I would not award this garage any stars though had to award one on google Reviews to get the post on the review. Extremely disappointed with the owners of this garage. Firstly when I telephoned to mention the faults with the car, a Kia Picanto, that was bought with my grandson's hard earned money, they accused the garage that I had taken it to because the exhaust was blowing very badly, of telling lies. They further went on to say 'they're having your eyes out' when I explained what it was going to cost to rectify all the problems with the car. They made no attempt to respond to two registered letters I sent them outlining the problems, on the guidance of Trading Standards. They have completely ignored any request for compensation/refund/part cost of repairs or to at least accept some responsibility and bring the car to a roadworthy standard. We were aware of a minor leak in the exhaust OFF brake pipe corroded Nearside drive shaft joint deterioration What we weren't told about was R brake pads and discs 90% worn NSF strut top mount excess play OSF wheel bearing failed and noisy Exhaust has holes along it's length blowing front and rear NSF outer CV boot split, leaking grease OSR sill holes corroding, jack points severely corroded Both front ABS rings on joints corroded to excess We did point out that the car had only been driven by a previous owner for 945 miles from passing its test in September 2023, until February 2024 when my grandson purchased it. That amount of wear couldn't have possibly occurred in that short time. I would question whoever carried out the MOT. Suffice to say and I'm sure it's of no concern to Shotton Car Exchange, that we would never purchase from them again. Extremely rude and uncooperative.

The men who work there are so helpful and friendly. Best place for a second hand car. I got an amazing deal and really trustworthy men. Not many places like this left.

recently purchased a cheap runner around just over month ago waited to review all seems good and well worth price decent staff too

Seemed helpful and friendly to begin with. First time buyer and bought a cheap car from them which was clean and looked well however had a series of problems shortly after using (was also not given the correct paperwork). Resolved problems ourselves until they kept happening so went back to the dealer to see if they would be able to help in anyway and the man I spoke to was unnecessarily rude and sarcastic. As I had the car for some time before contacting them I could understand if they would not do anything and I would have been fine with that, however rather than just saying they couldn't help, he just scoffed at me for even asking. I tried to discuss consumer rights with him and he was just argumentative talking over me and using bully tactics. I tried telling him that while we did have the car for some time I had barely put 1000 miles on it which he told me didn't matter and when I tried to tell him it did he again scoffed saying, "oh so you're a professor now?". I am sure they have some good cars but unfortunately they are not the type of people I want to do further business with.

My partners mother purchased a car in September 22. Initial impressions were fair. Drove home and realised the central locking was not working and the car had to be returned. In fairness this was resolved in a few days, but I’ll continue. 6 weeks later whilst my partners mother was driving a 2-year-old to nursery - a wishbone and drive shaft snapped leaving her stranded and frightened on a dual carriageway. A Miracle no one crashed into the stationary car! The Car was recovered by the police and dropped at the nearest ‘approved’ garage. Recovery / repair / labour £400. The mechanic commented on the dangerous condition of the removed parts. I Visited 3 additional garages for feedback on the snapped wishbone. All of whom said the condition was an absolute disgrace! One station kindly put the car on their ramps and inspected the second wishbone. Large rust holes and ‘severe’ corrosion across the length of the part and joints. (Wish I could post photos). Emailed / WhatsApp the photo’s to Shotton Garage. No response when messages were read. No answer to x2 initial calls. Had the second wishbone replaced for peace of mind. Extra £100. The garage also confirmed additional oil leaks which required immediate attention. Eventually got through to Shotton Part Exchange Centre and tried to discuss a reasonable resolution. I was told the car was inspected prior to sale and any rust holes or corrosion occurred in the time we had the car (6 weeks & 650 miles). I was threatened, invited to the garage to be knocked out, told I was a keyboard warrior and the owners – don’t give a sh*t about reviews or reputation. I was then told I could return the car for a refund; however, we would be £500 down in recovery and repair costs. Shotton would re-sell the car for the same price; now advertised with new wishbones and drive shaft! I asked for help with the cost of the repairs, and this was promptly and aggressively refused, The owner confirmed a thorough inspection is carried out on all cars prior to sale. Take pride in keeping their customers happy? How were the obvious defects not picked up? Central locking also missed on their pre-sale checks? Now I appreciate it’s an old, used car but this is not just bad luck. This is gross negligence. No morals exist on this forecourt. Please avoid!

Always buy cars from Shotton part exchange , group of lovely people

very happy with car a have recently purchased from this car shop was told by couple people from work how also had cars from this place thanks guys

Go to any other garage but here and do not believe the good reviews they cannot be true ! The way my son has been treated after buying his first ever car from here which broke after a few weeks is a joke and the owners do not care once they have your money there is no going back. Wish he had read the reviews before going here utter conmen selling unsafe cars that fall apart within weeks - DO NOT BUY FROM HERE YOU HAVE BEEN WARNED - if something goes wrong they will not accept your rights and do not care

Bought a car off them Saturday morning and by Saturday tea time it was on the back of a recovery truck. Called the garage and they didn’t want to help I am now in the process of dealing with trading standards as they are refusing to take the car back even though consumer law says I can. He has advised that he’s passing this on to his solicitor so we are now in a legal dispute.