Helen S, December 2024
"Informative"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When I was last at the dealership in person I was on a bit of a time crunch but I still felt that I was well informed about the car and the paperwork was also handled well. Matthew still made time to give me a lift to the station, which was very much needed.
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Aftersales from Ponko in response to Informative
Thanks ever so much for taking the time to leave us some feedback Helen, it's very much appreciated. We'll be sure to pass your comments back to Matthew and thank him for the lift to the station!
Darren R, December 2024
"Going alright"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Happy to give 4 stars for my overall experience with Ponko. Haydn was all good on the day while he was looking after me and although I haven't driven the car much, it's going alright.
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Aftersales from Ponko in response to Going alright
Thanks ever so much for taking the time to leave us some feedback Darren, it's very much appreciated. We'll be sure to pass your comments back to Haydn.
Thomas P, December 2024
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have an ever growing family and needed a new car. Popped down to ponko to find a new bigger car than my existing and can not fault how easy and faultless it was to buy a new one. 100% brilliant service from Matthew and will returning in the future as this is also where I got my previous car from.
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Ponko from Ponko in response to Great service
Thank you for your kind words and for choosing Ponko once again for your new car! We're thrilled to hear that Matthew provided you with brilliant service and made the process of finding the perfect family car so seamless. It means a lot to us that you continue to trust us for your car needs, We look forward to welcoming you back in the future, But for now, enjoy your new car!
Liz T, December 2024
"My daughter’s first car. Ford fiesta "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service and good car.
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Ponko from Ponko in response to My daughter’s first car. Ford fiesta
Thank you for your kind feedback! We’re delighted to hear that you’re happy with both the service and your car. If you need any assistance or have any questions in the future, don’t hesitate to reach out.
Maz, December 2024
"They did everything they said they would"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Polite people to deal with, not pushy and didn’t try to sell us what we didn’t want. There were three points that needed seeing to as the car had not long been in. A time was agreed to complete this which they stuck to. Very happy with the service and the car.
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Ponko from Ponko in response to They did everything they said they would
Thank you for your thoughtful review! We’re pleased to hear you appreciated our straightforward and no-pressure approach. It’s great to know we were able to address the points you mentioned promptly and as agreed.
Your satisfaction means a lot to us, and we’re delighted that you’re happy with both the service and your car. If you need anything in the future, please don’t hesitate to get in touch.
Sreenivasula B, December 2024
"Clearly explained everything"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Matthew clearly explained everything I needed to know about the Ford Mondeo and showed me all the parts on the car that I needed to know. After driving away, there was a small issue with a sensor but it's since sorted it's self out and all is running okay with the car. I'm very happy with it.
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Samantha S, December 2024
"Drives like a dream"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had a really great experience getting my car from Ponko. I really like the fact they have a garage on site because it allowed me to ask a few questions about the car before going ahead with it. Both the mechanic and Anthony were a great help. I've already added 1500 miles to the car in the past couple of weeks and it drives like a dream.
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Ponko from Ponko in response to Drives like a dream
Thank you for sharing your experience! We're glad to hear that having the garage on-site gave you the opportunity to ask questions and feel confident about your purchase. It's great to know Anthony and our mechanic were able to assist you.
It sounds like you’ve been making the most of your new car—it’s always good to hear it’s performing well. If you need anything in the future, feel free to reach out.
John V, December 2024
"Andy was brilliant "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Andy in after care was brilliant, I had a small issue that required me to bring the car back within the same week and he made sure to sort everything out for me. The Ford C-Max hasn't had any issues since.
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Ponko from Ponko in response to Andy was brilliant
Thank you for your 4-star review!
Zhangjie S, December 2024
"I'm happy"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Overall I'm very happy with my Mercedes. I recently had to change the wiper blade on the front of the car as it was making a squeaking sound but otherwise all is okay.
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Ponko from Ponko in response to I'm happy
Thank you for sharing your experience! We’re glad to hear you’re happy with your Mercedes. It’s good to know the wiper blade issue was an easy fix and that everything else is going well. If you need any assistance in the future, feel free to get in touch. Enjoy your car!
Nina I, December 2024
"Informative"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car hasn't been used much since purchasing it as my daughter hasn't passed her test yet but it has been out a couple of times and it's been great. I have noticed that the headlights are a bit dim but I'll get these checked out. The salesman was brilliant. I thought he was very informative and not once did he pressure us to make a sale.
+0 Found this review helpful
Ponko from Ponko in response to Informative
Thank you for sharing your experience. It's great to hear that the car has been performing well so far and that your interactions with the salesman were positive. We're glad you felt supported without pressure during the purchase process. If you need any further assistance, feel free to reach out.
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