Lucy S, September 2025
"Perfect experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would give my experience at Ponko five stars for a perfect experience and helpful staff while buying the car.
+1 Found this review helpful
Ponko from Ponko in response to Perfect experience
Thank you, Lucy. We’re glad to hear you had a perfect experience and found the team helpful. We appreciate the 5-star review.
Arsalan S, September 2025
"Haydn was really good throughout "
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Haydn was really good throughout the process. I was originally given a collection date and went to collect the car, but unfortunately it was not ready. The second time I went, it had not passed its MOT. I spoke to Haydn, who agreed that there had been some misinformation and was good enough to give me a £100 refund as a gesture of goodwill, which I really appreciated. For that reason, I would give them 3.5 stars.
+1 Found this review helpful
Ponko from Ponko in response to Haydn was really good throughout
Thank you, Arsalan. We appreciate you sharing this and are glad to hear Haydn supported you well throughout. We’re sorry about the delays and the car not being ready on the first visit, and we’re grateful for your patience. It’s good to know the goodwill refund was helpful
Connor R, September 2025
"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The customer service was excellent. They walked me through everything quickly and made it very clear what options I had. I didn't feel pressured into making any choices but was guided to make options that benefitted me most. Would recommend ponko to a friend. I was very happy with how friendly everyone was. Little things such as my wife and I being offered drinks while we waited, went a long way and made us feel comfortable.
+1 Found this review helpful
Ponko from Ponko in response to Excellent
Thank you, Connor. We’re really pleased to hear you felt well looked after and that the team made everything clear and comfortable. It’s great to know you felt no pressure and would recommend us
Maya D, September 2025
"Good start to finish "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything from buying the car to the service at the dealership was good from start to finish.
+1 Found this review helpful
Ponko from Ponko in response to Good start to finish
Thank you, Maya. We’re glad to hear everything went well from start to finish and appreciate the 4-star feedback.
Elizabeth H, September 2025
"Mercedes GLA"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been getting on really well with my new Mercedes GLA. When I was at the dealership, I did not feel pressured in any way. All of my questions were answered, and I was given all the correct information I needed.
+1 Found this review helpful
Ponko from Ponko in response to Mercedes GLA
Thank you, Elizabeth. We’re really pleased to hear you’re enjoying your GLA and that the team made the experience relaxed and informative.
Dawn E, September 2025
"4 stars "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a really good experience at Ponko buying the Vauxhall Astra. Jack, the salesman, made it a pleasant experience, and I have even told my son, who is going to buy a car, to get one from Ponko.
+1 Found this review helpful
Ponko from Ponko in response to 4 stars
Thank you, Dawn. We’re glad to hear you had a good experience with your Astra and that Jack made everything pleasant
Mehmet S, September 2025
"Five out of five"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Adam, who took me through the whole process of purchasing my Citroen, was very professional and well structured. Five out of five.
+1 Found this review helpful
Ponko from Ponko in response to Five out of five
Thank you, Mehmet. We’re really pleased to hear Adam looked after you so professionally and made the process clear
Ronald B, September 2025
"Renault Kadjar "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been enjoying my new Renault Kadjar and had no problems at the dealership when I was buying the car.
+1 Found this review helpful
Ponko from Ponko in response to Renault Kadjar
Thank you, Ronald. We’re glad to hear you’re enjoying your Kadjar and that everything went smoothly
Ben A, September 2025
" Hassle-free "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A hassle-free experience buying the Hyundai Santa Fe. I have already done around 1000 miles and it has been running perfectly fine.
+1 Found this review helpful
Ponko from Ponko in response to Hassle-free
Thank you, Ben. We’re really pleased to hear the Santa Fe has been running perfectly and that the buying experience felt hassle-free. We appreciate the 5-star review.
Steve, September 2025
"Good dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We went to the dealership to view the car and took it for a test drive. The dealership was very clean and tidy, and they did a good job all round. The only thing I would have hoped for is that when the car was delivered it had a pre-delivery inspection and was valeted. Overall, I would give it four stars.
+1 Found this review helpful
Ponko from Ponko in response to Good dealership
Thank you, Steve. We’re glad to hear you had a positive experience at the dealership and that everything went well on the test drive. We appreciate your honest feedback about the delivery — we’ll review this to make sure standards are consistent
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