Wanted to purchase a BMW cash sale. Rang 3 times and left messages and an emails as the salemen were on "the other line". Never even bothered getting back to me. Will take my 50k eleswhere

Popped in today to get 2l of bmw special oil for my x5m only to be told they have none as they have fallen out with their supplier. Told to try salisbury as they might have some.Just wonder what customers are getting in their engines at the moment?! Attitude not good especially as a main dealer.

No where to park rude salesman asked me to move as he needed to park a demo car there!? P off! Drove to partridge.

Dreadful experience at Marshall BMW Bournemouth. I paid for a BMW service contract. This indicated a target service interval of 20,000 miles or two years. I was planning a 3-4000 mile European trip early in the New Year, explained to the person who booked me in on the phone that I wanted to get the car serviced beforehand and was assured that there would be no problem. I arrived at Marshall BMW today with ~19,150 miles on the clock and was refused the service because "the key says still 1300 miles before the service is due". I explained the circumstances to the harridan on service reception and was told they would not make exceptions. What made it even worse was that she gave the reason as being "Marshall could not recover the fee from BMW". Nothing to do with customer service or customer satisfaction. Purely driven by greed. Must have been coached by Michelle Mone. She managed to out-do any of the Davis Walliams "Computer Says No" sketches by a country mile. Shame on you, BMW.

This isn't only the worst dealership I've dealt with, It's probably the worst company for customer service I've ever had the misfortune to use. The service/repair shop do NOT answer their phone, they do NOT call you back, even the central office can only email them apparently!! Oh.....and if you do manage to make a booking....check the day before it's ok.....they lose them!!

Late afternoon yesterday, on returning to my parked car, I discovered a problem with my BMW, I was 130 miles from home. I managed to drive to the Bournemouth BMW service centre on Wallisdown Road, Bournemouth, unannounced and without an appointed. Immediately, the staff there were keen to help me. As I pulled up outside, a member of staff came over to ask if they could help me. I described the problem and within minutes he took my car off to their service room whilst I waited in their customer waiting away. I was offered free coffee and biscuits. Even the lady that was cleaning made polite conversation with me and was welcoming. I'd like to add that the technician was about to leave but stayed on to sort out my car for me. Within about 30 mins, my car was fixed and I was thankfully able to start my long drive home. How different the evening would have been had it not been for the amazing help and support of the service centre. As I drove home, it made me so proud to be a BMW owner and can't speak highly enough of all the staff that have saved my day. Thank you so much - what superstars and great service.

Took car in for recall have removed features from car which were on car when I purchased now are refusing to put back on. Jamie who I spoke to refuses point blank to re activate. I purchased car in good faith and now recall has been done have wiped it all off. Not willing to do nothing about it. Shocking customer service and attitude will not be buying another BMW.