AVOID, AVOID, AVOID!!! I brought a car from here in August 2023. At first we were happy with the service, pleased with how the staff treated us but from then on it went downhill (putting it politely) after being told it has 3 independent checks and that the car was perfect and nothing wrong with it I continued with the purchase. I noticed when I got it home the air con wasnt working, they told us a day and time to go back and they will fix it, we drove an hour there to be told actually the man isnt there that day and to come back another day so had to drive an hour home. We also spoke to one of the mechanics about the gear box making a funny noise when in 3rd and 4th gear, we were told in that car it was normal to do that and not to worry. After driving it back from Wales visiting family the car was making a funny noise so I took it to a garage that I have used for years, within 20 minutes they came out and said the car was unfit for purpose and advised me to take it back, they found at least 6 issues one major one being the head gasket, the noise in the gearbox that we were told was normal was infact the diffs going in it which isnt normal as we were told. I rang NCH and explained that I wanted a refund on the car as we had lost confidence in it, they said they have at least 1 chance to fix the car and then if they can't they will refund, they gave me a courtesy car which was a skip on wheels, it was dirty with grass and dirt hanging off it, smelt like weed inside, half the wing mirror missing, crunched when going into 5th gear. I was told this car was prepped for the managers daughter (yeah right!) If it wasn't for me constantly emailing and asking for updates I would never have heard a word from them, 7 weeks go by with at least 4 times of them saying I will be getting it back by the end of the week! They eventually said they fixed it and would be with me on a Thursday, Thursday came and went to be then told actually no it'll be Friday now, had an email to say they were leaving the garage and within an hour I had a call to say the car had broken down on the way back to me! I told them I wanted a refund as I'd had enough "yeah that's fine, money will be in your account by the end of the week" end of the week came with no word, it wasn't until my partner rang that they said because we paid part card part cash that it had caused an issue (didn't ring to tell us though) then said it would be in by 11am Tuesday again nothing, so partner rang again, this went on for a couple of weeks, they eventually transferred the money except £50 apparently for a v5 holding fee, never ever heard of that! We point blank refused to give the courtesy car back until we had all the money back! We had to wait about a month for the £50 which was eventually given in cash when someone picked the car up, I threatened legal action as it was getting ridiculous. Looking at reviews this isn't the first Time it's happened to people and won't be the last! Avoid this place at all costs if you value your sanity and mental health! The fact they lied to me and my partner multiple times is disgusting, saying the car was perfect with no issues knowing full well it was for a family makes me sick, i travel back and forth to Wales with my 5 year old daughter, that car could have given up at any point on the motorway with her in there makes me so angry. This car was brought 19.08.23 and we only received the last £50 on 27.12.23! Giving 1 star annoys me because quite frankly its 1 star too many. Luckily the place I got my new car from were amazing. They genuinely couldn't believe what this company put us through. How this place is still trading baffles me, they are cowboys and just want your money, they don't care about anything else! I cannot stress this enough.....AVOID!!!

I am writing to express my disappointment regarding my recent purchase of a Jaguar XF from your National Car Hub. Within the first day of acquiring the vehicle, my experience was marred by a series of issues, including dashboard notifications for low DEF fluid, key battery issues, the need for service, and malfunctioning ABS system. Subsequently, I reached out to the aftersales manager and returned the car to address these concerns. Regrettably, the level of service I received as a concerned customer was even below average. The interactions with the aftersales team have left me dissatisfied and frustrated. As a customer who expected a smooth and pleasant experience, I feel compelled to bring this matter to your attention. If the reputation and success of your esteemed company are important to you, I urge you to review the performance and customer service standards within your team, especially the sales manager. It is crucial to address these issues promptly to maintain the trust and satisfaction of your customers. I believe in the potential of your company and hope that corrective measures will be taken to rectify this situation. Your attention to this matter is greatly appreciated. Thank you for your understanding.

Purchased my first car from National Car Hub and I couldn’t be happier. Service was fantastic from my fist telephone call to the collection of my car. I’ve had my car for a few months now and it’s great. I would highly recommend to all friends and family. Thanks guys

Bought what looked like a lovely VW CC in March 2023. DPF light was on when we looked at it and was assured it would be dealt with properly before we purchased the vehicle, obviously we were concerned as that is not what you want to see when purchasing a used car. Also completely Bald spare tyre which is illegal for an MOT, said they would replace it, So 1st April we went to pick the car up. But we asked for a test drive before we went any further as there was no fuel in it on the day we looked at it and wanted to make sure the DPF light was off and there was no other lights on the dash etc. We also found the car had suddenly got small dents on the drivers door, deep scratch and dent on the rear nearside door and all 4 alloys curbed, So we said we were not paying for the car as it was not what we saw previously, They were not happy that we wanted the Deposit back. We were going to walk away as already it appeared this company just wanted your money, we had been trying to get in contact with them for over a week to see when we could collect the car but nobody answered calls or emails. This vehicle was £10k so not cheap for an 8 year old car but as it had low mileage and it was a reasonable conditon at the time of viewing, we felt it would serve our needs. God we were so wrong!!!! After some discussions and deliberation we took ownership of the car. We had 28 days free warranty (not worth written on the paper) so we then found a wheel wobble at 50-60mph so took it to Kwik Fit to get tyres checked and wheels balanced, We were told that there was a buckle in the Front nearside alloy and no weights on the wheel itself and also there was a very old cracked tyre on the nearside rear. How did this pass the MOT one now asks! So we decided the wheel/tyre issues needed to be dealt with as a matter of urgency and paid to get them sorted. Couple of days later couldnt start vehicle and called RAC out, the battery was dead so had to spend £150 on a new one. So then off we go down the M5 and then the steering wheel becomes a living nightmare almost uncontrollable and we managed to pull over to the hard shoulder, dont know how we got there tbh, we found the brake caliper had seized on. RAC had to come out to release it to enable us to get off the Motorway, We then had to go to a garage to get a new brake caliper fitted at a cost of £171!! to continue our journey, plus call out fee of £40 to the RAC. So then the Engine Light came on whilst on our homeward journey, now diagnosed as a blocked/damaged EGR Valve, So another £850 at VW costs to put it right and also more money to change rear brake pads as they are very very low. We honestly can't see what 28 days warranty could offer let alone asking customers to PAY £600 for a Warranty document. We have spent somewhere in the region of £11k on this vehicle now and its only worth £8085, this company need to be dealt with by Trading Standards, VOSA, etc etc. This vehicle was not roadworthy and should not have been on the road dread to think what other vehicles as like. VOSA need to visit their MOT garage and this dealership as a matter of urgency. 0 stars would be my rating.

Review for National Car Hub Aldridge West Midlands. I saw an add in a well known car add place online, it was for a Renault Captur. I phoned up National Car Hub, who were selling the car, and agreed reluctantly to take £10,000 for my Electric car, (I believed it was worth a lot more) and placed a deposit of £500. After two and a half weeks of phone calls made by me, I finely had a collection day, and arranged insurance, and someone to stay with my wife, (she was not very well) I spoke to the sales man, Mr Page, the day before, and said, as I had 225 miles to travel to them, I hoped there would be no problems, and they would not mess me about, he said, "we are a reputable company, and don't do things like that" I said I would arrive in Aldridge around midday. Next morning I got up at 4am and left at 5am, I charged 3 times on the way up and arrived at 11.30 I wiped the Bluetooth phone memory, and went into the building, (I could not see the Renault outside) I was asked to sit and wait, after half an hour I noticed a grey haired man at a desk, so went up to him and asked if he was Mr. Page, he said he was, and we introduced ourselves, I asked where the car was, and he said, "In the workshop" I said you told me it was ready, he said that they were just giving it a final clean, I said that I had a long drive home, and could we do the paperwork so I could get going, he got a young lady to get me a coffee and said that I would have to deal with another person who was the handover man, and to please sit and wait, a few minutes later he came and asked me for the keys to the EV, I said shell I come with you to check it over, he said no, it has to go to the workshop, it is just a formality, I said OK, but I would like to get sorted and on my way home, he said wont be long now. After another long wait, a young man came up to me and said his name was Paul, and we shook hands, he sat opposite me and looked very worried, I said can we conclude the deal please, I want to go home, he said I think that there is a problem with the car, I said "you are joking, I was told it was ready" he said, I mean with your EV, I said what is wrong with the EV, I know of nothing, it has a full service history and is in A1 condition, he said "but it is an Electric Car, I said, so, you knew it was an Electric Car, he said but we are not going to take your car, and got up and walked away. Well, I EXPLODED, I shouted, is this Candid Camera, no one answed, I went up to Mr, Page and said "What the hell is going on" he would not look at me, and said, "it has nothing to do with me, I became apoplectic, and started swearing a lot, and said I wanted to see a manager or someone in charge, as there were a lot of other customers in the room, and they were all looking at me, they ushered me to a glass walled office, where there was a man who said he was in charge, I said what the heck are you people playing at, I'm nearly 75 are you trying to give me a heart attack, you knew that my car was an EV two and a half weeks ago, I was very emotional and on the verge of tears, I phoned my wife, who burst into tears and kept saying "why are they doing this to us". I think that the man in the office was the owner of the establishment, Mr Ahmed, who was very unsympathetic, and just said, we don't want your car, please just leave, I said I want my £500 back, he went to his computer, then gave me a Debit Card receipt which he said was a refund of the deposit. (which I now have) As I left the office, I stopped in the middle of the room and said, "I apologise ladies for my very bad language, but I am very distressed" I was ushered out of the building, and I said where is my car, the man said "we will bring it round when we are ready, a few minutes later the car arrived, a man got out and chucked me the keys, I went to the car and saw that the mats were covered in black greasy marks, I tried to shake some of it off, I parked the car in a space, then I did break down in tears, after I pulled myself together, I reprogrammed the Bluetooth for my phone, and then rang the insurance company and asked them to cancel the insurance on the Renault and reinsure my EV, I am insured with the AA and pointed out that there were signs all around saying that this car sales place was recommend by the AA and that one was in good hands with them, that this was a good place to buy a car, I asked the young man on the phone how he thought I had been treated, he said he was disgusted by what they had done to me. I charged three times more on the way home, total cost £76, EV's are now more expensive to run than ICE cars, I got home at 9pm, total 16 very distressing hours, this will be a ONE Star review.

Finding used cars are difficult but this place NATIONAL CAR HUB did it for me. I found the car the BMW 520 d i was looking in a very very very best conditions here and guess what they offered me the bestest price as well. Im so happy and lucky i was here The staff here are also very helpful and respectable to customers. The best experience I FOUND MINE HOPE YOU FIND YOURS

In September 2022, I bought a blue Vauxhall corsa from National Car Hub.I can now say it was the best car I’ve ever bought not only for the excellent quality of the car, but the exceptional customer service from both sales and aftersales. I placed a reservation fee over the phone to take the car off the market until I came to have a look the next day and I absolutely fell in love with the car.I decided to go ahead and after 7 days, the car was ready to collect. The handover was perfect and they showed me things I didn’t even know I could do with the car. After 4 months within purchase,we ran into a slight problem with was sorted out quickly by the lovely Aftersales woman.I’d like to say a massive thank you to sales and aftersales for being the most genuine and patient staff I’ve ever spoke to!