Scott W, November 2025
"2nd time buying from Ponko"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This my 2nd time buying from Ponko and on the day of the purchase they were good as gold cant fault them i that aspect but the aftersales this time let it down. I had to do multiple trips to drop off documents, and they failed to send off the form to DVLA, which has resulted in me having to pay to put my private registration on the car, as it is after the 14 days. I'd rate my experience this time round a 3.5 out of 5.
+1 Found this review helpful
Ponko from Ponko in response to 2nd time buying from Ponko
Thanks for sharing your honest feedback, Scott. We really appreciate you coming back to us for your second purchase and are sorry to hear about the DVLA delay this time. Your comments have been noted so we can improve our aftersales process. Thanks again for choosing Ponko
Oliver R, November 2025
"Enjoying the Mercedes A Class"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been enjoying the Mercedes A Class, I even took the car to a garage just to have a check over, and it came back all good. Jack was helpful. The only feedback I would have is I didn't appreciate the approach on the extended warranty, it was presumed that I wanted it, and I felt it was pushed on me a bit. So that's the only feedback I have. would still give it a 4-star because the service was good
+1 Found this review helpful
Ponko from Ponko in response to Enjoying the Mercedes A Class
Thanks for the feedback, Oliver. We’re pleased you’re enjoying your Mercedes A-Class and that Jack was helpful. We appreciate your comments about the warranty experience and will make sure that’s addressed going forward
Nick S, November 2025
"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Ponko delivered outstanding customer service. 5/5!!
+1 Found this review helpful
Ponko from Ponko in response to Outstanding service
Thanks, Nick! We really appreciate your kind words and 5-star rating. Great to know you were happy with the service — thanks for choosing Ponko
Rob N, November 2025
"Fantastic!!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5 stars - overall fantastic!!!!
+1 Found this review helpful
Ponko from Ponko in response to Fantastic!!!!
Thanks, Rob! Fantastic to hear you were so pleased with your experience
Dan C, November 2025
"Can't fault them"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Full five from me
+1 Found this review helpful
Ponko from Ponko in response to Can't fault them
Thanks, Dan! We really appreciate the 5 stars and are glad you were happy with everything. Thanks again for choosing Ponko
Mrs W, November 2025
"Helpful staff and great aftersales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very helpful and good customer service. Salesman was excellent and very helpful. Problem with car after 3 weeks, but after sales was also great and car booked in and problem quickly resolved.
+1 Found this review helpful
Ponko from Ponko in response to Helpful staff and great aftersales
Thanks, Mrs W. We’re glad to hear you were looked after both by the sales team and our aftersales department, and that everything was resolved quickly. Appreciate the kind words and thanks for choosing Ponko
Dan B, November 2025
"Audi A3"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
👍🏼👍🏼👍🏼👍🏼👍🏼
+0 Found this review helpful
Ponko from Ponko in response to Audi A3
Thanks, Dan! Appreciate the 5-star feedback
Mr K, November 2025
"I give ponko 5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Due to the fact that my age is 84 and my computor skill is zero the sale staff were grate so i give them 5
+0 Found this review helpful
Ponko from Ponko in response to I give ponko 5
We really appreciate your kind words and 5-star rating. Great to hear our team made everything easy for you
Natasha H, November 2025
"All in all a lovely experience!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service! Efficient, friendly and knowledgeable. All the staff were very welcoming and the atmosphere of the the branch was very relaxing which took the stress out of buying a car. Great selection of affordable cars which I didn't see anywhere else in cambridge. All in all a lovely experience. And also we didn't have an appointment but we're seen to straight away which was fab!
+0 Found this review helpful
Ponko from Ponko in response to All in all a lovely experience!
Thanks so much, Natasha! We’re delighted to hear you had such a positive experience and felt welcomed by the team. Glad you found the right car and enjoyed the relaxed atmosphere
Phil, November 2025
"Great fuel economy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5 fuel consumption is excellent, I believe I might get 500 miles on a tank.
+0 Found this review helpful
Ponko from Ponko in response to Great fuel economy
Thanks, Phil! Great to hear the fuel economy’s exceeding expectations — 500 miles per tank is impressive. Appreciate the feedback and thanks for choosing Ponko, Cambridgeshire’s number 1 dealership.
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