I bought a Mercedes GLA 250 less than a month ago and the car has been back twice for engine coolant issues. The same day I bought the car I had to replace the wipers as they were worn and literally scratching the windscreen. Halfords were shocked the car had even passed the MOT, I complained and I was refunded the £40 by Phantom. I set off for my journey to London from Manchester (currently trying to arrange my mother’s funeral which I need to be in London for) the engine management light comes on. I call the dealership and I am given the option to take the car back to them or to a local garage. I took it to Mercedes themselves and with a bit of effort I manage to have the £150 diagnostic fee reimbursed to me. Mercedes advised the car needs multiple sensors: coolant temp sensor, thermostat, switchover valve and to NOT take the car to London because it might be at risk of the engine overheating. The car goes back to Phantom for repair with no courtesy car provided and is delivered back to me. I make a second attempt to drive to London, a warning message stating coolant level is too low comes on. A quick inspection reveals the coolant tank is full, very strange. The next day the coolant tank is empty so I fill it up and take it for a 20 minute drive, within a few minutes the warning comes on again stating the coolant level is low. I get home and again the coolant tank is empty, I fill it up again and repeat this cycle multiple times. The car drank 4 litres of coolant in roughly 3 days. I sent a video to Phantom showing the steam/smoke coming from the engine and I am asked to drive the car to them. I decline as I would be putting myself and other road users at risk. At this point I reject the car but Phantom insist they must inspect it first. They collect it, repair it and try to force me to keep it. I was given different versions of what was wrong with it e.g. a sensor was changed, then it was a defective pipe and then it was a clip which was replaced. Myself and the car finance company have repeatedly asked for evidence in the form of receipts etc to verify what work has been carried out and Phantom will not provide this. I asked for the second repair to be carried out by a Mercedes specialist as the first repair has caused further problems but this was refused. The other faults picked up by Mercedes have not even been addressed by Phantom and simply ignored. After a failed repair around the engine coolant system, I have exercised my right to reject the car within the first 30 days and Phantom are currently refusing this. The finance company have also asked if they would consider buying the car back and they have not responded to this. Throughout all of this I have been unable to travel to London with my 3 dogs to meet with the funeral directors regarding the arrangement of my mother’s funeral. The attitude from Phantom has been poor and no compensation has been offered for the inconvenience caused. If your car goes wrong it is an uphill battle with this garage. They charge extortionate admin fees if you DO NOT use their panel of lenders for car finance, they tried to charge me an additional £500 to make up for the commission they lost because I didn’t use one of their lenders. If anyone is struggling with this dealership, then please get your finance company involved as soon as possible and also report Phantom to the Financial Conduct Authority (FCA 0800 111 676). Also if they refuse log a complaint then contact the Financial Ombudsman Service directly 0800 023 4567 to rectify this. Update: Phantom are currently being obstructive and not responding to DEKRA who are trying to arrange an independent inspection of the vehicle which is in their garage. Still refusing to send through receipts for the parts they apparently ordered as part of the multiple repairs required for the engine coolant issue. Last resort was to instruct a solicitor today to commence legal action to assist with rejecting this vehicle. Still asking me to pay money towards a car I do not want!
Reviewer has confirmed their email address
Aftersales from Phantom Motor Company in response to Refusing to refund a faulty car
Good morning Kianda, We understand your frustration and regret that you feel this way. I want to assure you that we have gone above and beyond to resolve the issues with your vehicle. We have been in continuous communication with DEKRA to facilitate an independent inspection, and we have not been obstructive in any way. Our team has thoroughly inspected the vehicle and found no issues. Regarding the job cards for the parts ordered, these have been provided as part of our standard repair documentation. We strive for transparency and aim to address any concerns you may have. Leaving negative reviews, while within your rights, does not expedite the resolution process. We remain committed to working with you and DEKRA to ensure a fair outcome. Our goal is to find a solution that satisfies all parties involved. We are sorry for any inconvenience caused by the direct debit emails. These are automated and not intended to pressure you. We understand your position and are here to assist you through this process. Thank you for your understanding and patience. Phantom Motor Company
Very unhappy on second purchase from phantom sales team great aftercare almost none existant gone in for jobs to be done come out with same fault as it went in with taken it back today again with all the same faults only had the car since march
Reviewer has confirmed their email address
I have to give Phantom Motors top marks. Chelsea was remarkable. She was so helpful and friendly, and nothing at all was too much trouble for her. I really am pleased with the way that she dealt with everything; she was lovely. My Tesla is such a great car and so much nicer to drive than my old car. I would not hesitate to recommend this dealership to my family and friends.
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lewis from Phantom Motor Company in response to Top marks 🙏
We are delighted to hear that you are pleased with your stunning new Tesla as we love nothing more than reading positive responses from our customers, Chelsea will be thankful of your response and we hope to see you return to Phantom in the future.
Five-star service from Kevin at Phantom Motors. The VW Beetle we bought is running great, and we really enjoy driving it. We genuinely cannot find any faults whatsoever with the car or the customer care we received from Kevin.
Reviewer has confirmed their email address
lewis from Phantom Motor Company in response to No faults whatsoever
Thank you for taking time out of your day to leave a positive response for our service, we would love to see you shopping here at Phantom in the future.
Chelsea's professionalism and attention to detail stood out. She managed to answer all of my questions with ease and was very patient with me. The delivery of my Ford Focus was flawless. The guys who dropped it off were not only punctual but also incredibly friendly. They took their time explaining the car's main features, which I appreciated. It's reassuring to know that this company care about ensuring a positive experience for their customers.
Reviewer has confirmed their email address
lewis from Phantom Motor Company in response to Smooth delivery
Many thanks for leaving your positive review for our company, Chelsea will be over the moon to hear the feedback and we would love to see you shopping with us in the future.
If you're looking for a no-nonsense, helpful, and honest dealer to buy your next car from, look no further. Phantom is the place to come! It was pretty much a seamless transaction. The delivery of my car was quick, and the communication with Chris at the dealership was very good. I'm extremely pleased with my Audi A1. It is a lovely car and drives like a beast.
Reviewer has confirmed their email address
lewis from Phantom Motor Company in response to Seamless transition
Thank you for taking the time to leave your response for our service, we sincerely hope you enjoy your new vehicle and we will pass your kind words on to your salesperson and we hope to see you at phantom in the future.
When I was in search of a new car, my online hunting led me to Phantom Motor Company in Wigan, where they had a Vauxhall for sale. Kevin was fantastic and let me take the car for a test drive. When it came to all of the paperwork, Kevin took care of it all, sparing me the hassle.
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lewis from Phantom Motor Company in response to Kevin was fantastic
We are delighted to hear that you have had a positive experience when purchasing your stunning vehicle, I shall pass your kind words over to your salesperson Kevin as he will be delighted to hear your response.
I am very pleased with my Citroen, and I have no problem recommending Phantom Motor Company to buy a car from. The after-sales are brilliant.
Reviewer has confirmed their email address
lewis from Phantom Motor Company in response to Great aftersales
Thank you for your kind words David, our aftersales team will be delighted to hear your response!
From the moment I laid eyes on my new Aston Martin, it was clear that a new chapter in my automotive journey had begun. Having been a dedicated Porsche owner for many years, the transition was not taken lightly. However, the Aston Martin has completely won me over. Brian, the salesman who looked after me with his knowledge, professionalism, and genuine passion for cars, made the entire process smooth and enjoyable. He went above and beyond to make sure that every aspect of the purchase was handled with care and attention. My Aston Martin has been a dream come true. I absolutely love it to bits.
Reviewer has confirmed their email address
lewis from Phantom Motor Company in response to A dream come true
Thank you for taking the time to leave your response for our service Graham, we sincerely hope you enjoy your new Aston Martin and we will pass your kind words on to your salesperson and we hope to see you at phantom in the future.
Alistair was ace. I did not feel under any pressure at all while buying my Mercedes from him. He let me have a good look around the car and let him know in my own time if I wanted to move forward with things, which is what I really liked about Alistair. I'm well and truly made up with my Mercedes; it is a wonderful car and looks stunning.
Reviewer has confirmed their email address
lewis from Phantom Motor Company in response to Alistair was ace
We are delighted to hear that you are pleased with your stunning new Mercedes as we love nothing more than reading positive responses from our customers, Alistair will be thankful of your response and we hope to see you return to Phantom in the future.
Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.
Sports & Prestige Specialist Dealer
Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.
Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.
Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.
As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 1864 | |
Very Good | 308 | |
Average | 16 | |
Poor | 9 | |
Terrible | 9 |
Phantom Motor Company
Hindley Industrial Estate Coupland Road
Wigan
Greater Manchester
WN2 4GS
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