No where to park rude salesman asked me to move as he needed to park a demo car there!? P off! Drove to partridge.

Dreadful experience at Marshall BMW Bournemouth. I paid for a BMW service contract. This indicated a target service interval of 20,000 miles or two years. I was planning a 3-4000 mile European trip early in the New Year, explained to the person who booked me in on the phone that I wanted to get the car serviced beforehand and was assured that there would be no problem. I arrived at Marshall BMW today with ~19,150 miles on the clock and was refused the service because "the key says still 1300 miles before the service is due". I explained the circumstances to the harridan on service reception and was told they would not make exceptions. What made it even worse was that she gave the reason as being "Marshall could not recover the fee from BMW". Nothing to do with customer service or customer satisfaction. Purely driven by greed. Must have been coached by Michelle Mone. She managed to out-do any of the Davis Walliams "Computer Says No" sketches by a country mile. Shame on you, BMW.

This isn't only the worst dealership I've dealt with, It's probably the worst company for customer service I've ever had the misfortune to use. The service/repair shop do NOT answer their phone, they do NOT call you back, even the central office can only email them apparently!! Oh.....and if you do manage to make a booking....check the day before it's ok.....they lose them!!

Late afternoon yesterday, on returning to my parked car, I discovered a problem with my BMW, I was 130 miles from home. I managed to drive to the Bournemouth BMW service centre on Wallisdown Road, Bournemouth, unannounced and without an appointed. Immediately, the staff there were keen to help me. As I pulled up outside, a member of staff came over to ask if they could help me. I described the problem and within minutes he took my car off to their service room whilst I waited in their customer waiting away. I was offered free coffee and biscuits. Even the lady that was cleaning made polite conversation with me and was welcoming. I'd like to add that the technician was about to leave but stayed on to sort out my car for me. Within about 30 mins, my car was fixed and I was thankfully able to start my long drive home. How different the evening would have been had it not been for the amazing help and support of the service centre. As I drove home, it made me so proud to be a BMW owner and can't speak highly enough of all the staff that have saved my day. Thank you so much - what superstars and great service.

Took car in for recall have removed features from car which were on car when I purchased now are refusing to put back on. Jamie who I spoke to refuses point blank to re activate. I purchased car in good faith and now recall has been done have wiped it all off. Not willing to do nothing about it. Shocking customer service and attitude will not be buying another BMW.

Had a service and EGR Cooler recall at the same time. The very next journey the turbos broke. Trying to get some kind of response is impossible. Customer services are rude and uninterested. I shall never buy a BMW again.

Before Christmas I had cause to contact Marshalls at Bournemouth, as a result of a timed dashboard notification of an oil engine service, I physically went to Marshalls in Wallisdown Road, and was booked in for the 4th Jan 23 at 10:15am, unfortunately I turned up some five minutes late, and was told that the car would not be ready until 5 p.m. As a disabled driver, and currently on the motability scheme, I advised the receptionist that I couldn't leave (the reason being I walk with a stick, and find it difficult to walk any kind of distance without feeling considerable discomfort). I was told that there was a customer waiting room upstairs (no lift!!). I took this option, as I was also advised that my car would be looked at as soon as possible. I managed to get half a cup of mocha from the coffee machine,(and was told by other BMW customers I was lucky) as nobody else was able to get a drink at all.Somebody then came up to the waiting area and put a sign on the machine saying coffee machine out of order sorry for the inconvenience,I sat in the waiting room until approximately 2:25 pm some 4 hours later!!, I had had no update as to the status of my vehicle so I went downstairs to find out, only to be told that it would be at least another 50 minutes. I advised the young lady that I needed a vehicle so as to go and pick my wife up from her workplace, she then advised me that she did in fact have a vehicle that was automatic and that I could use. I could tell that she wasn't happy, as she was saying to a colleague that it was unsatisfactory, as I was one of her customers and she didn't know I had been left upstairs for such a long period of time. I gave this young lady my mobile number and she told me that she would make contact when my car was ready to collect. I collected my wife from work in the hire car then went home and waited, and waited. In the end I had to contact Marshalls AGAIN at 17:25pm. To finally be told my car was ready for collection. I finally got round to picking my car up at about 18:00hrs. I do believe that since Marshalls have been taken over, the customer service is dreadful!!! Since joining the motability scheme in 2008 I have always been treated with the upmost respect, but very sadly I feel Marshalls have fallen well short. I have also notified Motability head office in London of my concerns. I would also add that it wasn't only me that was upset in the waiting room, there were other BMW owner's in the same position.To me, it's such a shame that a revered brand such as BMW, is so badly let down by a customer service centre, that clearly doesn't communicate with one another. Please BMW, to use a phrase"get your act together"!!!!!! Honestly NOT GOOD ENOUGH!! I understand that I have to give various ratings. PLEASE NOTE the areas where I have given one star I would have given no stars, but I don't think I'm allowed to do that as I have to give at least one star

Had a BMW recall & service required have contacted the twice over a month with call back promised. No call back yet. Worse Customer service ever obviously they don't care for Customers suggest you all vote with your feet & find a Company that does care.