Hardy made us put a desposit down on the car for us to test drive and once we decided that we no longer want the car ignored our calls and emails to return the deposit. He was so pushy and manipulative.....avoid dealing with Motorline Direct.

"joke"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would not let us look at the car until we could prove we had the money! Motorline Direct in Loughborough is a very bad dealer

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a BMW 1 series from motorline direct and found the staff so helpfull from Hardy in sales and Ellen and Anna in after sales and service. Nothing was to much trouble for any of them. Absolutely brilliant, I will definitely go there for my next motor. I am very pleased with my purchase.

"Range Rover Evoque"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought an Evoque from Motorline Direct. Wonderful staff, jas was brilliant, but will someone shut that door!!!! Highly recommend and thanks again

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"just plain dishonest people"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to the Motorline Direct Maidstone branch to buy a car, I had a 10 minute test drive. I ask if they offer driveaway insurance they will say their insurance system is down and cannot offer it to you. I then said give me a full tank in replacement, they will say I will ask my boss then come back and say no. They will try and say they hae 5, 6, or 7 people waitin to see the car, to try and pressure you to take it. I did agree to buy the car at the advertised price becuase I need one asap (warning don't rush in to buy a car even if you really like it, you will certainly be out of pocket). We shook hands and pay the deposit after which they will then add a £129 admin fee, I dispute this and the say it was advertise as so. He will show you their website with the added fees. I checked when I got home and it was not there in autotrader. They will then tell you, they cannot advertise with added fees on auto trader, yet other traders have it in the description they will then say that is allowed yet it was not on theirs. They will repeat that they told me before hand, which was plain lying. I asked for my deposit back and they told me ok at first then when I insist they say no. They will make you fill in other forms not relating to the purchase of the car and wont release the car until you sign up. I believe this company was on watchdog a few years ago for the same tactics, I only realised when I double check, by then it was too late. They get a lot of bad review. The car was suppose to have been checked over but the oil was not change as I comment it was dirty and they said it would be changed. Inside you can see the dust on some parts, just a quick wipe was all they did. I don't believe they did anything to it from the first time I saw it.

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+5 Found this review helpful

tobie larone in response to just plain dishonest people

I think this review is for the Motorline in Kent and not Motorline Direct (2 Seperate companies). I've been to Motorline Direct in Shepshed and found them very helpful.

"Dishonest and not professional"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Advertised price incorrectly , then tried to make it was somehow something I didn’t understand. Car wasn’t flawless or adequately clean. Didn’t seem to drive perfectly, & had a misalignment gap at the front. It needed a service but they wouldn’t do it to manufacturers spec!! Most of the staff were ok, but they need customer service training, & his manager should just admit they made mistakes. I would have worked with them to resolve issues, but they were unprofessional & I’ll be buying elsewhere even if it costs more!!!

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+7 Found this review helpful
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Dealership Information

Motorline Direct are a used car dealership based in Loughborough. They have a very large selection of stock with over 500 vehicles available under one roof from all the popular manufacturers such as Ford, Audi, VW, BMW and Mercedes in a range of models. All cars are HPI cleared and financing options are available at purchase if required.

Car Dealer Reviews would love to hear from any previous customers of Motorline Direct, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
31 reviews3.1 out of 5 stars — Rated Average
Excellent
13
Very Good
3
Average
1
Poor
8
Terrible
6

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Contact Information

Address

Motorline Direct Ltd
Ashby Road
Shepshed
Loughborough
Leicestershire
LE12 9BS

Get in touch

01509 506396
http://www.motorlinedirect.co.uk

Opening times

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Dealership Statistics

48%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Motorline Direct Ltd

Company Formed: XXXXXXXXXX
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