21% Reviews
replied to
47% Recommend
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38 reviews from our car dealer reviews community
Leave a review for Shotton Part Exchange Centre
Leave a review

38 reviews from our car dealer reviews community

Leave a review for Shotton Part Exchange Centre
Leave a review
"Terrible service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car worth £1400 from Shotton part exchange centre 1st Feb and on 18th March the car was un-drivavable. Rang up to the garage and the man on the phone wiped his hands with the complaint and said it's out of the warranty now nothing to do with me - baring in mind he new this was a first car for a first time driver when bought! The car was a semi-automatic and the gearbox has now completely gone and the car won't start 9/10 all of a sudden. Car was also sold without mention of the auto lock doors not working and was only told once handed the money over and handed the log book. The guy told us to put it into the garage as we have cover baring in mind this is for £250 and that wouldn't cover any of the issues i am having. Overall was helpful at the start of the sale - for obvious reasons - but when i rang up to complain (as i was 2 weeks out of warranty) he said it was nothing to do with him. AVOID AVOID AVOID TERRIBLE SERVICE OVERALL you will be sold a bad car!!!

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+35 Found this review helpful
"**AVOID**AVOID**"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’d have left 0 stars if possible. I bought a car from Shotton Part Exchange Centre and after 2 days it developed a fault. The engine management light came on and went into limp mode with the dash lit up like a Christmas tree. I was told by the Walter Mitty salesman that it was my fault the engine management light had came on. I asked if I could bring the car back up and for his mechanic to have a look over and he refused point blank. I asked if I could part ex it and possible lose some money on the one I was returning and he put the phone down. When I rang back he blamed it on poor signal and done it again when asked for a refund. Stay well clear, I wasn’t expecting a Range Rover when I paid a £1000 for a car, but I expected one that worked.

"Quality and class "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It says it all very professional and well approachable the 2 lens are true and honest to there word if they say the car is rite for you ,, you can trust in them regarding that, very sensible and very helpful having bought another car off them for a family member the service was mint good price also I have a little motto that is IV TRIED THEM ALL AND THE REST BUT SHOTTON PART EXCHANGE IS TRULY THE BEST ( T MAC )

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+4 Found this review helpful
"a happy man"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got a Suzuki For £800 thinking it would be car I would have for a year or two .had a friend who put it onto a ramp to check It over . It was like brand new. Very happy with Shotton Part Exchange Centre.

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"Alan Recently purchased a Qashqai 1.6"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buying a second hand car can be daunting at the best of time, however Shotton Part Exchange Centre know what they are talking about. My car was explained as in great condition and believe me it was. Full MOT and no advisories. Genuine guys and very knowledgeable. Great customer service by professionals. I would highly recommend this garage if you’re after a good deal. They even went that extra yard and replaced a squeaky fan belt free of charge. In summary if these guys say it’s a great car then believe them. Included was a 3 month warranty to boot. Giving me piece of mind just in case, but having driven the car away I knew straight away it was mint condition for it's year and felt like a new car after their full free valet service. Well done guys and good luck for the future. Best Regards Alan

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+0 Found this review helpful
"Very helpful good service"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lvly cmax Ford Focus from Shotton Part Exchange, smashing car drives well, the lad who dealt with us was very helpful went out of his way.

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+0 Found this review helpful
"Dealt with this trader numerous times "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All the cars at Shotton Park Exchange Centre were very well presented and value for money, had couple cars from Len and his son.

"Unreliable sales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My granddaughter bought a car from Shotton Part Exchange Centre and after only owning the car for 4 months she has been told that it is structurely unsafe to drive.I will be taking this further as they should not sell unreliable cars.

"I bought a bargain nicest Peugeot 307 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely car what it says on the tin a bargain low mileage Peugeot 307 1 years mot and good runner for under £1000 staff very friendly looking at some of the reviews; buy an old car you take your chances; things go wrong unexpectedly that’s the risk. Enjoyed my ride back to scarborough flew up Sutton bank car feels great.

"Tidy little first car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a c2 for my daughter to learn to drive in, car has 12 months test and was well priced, it did what it said on the tin, would use Shotton Part Exchange again.

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Dealership Information

Shotton Part Exchange Centre is an Independent dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
38 reviews2.8 out of 5 stars — Rated Average
Excellent
16
Very Good
1
Average
0
Poor
2
Terrible
19

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  • Contact Information

    Address

    Shotton Part Exchange Centre
    Thornley Station Industrial Estate Shotton Colliery
    Durham
    County Durham
    DH6 2QA

    Get in touch

    07771 686932
    http://www.shottonpartexcentre.co.uk

    Opening times

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    Dealership Statistics

    47%
    Would recommend this dealer to family and friends
    21%
    Percent of reviews responded to by this dealer

    Additional Information About Shotton Part Exchange Centre

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