My partners mother purchased a car in September 22. Initial impressions were fair for the age of the car. Drove home and realised the central locking was faulty and the car had to be returned. In fairness this was resolved in a few days, but I’ll continue. 6 weeks later whilst my partners mother was driving a 2-year-old to nursery - a wishbone and drive shaft snapped whilst travelling at 50+ mph - leaving her stranded on a dual carriageway. A miracle no one crashed into the stationary car! The Car was recovered by the police and dropped at the nearest ‘approved’ garage. Recovery / repair / labour £400. The mechanic commented on the dangerous condition of the removed parts. I visited 3 additional garages for feedback on the snapped wishbone. All of whom said the condition was an absolute disgrace! One station kindly put the car on their ramps and inspected the second wishbone. Large rust holes and ‘severe’ corrosion across the length of the part and joints. I Emailed / WhatsApp the photo’s to Shotton Garage. No response when messages had been read. No answer to x2 initial calls. Had the second wishbone replaced for peace of mind. Extra £100. The garage also confirmed various oil leaks which required immediate attention. Eventually got through to Shotton Part Exchange Centre and tried to discuss a reasonable resolution. I was told the car was inspected prior to sale and any rust holes or corrosion occurred in the time we had the car (6 weeks & 650 miles). I was threatened over the phone and the owners told me – "they don’t care about web reviews or there reputation". I was then told I could return the car for a refund; however, i would be £500 down in recovery and repair costs. No doubt - Shotton would re-sell the car for the same price; now advertised with new wishbones and drive shaft! I asked for help towards the cost of the repairs - and this was promptly and aggressively refused. The owner confirmed a thorough inspection is carried out on all cars prior to sale. Take pride in keeping their customers happy? How were the obvious defects not picked up? Central locking also missed on their pre-sale checks? Now I appreciate it’s an old, used car but this is not just bad luck. This is gross negligence. No morals exist on this forecourt. Please avoid!

very happy with car a have recently purchased from this car shop was told by couple people from work how also had cars from this place thanks guys

Bought a car off them Saturday morning and by Saturday tea time it was on the back of a recovery truck. Called the garage and they didn’t want to help I am now in the process of dealing with trading standards as they are refusing to take the car back even though consumer law says I can. He has advised that he’s passing this on to his solicitor so we are now in a legal dispute.

bought a used car in good faith,believed the garage however a whole catalogue of issues four weeks later.PDF sensor,new battery,faulty DPF, thermostat, ignition switch fan module and a warranty that wasnt worth the paper its written on. .not good at all.negative attitude from garage and now refusing to accept calls or letters.now registered with the small claims court and trading standards. the car now has a faulty power steering pump. total spent on repairs £1000 and numerous days off the road.i cant afford to sell the car and cant afford to keep it.........be very aware.......

Purchased my car from this garage great service from both chaps who own the garage family owned friendly staff who carnt do enough to help people out thanks well recommend you,s

purchased a Saab 93 from these guys travelled from Gloucester and was more then happy with the car especially the way they presenting the cars I.e valeting and full mot thanks guys more then happy with my purchase

bought a lovely little 2011 Nissan micra from shotton part ex centre which is beautiful little car for my Nanna car was well presented and also great price and no pressure left to get on to look at the car with my mechanic a brought along as buying a second hand car can be risky thanks and will bare u in mind for future car buying

I bought a car worth £1400 from Shotton part exchange centre 1st Feb and on 18th March the car was un-drivavable. Rang up to the garage and the man on the phone wiped his hands with the complaint and said it's out of the warranty now nothing to do with me - baring in mind he new this was a first car for a first time driver when bought! The car was a semi-automatic and the gearbox has now completely gone and the car won't start 9/10 all of a sudden. Car was also sold without mention of the auto lock doors not working and was only told once handed the money over and handed the log book. The guy told us to put it into the garage as we have cover baring in mind this is for £250 and that wouldn't cover any of the issues i am having. Overall was helpful at the start of the sale - for obvious reasons - but when i rang up to complain (as i was 2 weeks out of warranty) he said it was nothing to do with him. AVOID AVOID AVOID TERRIBLE SERVICE OVERALL you will be sold a bad car!!!