I originally went into V12 to purchase a Range Rover Velar, but when I saw a Discovery, I decided to change. The salesman took me through all the details and then went through the finance, only for me to be asked to pay an extra £3,000. We ended up being there for over four hours. We had asked for them to check the finance before going through all the details, so we spent much longer than we had hoped and did not get the Discovery, which I had already set my heart on. The Range Rover I went for in the end has been good, and the people there were lovely, so I would still give it three stars.

4 stars

When I went to buy the Jaguar, I was in and out within 40 minutes. It was a very quick and easy process, which I was pleased with. I would most definitely recommend them to others and would use V12 again in the future.

The Range Rover is for my wife, and she has been enjoying it. We were both very happy with the customer service provided at V12 Sports and Classics in Hinckley.

4

A great car sales room over in Hinckley. Daniel was very knowledgeable about the car and we had a short test drive to make sure everything was in order. The one item to be aware of is staff were really pushing the extended warranty and paint protection upgrades that would have added £2000 to the price of a £9000 car. When we said no to Daniel the manager came in and tried to sell upgrades to us. Also while the sign says "the price you see is the price you pay" there is a mandatory care package / admin fee of £150 for your warranty, valet and a years AA Cover. Which I did not mind given how cheap the car was in the first place. Having reserved the vehicle before hand it took us about 2.5 hours, including the test drive, to get everything sorted and drive home. Be aware there is very little parking at the Hinkley location. You can probably find a spot on one of the near by side streets.

We are really pleased with the vehicle now. However, there were a few initial hiccups that affected the experience, and we feel some improvement is needed. When we went to collect the vehicle, it was parked at the back of the warehouse. It was dusty and had clearly been sitting for a while. The battery was flat, so they charged it and assured us it was fine, and we set off. However, about two hours later on our way home, the car battery went completely flat. We had to call out the AA, but because the AA cover we received with V12 does not start until 24 hours after purchase, we were charged for the callout. To their credit, V12 refunded the cost immediately and were very apologetic. The salesman we dealt with throughout was also very helpful. He answered all our questions and made it a comfortable buying experience. That said, I feel this could have been avoided if V12 had taken the time to check over the car and prepare it before our arrival. I understand they are a very busy dealership, but better time management would make a big difference.

5. Very good service

Quick process, car was valeted and ready for me when I picked it up. there was no messing about it was all very straightforward and I've had no issues so far.

Keen to sell but not so good at after sales . I identified a puncture when test driving car , salesperson said he would sort it out. I purchased the car on the understanding this was resolved only to find a puncture the following morning. Just get a quote and we’ll sort it was the response. Got a quote from kwik fit and screen shot it to share , we can’t see it was response . Sent again and waited 3 hours between responses . After 3 days and 10 emails finally got them to agree to pay for tyre . Got it done , sent it to them and they want the invoice in their name even though I had to pay . Now they will only pay cost less vat so I’m £10 down on pumping my tyre up twice a day plus £20 vat for tyre .