8% Reviews
replied to
55% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


34 reviews from our car dealer reviews community
Leave a review for Shotton Part Exchange Centre
Leave a review

34 reviews from our car dealer reviews community

Leave a review for Shotton Part Exchange Centre
Leave a review
"BEWARE!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a used car in good faith,believed the garage however a whole catalogue of issues four weeks later.PDF sensor,new battery,faulty DPF, thermostat, ignition switch fan module and a warranty that wasnt worth the paper its written on. .not good at all.negative attitude from garage and now refusing to accept calls or letters.now registered with the small claims court and trading standards. the car now has a faulty power steering pump. total spent on repairs £1000 and numerous days off the road.i cant afford to sell the car and cant afford to keep it.........be very aware.......

Get Car Leasing

Reviewer has confirmed their email address

+65 Found this review helpful
"Fantastic service great friendly chaps"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased my car from this garage great service from both chaps who own the garage family owned friendly staff who carnt do enough to help people out thanks well recommend you,s

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"FANTASTIC COMPANY "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a Saab 93 from these guys travelled from Gloucester and was more then happy with the car especially the way they presenting the cars I.e valeting and full mot thanks guys more then happy with my purchase

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Renault scenic 2/7/2020 2 weeks later won't start, contact them 2 be told my responsibility to get car to them for them to fix but they delivered it 2 me now been totally dicks started kicking off when they thought I had someone looking at the car?? Must have something to hide??? I now what a full refund and is in c.a.b and trading standards hands. Don't be fooled by them nice to you until something goes wrong then don't want to help in anyway

Get Car Leasing

Reviewer has confirmed their email address

+32 Found this review helpful

Len evans from Shotton Part Exchange Centre in response to Avoid

It’s ok we have all the proof we need we offered to get car back to us to repair or refund and even offered you half the recovery cost ave done everything a possibly can by law it’s ok this is now passed to a professional business solicitor who will deal with this matter from now

Rob L in response to Avoid

Exactly! I bought a Vauxhall Corsa D from them on 3rd of July. I feel really lucky we have made it to North of Scotland ALIVE. Upon arriving home the RHS wishbone totally collapsed because it was COMPLETELY rotten. When I let them know it I was threatened they would take a legal action against me for "slandering their honest family business". Technically I was called a liar. After this I am not going to leave it this way. They are cowboys and must be held to account.

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a lovely little 2011 Nissan micra from shotton part ex centre which is beautiful little car for my Nanna car was well presented and also great price and no pressure left to get on to look at the car with my mechanic a brought along as buying a second hand car can be risky thanks and will bare u in mind for future car buying

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Terrible service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car worth £1400 from Shotton part exchange centre 1st Feb and on 18th March the car was un-drivavable. Rang up to the garage and the man on the phone wiped his hands with the complaint and said it's out of the warranty now nothing to do with me - baring in mind he new this was a first car for a first time driver when bought! The car was a semi-automatic and the gearbox has now completely gone and the car won't start 9/10 all of a sudden. Car was also sold without mention of the auto lock doors not working and was only told once handed the money over and handed the log book. The guy told us to put it into the garage as we have cover baring in mind this is for £250 and that wouldn't cover any of the issues i am having. Overall was helpful at the start of the sale - for obvious reasons - but when i rang up to complain (as i was 2 weeks out of warranty) he said it was nothing to do with him. AVOID AVOID AVOID TERRIBLE SERVICE OVERALL you will be sold a bad car!!!

Get Car Leasing

Reviewer has confirmed their email address

+24 Found this review helpful
"**AVOID**AVOID**"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’d have left 0 stars if possible. I bought a car from Shotton Part Exchange Centre and after 2 days it developed a fault. The engine management light came on and went into limp mode with the dash lit up like a Christmas tree. I was told by the Walter Mitty salesman that it was my fault the engine management light had came on. I asked if I could bring the car back up and for his mechanic to have a look over and he refused point blank. I asked if I could part ex it and possible lose some money on the one I was returning and he put the phone down. When I rang back he blamed it on poor signal and done it again when asked for a refund. Stay well clear, I wasn’t expecting a Range Rover when I paid a £1000 for a car, but I expected one that worked.

"Quality and class "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It says it all very professional and well approachable the 2 lens are true and honest to there word if they say the car is rite for you ,, you can trust in them regarding that, very sensible and very helpful having bought another car off them for a family member the service was mint good price also I have a little motto that is IV TRIED THEM ALL AND THE REST BUT SHOTTON PART EXCHANGE IS TRULY THE BEST ( T MAC )

Get Car Leasing

Reviewer has confirmed their email address

+4 Found this review helpful
"a happy man"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got a Suzuki For £800 thinking it would be car I would have for a year or two .had a friend who put it onto a ramp to check It over . It was like brand new. Very happy with Shotton Part Exchange Centre.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Alan Recently purchased a Qashqai 1.6"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buying a second hand car can be daunting at the best of time, however Shotton Part Exchange Centre know what they are talking about. My car was explained as in great condition and believe me it was. Full MOT and no advisories. Genuine guys and very knowledgeable. Great customer service by professionals. I would highly recommend this garage if you’re after a good deal. They even went that extra yard and replaced a squeaky fan belt free of charge. In summary if these guys say it’s a great car then believe them. Included was a 3 month warranty to boot. Giving me piece of mind just in case, but having driven the car away I knew straight away it was mint condition for it's year and felt like a new car after their full free valet service. Well done guys and good luck for the future. Best Regards Alan

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Shotton Part Exchange Centre is an Independent dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
34 reviews3.1 out of 5 stars — Rated Average
Excellent
17
Very Good
1
Average
0
Poor
3
Terrible
13

Add Review

  • Submit new information

  • Contact Information

    Address

    Shotton Part Exchange Centre
    Thornley Station Industrial Estate Shotton Colliery
    Durham
    County Durham
    DH6 2QA

    Get in touch

    07771 686932
    http://www.shottonpartexcentre.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    55%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Shotton Part Exchange Centre

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more