Danni was from first to last contact extremely efficient, knowledgeable and responsive. The vehicle was ready and waiting, sanitised and clean.

Firstly after booking a viewing appointment. Me and my friend approached the front desk and were told we had to wait for 15 minutes for our appointment. Whilst waiting we were having conversations with the front desk about our current cars and what we’re looking to buy. Whilst talking to them one of the two at the desk asks how old we are as me and my friend respond 19 and 18. They both laugh and call us “time wasters” which instantly bring a hostile atmosphere to the place. Once our appointment started “Callum” who was really nice and wanted to help us out as much as we can tried to sell us a 3 series which my friend test drove and wasn’t sure if he was happy with what it was for the price. I then was planning on looking at a 320d but changed my mind because of the insurance prices and because the first impressions of the staff. We left empty handed because we knew that their strategy was to try force a sale by making us buy one to make them feel as if they’re wrong. But we were so unhappy with the service from the front desk we left and went to a separate branch. Both me and my friend were financially ready to buy a car from here but felt so unwelcome and wanted that we went to separate garages. My friend ended up buying the same 3 series from the Partridge garage in southampton for a similar price but the customer service was immaculate compared to this place. Wouldn’t advise browsing here as they try to con you into buying w vehicle and are genuinely immature nasty people (the front desk 2) To clarify the two at the front desk were 1 tall male with black hair, and 1 shorter male. Both mocking us at the front desk. Also the car we browsed was not cleaned on the outside with lots of brake dust in the rims and leafs in between the bonnet and windscreen. Poor service and won’t be coming here again.

💩💩💩💩😨😨😨😨 Poor, filthy service

They should be sacke£ and the place closed down!

Incompetent, untrustworthy and poor communication. Went for car service and they messed it up because few days later whole of engine oil leaked on the road while i was driving my car. The relevant thing wasnt fitted properly. Everytime you want an update you are asked to leave message without anyone getting back to you unless you call 3 or 4 times and show your distress at appalling service. On the day of returning car, They promise you will get compensation and accepting responsibility for the mess up in writing. Then you keep calling and chasing. No one will get back to you. You are lost and forgotten and left fearing when the car is again going to break down on a busy road far away from home.

The quality of service we received from Marshalls and in particular from Daniel Rickman who looked after us was excellent. The problem we had with our car was found and put right in the shortest possible time. Thanks to all who helped with this.

I travelled from Bath to purchase a used car from Marshall BMW Bournemouth and found the whole experience excellent. They had the used car that I was looking for, spent quite some time with me working out the right deal. The sales staff were great, and all the staff were courteous, helpful and professional. I would definately recommend them.

AVOID MARSHALL BMW BOURNEMOUTH AT ALL COSTS, FIRST AND LAST TIME I WILL BE DEALING WITH THEM. MY BMW HAS BEEN SAT HERE SINCE 1ST JULY 2019 WHEN IT WENT IN FOR SOME FREE RECALLS. TRIED TO RIP ME OFF, ONGOING DISPUTE, NOBODY GIVES A DAMN, EVEN THEIR HEAD OFFICE ARE A WASTE OF SPACE, GONE TO BMW HEAD OFFICE DIRECT NOW.

Bought a BMW Z4 m40i. Cavin was excellent sent a video of the car followed up and did everything he said he would. Had the car delivered 200 miles away and Gary who delivered it was also excellent From start to finish I can’t fault my experience in anyway well done to Cavin, Gary and Marshall’s BMW Bournemouth.