I purchased a £60,000 car from this company earlier this month and am NOT happy with the service I received. Firstly, Linda, sales rep, was very pushy from beginning to end. Everything right about their car but everything wrong with mine (part-exchanging)! The car I was purchasing had more mileage on it than advertised, but on questioning this, was told, yes but it's still at a competitive price, which we check daily. Asked if they would drop the price, told no. Linda kept emailing and ringing me asking for the exact time I would arrive on the day I was collecting my car - I explained I had a 3 hour drive and would get there when I get there - but she still persisted! Then she asked me to sign documents and return, without even seeing the car! On arrival, we took a look around the vehicle and noticed a small stone chip on the windscreen, which we pointed out to Linda, but she very quickly dismissed it and said it had been fixed, so we took her word for it. But once home, we asked a Autoglass engineer to inspect it and he said it hadn't been touched and was spreading - I now need a new windscreen - what a liar! Linda inspected my vehicle (which I was part-exchanging) and of course, found more faults with it, than apparently I'd explained over the phone. So as expected, offered me less than originally agreed for it. She said she had to ring her 'buyer' to see what he agreed! One minute later, the manager, Johnathon followed her outside! Says it all! When handing over the service history documents, half were chucked on the floor and Linda decided what to give and not to give me. Surely that is my decision - but I didn't' realise at the time. When I got the keys to my car and got inside, the fuel light was RED, completely EMPTY! Linda did explain that the vehicle had the fuel it came with and the nearest petrol station was around the corner - UNBELIEVABLE!!! I have purchased many vehicles, but NEVER one with NO fuel at all!!! After all this, Linda asked for a feedback - yes, no problem - here it is. NOT HAPPY.

Staff member called Gary was extremely rude made offensive comments like shouldn’t have taken it out for a test drive did not address any of the concerns with the car properly like broken cup holders. Knackered steering wheel, faulty lighting etc and was ready to buy however he had a complete lack of knowledge I think he had more knowledge of roadworks going on in the area and the weather rather than the actual car. Definitely avoid never using again

Untrusted, crooks, advantage taker I have bought a V-Class from them, but what they have done is taken the spare wheel out of the car and locked it and also they have taken the Jack gear out as well. The car is covered under the manufacturer warranty, they have serviced with a cheap garage. So I picked up the car with trust that they are trusted dealer, but unfortunately I was wrong trusting them, because I drove the car without any spare wheel and Jack gear set back to London. They have not told me about it at all, so I was very spontaneous with them. And half way back to London, the engine oil light comes up, so u called them and they said that I had to come back to them and leave the car to take it to the garage to get it checked, can you imagine the frustration I was going through, and later I have discovered the spare wheel issue when I took it to MOT and was failed because of that. So I called them and they said that the car does not come with spare wheel from the manufacturer. They treat people as they are stupid and belive their Bullshit.... I also found out that they have made profit £7000 from the car I bought, from a source inside. Here is the question: If you make £7000 from a car profit, what is £ 200 for you to get the whole spare wheel kit??? Instead of taking it out and sell it separately??? By the way: I have taken pictures of everything and send it to them. And also tried to reach the sales person many time ,but unfortunately he did not have the balls to answer me or call me back, I even WhatsApped him but he did not reply, he did as he is dead. I advice anyone to avoid these people from buying , as they juice you out and scam you , specially when they know that you are coming from a long distance and can't be bothered to go back again.. I am taking this further with the financial ambudsman, Instagram, facebook

I just wanted to thank Stephen for his help. We have booked a appoitment to go see a car. He was very helful and knowlegable. We have done the test drive for 20-30 mins he showed me everything about the car. Now I have a lovely 2017 Mercedes Benz. There cars are not scratched and in a very good condition. Also they give competetive prices for part exchange also have reasonable prices for their cars and in a great condition! Definetly recommend and will visit again.

I would like to give you heartfelt thanks for completely ignoring me when I visited your showroom. I walked around for over 30 minutes, without so much as anyone coming to greet me. The cars have no prices or any info displayed, usually there would be someone to discuss details, about price, model spec etc. Sadly there was no one. I came to see the 2015 White Mercedes E class saloon all the way at the back, but no one bothered approaching me. I say thank you for ignoring me because I sourced and Purchased (NOT from you) a 2016 E Class but the New Shape, so yay me 👏🏽👏🏽👏🏽

The car we bought after a few weeks broke down . !!!Motorline Direct together with The Lion Garage to avoid repairing our car and trying to blame us for breaking the car (it was a diesel car) pumped out diesel and poured petrol to the tank ! However we had some luck and a lot of evidence for our innocence!!! We reported the matter to all possible organizations. With the help of the Financial Ombudsman Service, we won the case and regained our money.

They sold me a car with no service history but they insisted there was and that they had hpi certificate which they were going to send in the post which never came. In my nativity I accepted their words for it. The mileage seemed to have been clocked. The car started developing problems within few months of purchase. When they were contacted they insisted it was outside their warranty period hence I had pay huge sums of money to sort out.

Been dealing with with motor line for just under 10 years both me and my wife on average change our cars every 12 to 18 months excellent service from top to bottom Ash Gary Ellen excellent service

The sales assisant called Hardy made us put a desposit down on the car for us to test drive and once we decided that we no longer want the car ignored our calls and emails to return the deposit. He was so pushy and manipulative.....avoid dealing with Motorline Direct.