Lynne M, March 2023
"Ill be back for my next car. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I thought the guys down at Premier Car Supermarket were grand, hand on heart they were great and looked after me so much. All of my questions were answered thoroughly and I couldn't of asked for more support. The service I received was top of the range and I would certainly come back to Premier In Derby for my next car.
+0 Found this review helpful
Aftersales from Premier Car Supermarket - Derby in response to Ill be back for my next car.
Lynne, thank you for the 5 star review and kind words regarding customer service.
Patricia B, March 2023
"Can't thank enough 👍"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I came to Premier Car Supermarket after a lengthy car search, I was wanting something a little more technical and more modern, I had a good look around the show room with my sales advisor and spoke about what would suit me the most. I decided to go with the Kia Sportage which is a huge upgrade from my 2012 Hyundai. The sales advisor was brilliant, he give me all the information I needed and didn't miss a beat. The service overall was fantastic and I am very happy with the process. Im getting to grips with the techy side of things but with me not being used to the newer side of things its taking me a while. I cant thank Premier enough!!
+0 Found this review helpful
Aftersales from Premier Car Supermarket - Derby in response to Can't thank enough 👍
Patricia, thank you for your detailed review and kind words. We hope you get used to the techy side soon.
Mr W, March 2023
"Highly Recommended."
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I went down to Premier Car Super market, I traveled quite a distance for the Peugeot 208 for my daughter but it was so worth it, she is very much enjoying the car and is getting used to it nicely as its been a few weeks since we drove it away. Since then, the car has been nothing but enjoyable for her and she is very happy! Thanks for the brilliant service its greatly appreciated. Highly recommended!
+0 Found this review helpful
Chris B, March 2023
"5/5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Best impressed with the customer care around Premier Car Supermarkets dealership. All members of staff very helpful and friendly at all times. I would rate my over all experience as 5/5!
+0 Found this review helpful
Anonymous, March 2023
"Audi Q5!"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with the Audi Q5 I purchased from Premier Car Supermarket! Great Customer service!
+0 Found this review helpful
Nikhil S, March 2023
"Fantastic customer service Raj"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm dropping this review for Raj.. he's an absolute gem and he dealt our query nicely and also hard working guy when staff short at their place...highly recommend raj for best customer service..
+0 Found this review helpful
Aftersales from Premier Car Supermarket - Derby in response to Fantastic customer service Raj
Thank you for the review for Raj, it is always good to hear of great service.
Andy H, February 2023
"Efficient service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently bought a car from this company. Junaid looked after me - he was excellent in the service offered. A few little jobs needed doing before I bought the car and they were all done when I went to collect
+0 Found this review helpful
Julia T, February 2023
"Shocking after sales treatment"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Apparently my last review upset the manager and it was possibly removed so here goes!!
p.s. ALL FACTUAL COMMENTS, this has REALLY happened to us and we have written to The Motor Ombudsman also as our complaint isn't being dealt with:
15/01/23 purchase car
18/01/23 the first two malfunction lights start appearing and we have to wait until 03/02/23 to get it booked in with them
03/02/23 we use a days holiday from work to take it to PCS who have the car ALL DAY yet do NOTHING because they're lead engineer isn't in that day so we have to take it back home
06/02/23 the third and fourth malfunction lights also appear
08/02/23 the car goes back again to PCS
The car been there since 08/02/23 until last Friday
17/02/23 when after constantly phoning them and being fobbed off/lied to PCS finally take it to Mazda at Tamworth and we were told it would be ready to collect from PCS by Wednesday 22/02/23
That day came and went so after hearing nothing from them, we both went to PCS Thursday 22/02/23 morning to be told we would get the car back Friday 24/02/23. We call Mazda Tamworth whilst we are there who confirmed they aren't touching the car for at least the next 3/4 weeks due to their own work loads!
We ask the salesman why he lied, he says he didn't, we say you did as we just called them! He fetches the manager.....
The manager says as we are out of the 30 day money back period we can not have a refund as requested at this point - we are only outside this time period because THEY mucked us about with excuses, lies and making us wait weeks and even though we only had a working car for a whole 3 DAYS he claimed he 'has done us a favour' (really??) and has now got it booked in at Mazda Coventry and he will personally take it there on Tuesday next week 28/02/23.......
We will then have to wait even longer to get it back....
🤬🤬🤬🤬🤬🤬🤬
SAVE YOURSELF SOME GRIEF IF BUYING A CAR, DON'T BUY FROM PCS!!
We will of course update this review if there is any new happy updates to make.
+3 Found this review helpful
Aftersales from Premier Car Supermarket - Derby in response to Shocking after sales treatment
Julia, it is always disappointing to hear of poor service we have may have delivered although there are always two sides to every story. We understand it can be distressing for every car owner when a car has a concern, it is our aim to deal with the concern in a professional manner and act as quickly as possible. Unfortunately at times the consumer can make this difficult for us to conduct our business in the way we would like by finding fault at every step of the way. Without going into detail we acted correctly with your concern and your refusal of a courtesy car because you did not like the terms and conditions of insurance ( unlike most other consumers that are happy with the terms). We used the services of a reputable main dealer who unfortunately let us down, this set back did not stop us we found another dealer over 50 miles away and quickly got the car to them for repair. We have followed the Consumer Rights Act 2015 to the letter and have now concluded all your concerns amicably with your husband.
Tina B, February 2023
"So courteous and helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Such a quick turnaround from viewing the car to taking it away.. Everyone who I came into contact with was so lovely. They are even sorting a few issues for me tomorrow which I really appreciate. I'd have to give them 5 stars as they have been so courteous and helpful throughout!
+0 Found this review helpful
Samuel, February 2023
"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Service was excellent, car is good. Thank you very much
+0 Found this review helpful
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