After 12 months of owning a vehicle from National Carhub I feel that it is time to review based on the service received. It is for a car bought within the low budget afforded by my daughter purchased 12 months ago in the £5K bracket which may be relevant to some. National Car Hub as others have stated show a friendly face and good up front service. We were impressed with the salesman dealing with us and questions were answered. We also liked that they had own garage services on site and would ensure preparations for pick up - service, MOT, clean. All was well, but an issue was experienced in the first month , within the warranty from them. Unable to contact due to time of day, I took the decision to have the vehicle presented to my normal garage to have it quoted for repair. Before starting, a verbal agreement reached with National Car Hub for costs of the materials at least and because it would be difficult to return at a distance. This is where things went awry and 12 months on and numbers of calls and emails, no money received. They are very hard to get a hold of, do not respond to emails or voicemail. Even finding more issues, no response as the car is not worth repair now. I and my daughter will never return to or tell anyone they are worth visiting. I sincerely hope that if you spend your valuable money with them, you get a better service than we did.

In a nutshell: - car not according to specification upon collection - NCH repeatedly unable to fix issues - taken car to franchise dealership to rectify issues - waiting to get reimbursed nearly £1500 since Oct 2022 Sale preparations for the car that I bought from National Car Hub in May 2022 included a replacement of the head unit (computer). The standard functionality included Bluetooth connection for mobile phones. After picking up the car, it was mostly fine, except that I could not connect my phone via Bluetooth and that the connection for aux devices was not working either. I phone NCH and told them of the issues. Perhaps thinking that I was not competent to connect a Bluetooth phone myself, NCH requested that I come back to help me sort it out. Although this was a round trip of ~70 miles, I went and let them try hoping this would solve the issue. Unfortunately, they also failed to get the bluetooth connection working. In fact, they were completely puzzled about the issue. We agreed that I would get this checked at a franchised dealer as I was planning to use their free car check service. The franchised dealer found that the replacement head unit installed by NCH was the wrong type based on not being able to reprogramme it. They specified which unit would have to be fitted (as in 'factory fitted'). At this point, the best solution would have been to let the franchise dealer carry out the remedial work with NCH covering the cost, however, NCH insisted they would be able to do this more cost effective for them. I took the car back to NCH to let them fix it. I was given a ‘courtesy’ car (probably the worst ride they had in the yard!), it did not merit that name, it was filthy and of poor quality. Anyway, to cut a long story short: they changed the unit, told me it was working, I went back to pick up the car only to find that all programming of the unit had been lost and the unit was not functional. Everyone was gutted. I let the car there for another attempt and went back home again. A few days later, a different head unit had been fitted and programmed. Another 70-mile roundtrip to collect, but when I inspected the car, all programming was corrupt: no Bluetooth, no USB, in fact you could not change the volume of the unit and there was no possibility to interact with any of the various interfaces such as trip computer, driving mode, monitoring systems for tyre pressure etc. Seriously disappointed, I started thinking this would never be fixed and considered giving the car back and getting reimbursed. What’s the point of an otherwise nice car when you cannot even use the radio, on-board computer or connect phone and media. NCH asked to get a final chance to put things right. I grudgingly left the car, but this final attempt was also unsuccessful. At this point, I had lost all confidence that NCH (or anyone) would fix this issue. What’s more, I was about to go on my summer holiday and was properly piddled off that I would not even be able to enjoy the ‘normal’ functions of the radio etc. I got in writing from aftersales that they would cover the cost of fitting and programming the replacement unit fitted by my local franchise dealer after my holiday. Indeed, after my holiday the franchise dealer sorted the issue within a day(!). Everything has been absolutely fine since. It transpired that NCH had NOT put the correct type of head unit into the car (despite several attempts and having that information). As of writing this, I have waited 12 weeks for reimbursement by NCH. I must have phoned them well in excess of 25 times after submitting my cost claim. Aftersales say they want to pay, but the finance department are not processing the payment. They owe me nearly £1500.

Avoid at any cost. They don't answers calls after selling the car, lie and luckily we took the finance via our back so they took the car back (a Mazda 6 from 2015). The problems? Missing parking sensors, faulty hitting die to a component removed from the engine. Basically the car was a piece of junk that needed repairs for a couple of thousand pounds. They promise a lot but deliver very little. Rude customer service and very unprofessional.

DO NOT USE THIS COMPANY ***edit*** Car was sold faulty... Was taken to a local garage to find that it needs a new gearbox clutch dual mass. The gearbox had been reconditioned by national car hub prior to me buying it. However this information wasn't disclosed before they took my money. Now currently have no car as its at the local garage with all parts removed and national car hub battle to find warrenty replacement... Reported to trading standards and the finance company complaints. Still awaiting my warrenty information rights and complaint info from national car hub who do not respond. ***edit 2*** Car recieved back on 12th April with yet again another 2nd hand gear box which broke after just 150 miles. Now back to square one with the car awaiting repair and guess what they want to fit a 3rd 2nd hand gear box... No way!!! Was told the gearbox was new not reconditioned!!! *** edit 3 *** After numerous calls to pheobe and email to the director Adam it is clear national car hub do not care about what they sell or customer service. They refuse to fit a new gearbox and will only supply a 2nd hand one from ebay (to a high performance vehicle which they sold me for 10k) the complaints team are now dealing with a rejection for me and the car is going back for a full refund!! Not only am I now £600 out of pocket whilst the shitty repairs were done 1st time. I have to wait for my 10k finance to clear on my credit before I can even look at buying another car. ***Edit 3 *** Handed the car back REG GX16YVY on 5th May and still waiting for my money back. Since this date I was sent a text on 19th saying my money was processed back to my card. Which it hasn't as I've phoned the bank. From this day forward I have had no information on where my money is and all I get is I will speak to accounts. Was then informed they had sold the car even though I have money in the vehicle and my private plates still have not been removed. The garage don't even have a log book as I'm waiting for one to arrive in the post. I'm still the registered keeper and the car is sorn off road. Feel sorry for the new buyer of £9995 car which has had 3 gearboxes in and not able to tax or drive it. PHEOBE (AFTER SALES THEY CALL THERE IGNORANCE) AND ADAM (APPRENT DIRECTOR OF THE COMPANY) DO NOT CARE ABOUT YOU DO NOT BUY FROM THIS COMOANY currently having to go through my complaints team with my finance to sort it out. Communication is non exist ant unless you ring and email constantly. Car has damage to it what wasn't pointed out before purchase. They are also claiming there 7 to 10 period is to service mot and rectify issues. We was informed it was having some repairs to dents and paint. Non have been done. Service was done in Dec and mot November so that wasn't done. Upon collection we was told they couldn't tell us anything about work carried out because that team isn't available on a Sunday. When got the car home it has either a release bearing problem or the dual mass is on its way out. Was told we didn't need a test drive and to trust that it was an amazing car (should never of bought it) Still ongoing issues which under warrenty I will make sure get rectified but stay clear of this place unless you have plenty of time to chase them up and it's a very slow process Holding deposit paid on 25th February and today its still not sorted.