Avoid this place - very unprofessional and racist staff who deceive customers. When I was viewing a car, the salesman was very disrespectful to me as a Polish woman and at one point even said 'Polish women are hard work'. He also deceived us by stating that the car had parking sensors and that it would be professionally cleaned, with stains removed, before we collect the car. After putting down a deposit of £250 and waiting a week, we arrived to pick up the car and on arrival we were faced with a car that has not been cleaned on the inside at all. All of the stains and marks were still present, despite having had reassurance that they will be removed. The sales person proceeded to clean the car in front of us with a wipe, which was not the professional valeting we were promised and did not remove the stains in the seat. Furthermore the car did not have parking sensors, which I was reassured were there previously. The sales person was not apologetic in the slightest and did not try to resolve the problem at all and was very unprofessional and patronising. I feel very let down by this service and I am very disappointed with my overall experience. I contacted AA to complain, who were having difficulties reaching the service for weeks and eventually could not help resolve the issue, which again was disappointing and shows that 'AA approved' does not give you any extra security when buying a car.

Really happy with my purchase and the friendly salesman Neil who guided me through the trade in/new featured on my car!

From the get go the sales team were warm and welcoming, offering hot beverages and being thorough with their procedures and the information packs that come with the car. Will be recommending to everyone I know.

Attended to look for a BMW 5 series but got taken back by a audi a8. After discussion with Sam was able to get a great finance deal. I nearly drop down dead at the offer. Went home to have a think about it and was able to call back and put a deposit down. Couple of days later it had a full Mot, service and was even valeted to a professional standard. Handover was quick and easy. The lady made it so simple. They even pi key me up from the nearest train station. These guys and girls go above and beyond to help you. Anyone looking for quality customer care this is where to go.

Bought a car from National Car Hub and oh my i was impressed, from start to finish it was a smooth ride and the car was ready much earlier than expected. Neil was great and easy to choose the car and Paul made the handover process quick and smooth. Thank you

Arrived at the national car hub this weekend to collect a car I had recently ordered. After a quick look around the car was in below poor condition which I will come back to speaking about shortly. So I approached a member of staff who was to busy on his mobile smoking a vape to be interested so after a 20min wait I finally got approached. I began the conversation with the safety inspection checks that I was advised they do prior to customers collecting, which they reassured me this is done to be 100 percent sure the cars are save. WELL so this car failed an MOT on the 18th December with a OSF headlight and retested again on the 18th December which passed. Easy done they must of fitted a new head light you say. But no because I arrive on the 12 of March to find a damaged and faulty headlight with bulbs missing. So I told the sale assistant who went and looked and still didn’t see a issue so I insisted I point this out to him at this point he managed to notice the issue and called a mechanic across who removed the headlight and admitted it had bunt itself inside that’s why the lights don’t work. Anyway this issue was fixed and then I happed to look at the break disk to find extremely damaged disk on both sides with 4mm deep groves ripped into them APPARENTLY a stone must of done this bringing it round from the car park I was told. So of the sales rep goes to speak to the manager again who advised they couldn’t get car parts from euro parts on a Saturday so I got my mobile out and rang euro parts and asked if they could get some disks to the national car hub and guess what they said yes no problem at all. So then the manager arrives and said we will order them but we won’t fit them because the machines finish early on a Saturday even though he knew we travelled 130 miles for this car. But this is where things get really good he asked if we could take the new disks and get them fitted another day at our expense back in Lincolnshire 😂. How many times do you get asked that when buying a car. Now 4 hours have gone by and he comes back and decides they will fit them after he had listened to me speaking with the vehicle driving agency about the national car hub wanting to send me of with unsafe breaks and new ones in a box to fit another day So we are now waiting again and I though I would identify the tyres all 4 tyres had large amounts of damage on the sidewalls so I spoke to the manager who said they was fine and they would be changed if we paid the bill. So I asked him to write me a letter saying they was fit for the road which he did. So at this point am thinking the car had a MOT 3 months ago around the corner that the national car hub use all the time. The car light failed then passed yet the lamp was old and burnt out. All tyres have large damage and cuts on the side walls and the disks are highly damaged seems like someone’s not taking MOTs very serious. So Monday I have the car booked in to the VSA to inspect to MOT standards so let’s see how that goes. The overall condition of the car was shocking cracked number plate. Broken wheel cap. Which I can deal with but safety is another issue. I’ll sing a way to submit pics of this car in national car hub on collection day with damaged headlamp bulbs missing unsafe break disks and cut tyres. Avoid this place at all costs don’t let them keep risking people’s safety to make a few more £££££

Travelled over 160miles to collect a car that had apparently passed a full MOT and had no damage. Damaged light after telling them and 1hr of arguing and being told it wasn't damaged a full new one was fitted. Scratches all over th3 car when none where on the advert. Then i noticed the tyres where not legal full of cracks etc and break discs where all worn they said the tyres where fine and wanted me to take some new break discs and fit them at home. OR AS THE MANAGER SAID WELL DONT BUY IT THEN GO HOME 🙄. VERY CUSTOMER FOCUSED "NOT" DO NOT BUY FROM THESE COWBOYS.

Brought a car from nch Aldridge in Walsall have had a problem with the headlights and bodywork have so many times to try to get it sorted but to no avail won't ring you back very unprofessional people don't go near this place to get a car lies lies and more lies

Shocking customer service. In less than 6 months i have a fault with the car. The garage wont let me book it in under the 6 months guarantee even though they dont know what the issue is!!! Rang 10 times, emailed 5 times, not once have i had a response. Once you have the car they dont care about any issues. Please dont loose out like i have