Had a service and EGR Cooler recall at the same time. The very next journey the turbos broke. Trying to get some kind of response is impossible. Customer services are rude and uninterested. I shall never buy a BMW again.

Before Christmas I had cause to contact Marshalls at Bournemouth, as a result of a timed dashboard notification of an oil engine service, I physically went to Marshalls in Wallisdown Road, and was booked in for the 4th Jan 23 at 10:15am, unfortunately I turned up some five minutes late, and was told that the car would not be ready until 5 p.m. As a disabled driver, and currently on the motability scheme, I advised the receptionist that I couldn't leave (the reason being I walk with a stick, and find it difficult to walk any kind of distance without feeling considerable discomfort). I was told that there was a customer waiting room upstairs (no lift!!). I took this option, as I was also advised that my car would be looked at as soon as possible. I managed to get half a cup of mocha from the coffee machine,(and was told by other BMW customers I was lucky) as nobody else was able to get a drink at all.Somebody then came up to the waiting area and put a sign on the machine saying coffee machine out of order sorry for the inconvenience,I sat in the waiting room until approximately 2:25 pm some 4 hours later!!, I had had no update as to the status of my vehicle so I went downstairs to find out, only to be told that it would be at least another 50 minutes. I advised the young lady that I needed a vehicle so as to go and pick my wife up from her workplace, she then advised me that she did in fact have a vehicle that was automatic and that I could use. I could tell that she wasn't happy, as she was saying to a colleague that it was unsatisfactory, as I was one of her customers and she didn't know I had been left upstairs for such a long period of time. I gave this young lady my mobile number and she told me that she would make contact when my car was ready to collect. I collected my wife from work in the hire car then went home and waited, and waited. In the end I had to contact Marshalls AGAIN at 17:25pm. To finally be told my car was ready for collection. I finally got round to picking my car up at about 18:00hrs. I do believe that since Marshalls have been taken over, the customer service is dreadful!!! Since joining the motability scheme in 2008 I have always been treated with the upmost respect, but very sadly I feel Marshalls have fallen well short. I have also notified Motability head office in London of my concerns. I would also add that it wasn't only me that was upset in the waiting room, there were other BMW owner's in the same position.To me, it's such a shame that a revered brand such as BMW, is so badly let down by a customer service centre, that clearly doesn't communicate with one another. Please BMW, to use a phrase"get your act together"!!!!!! Honestly NOT GOOD ENOUGH!! I understand that I have to give various ratings. PLEASE NOTE the areas where I have given one star I would have given no stars, but I don't think I'm allowed to do that as I have to give at least one star

Had a BMW recall & service required have contacted the twice over a month with call back promised. No call back yet. Worse Customer service ever obviously they don't care for Customers suggest you all vote with your feet & find a Company that does care.

I used to work there, they don’t pay wages well, most managers are bullying their staff to rip off customers and make figures. Bournemouth aftersales has a lot of racist techs who snitch on people all day (general issue in Bournemouth) No organisation and few crazy managers had been employed from protyre, one before that was from a sheep farm in Cornwall. (Complete idiot). Loads of people want to be boss up there aswell. Don’t go there for anything

Wanted to say a huge thanks to Freddie the salesmen who was massively helpful in sorting everything for my new car and went above and beyond to help me and couldn’t of asked for more

Supplied incorrect parts no refund, pins were different on parts. Loads of phone calls chasing my money over £700 pounds of wrong parts, supplied photos of pins incorrect and still no refund! Gary in parts very rude and doesn't listen. Simply Marshall supplied wrong parts, parts returned direct to driver, box opened checked and gave back to driver. Gary in parts claiming been fitted even though driver was there and nothing more than box opened.

I wish I could have given no stars! This is the worst company I have ever done business with! On my second BMW and now thinking of moving brands, the staff at the Bournemouth BMW service department are arrogant, unprofessional and have zero regard for customer care!

Booked my 7 series in for an Oil Service by phone, but foolishly misplaced the time/date details. Called back on numerous occasions over a two week period to try and find the appointment details, as knew it was a couple of weeks wait at time of booking, but was not able to get the information. On each occasion, call was answered and was told that they did not have that information, would ask Service to call me back. On all but one occasions, such a call did not happen, and the one time they did call I was otherwise engaged on a call, but no message was left. In fact, on most recent contact, I specifically stated that was happy to have a voicemail left, if they could not speak to me......but, no call happened. Today contacted them via online chat, who ALSO advised they could not help as they did not have the information, and suggested I phone the dealership. I protested that I had tried on numerous occasions, to no avail, but the only response from online chat was that they could not help, and to phone..... Needless to say, have called a different dealership, not part of the group, and arranged a booking for my oil service (and have saved a calendar item).

Car went to marshall under emergency recall ERG. Notice states car is dangerous to drive. 10 weeks later i got it back so no rush job. Months later a specialist garage told me it had not been done correctly and must be returned immrdiately. It sat there being ignored for over week until i caused a fuss. For the 2 weeks they refused me a courtesy car. Roll on 4 weeks and the same issue again. Another week with no car and they havent looked at it. I am a single key worker who completely relies on my car