purchased my first car from National Car Hub a few years ago and the car has been absolutely brilliant. I purchased a service plan with the car so I have had constant dealings with the guys and the customer service has been fantastic. My car has been collected from my house for MOT and service and dropped back off to me as promised. As a result of the faultless car and the excllent customer service I have part exchanged my Audi A5 and purchased an e class Mercedes and got an excellent deal. Thank you guys!!!! Edit

AVOID, AVOID, AVOID!!! I brought a car from here in August 2023. At first we were happy with the service, pleased with how the staff treated us but from then on it went downhill (putting it politely) after being told it has 3 independent checks and that the car was perfect and nothing wrong with it I continued with the purchase. I noticed when I got it home the air con wasnt working, they told us a day and time to go back and they will fix it, we drove an hour there to be told actually the man isnt there that day and to come back another day so had to drive an hour home. We also spoke to one of the mechanics about the gear box making a funny noise when in 3rd and 4th gear, we were told in that car it was normal to do that and not to worry. After driving it back from Wales visiting family the car was making a funny noise so I took it to a garage that I have used for years, within 20 minutes they came out and said the car was unfit for purpose and advised me to take it back, they found at least 6 issues one major one being the head gasket, the noise in the gearbox that we were told was normal was infact the diffs going in it which isnt normal as we were told. I rang NCH and explained that I wanted a refund on the car as we had lost confidence in it, they said they have at least 1 chance to fix the car and then if they can't they will refund, they gave me a courtesy car which was a skip on wheels, it was dirty with grass and dirt hanging off it, smelt like weed inside, half the wing mirror missing, crunched when going into 5th gear. I was told this car was prepped for the managers daughter (yeah right!) If it wasn't for me constantly emailing and asking for updates I would never have heard a word from them, 7 weeks go by with at least 4 times of them saying I will be getting it back by the end of the week! They eventually said they fixed it and would be with me on a Thursday, Thursday came and went to be then told actually no it'll be Friday now, had an email to say they were leaving the garage and within an hour I had a call to say the car had broken down on the way back to me! I told them I wanted a refund as I'd had enough "yeah that's fine, money will be in your account by the end of the week" end of the week came with no word, it wasn't until my partner rang that they said because we paid part card part cash that it had caused an issue (didn't ring to tell us though) then said it would be in by 11am Tuesday again nothing, so partner rang again, this went on for a couple of weeks, they eventually transferred the money except £50 apparently for a v5 holding fee, never ever heard of that! We point blank refused to give the courtesy car back until we had all the money back! We had to wait about a month for the £50 which was eventually given in cash when someone picked the car up, I threatened legal action as it was getting ridiculous. Looking at reviews this isn't the first Time it's happened to people and won't be the last! Avoid this place at all costs if you value your sanity and mental health! The fact they lied to me and my partner multiple times is disgusting, saying the car was perfect with no issues knowing full well it was for a family makes me sick, i travel back and forth to Wales with my 5 year old daughter, that car could have given up at any point on the motorway with her in there makes me so angry. This car was brought 19.08.23 and we only received the last £50 on 27.12.23! Giving 1 star annoys me because quite frankly its 1 star too many. Luckily the place I got my new car from were amazing. They genuinely couldn't believe what this company put us through. How this place is still trading baffles me, they are cowboys and just want your money, they don't care about anything else! I cannot stress this enough.....AVOID!!!

I am writing to express my disappointment regarding my recent purchase of a Jaguar XF from your National Car Hub. Within the first day of acquiring the vehicle, my experience was marred by a series of issues, including dashboard notifications for low DEF fluid, key battery issues, the need for service, and malfunctioning ABS system. Subsequently, I reached out to the aftersales manager and returned the car to address these concerns. Regrettably, the level of service I received as a concerned customer was even below average. The interactions with the aftersales team have left me dissatisfied and frustrated. As a customer who expected a smooth and pleasant experience, I feel compelled to bring this matter to your attention. If the reputation and success of your esteemed company are important to you, I urge you to review the performance and customer service standards within your team, especially the sales manager. It is crucial to address these issues promptly to maintain the trust and satisfaction of your customers. I believe in the potential of your company and hope that corrective measures will be taken to rectify this situation. Your attention to this matter is greatly appreciated. Thank you for your understanding.

Went to look at a nissan 370z what a load of rubbish paint work cracking ,wheels badly kerbed ,started car sound awful exhaust rattle told we can refurbished wheels for you this is not in the price of the car cost extera another £280 pound on top ,kept waiting for sales assistant offered a coffee to be told sorry milks gone off lol would not touch this place rubbish car priced at £17500 ? A JOKE

Purchased my first car from National Car Hub and I couldn’t be happier. Service was fantastic from my fist telephone call to the collection of my car. I’ve had my car for a few months now and it’s great. I would highly recommend to all friends and family. Thanks guys

For future customers considering purchasing a car with this dealership, don’t waste your time as this company is very unprofessional. One of the dealership employees named Marie Hughes was 'dealing with my sale' and she was awful, bad customer service, didn't know how to communicate, doesn't even know how to put the phone down, I was left on the phone for an hour after she was 'getting the manager' whilst being on the phone, Miss Hughes breeched GDPR regulations, and was also bad mouthing customers. The conversation was also recorded when asked to provide proof of the conversations, they failed to do so. This dealership has been dishonest by not making me aware of the admin fees upfront and tried to add them in once I signed the agreement, when I rang the finance company they said this wasn’t true and they have no idea where this came from, again this was all on record.