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70 reviews from our car dealer reviews community
Leave a review for Whitley Bay Motors
Leave a review

70 reviews from our car dealer reviews community

Leave a review for Whitley Bay Motors
Leave a review
"gail"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i have bought a volvo c70 from whitley bay motors john was very polite & helpful really good service, i live 3 hrs away . car as described would go here again superb service , not pushy

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"Happy Honda Buyer"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Honda Civic from this dealership. I have had the car for a few months now and so far so good...had no issues at all. The car was very clean and pretty spot on really! Very good price. I would recommend this dealership, everyone was very nice and helpful.

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+5 Found this review helpful
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"Not too bad"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alright service form Whitley Bay can't complain! Wasn't bad at all. The cars are a little bit pricey but you get what you pay for. I would recommend this dealership.

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+3 Found this review helpful
"Mini Cooper Convert"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a convertible and found a moldy bowl in the hole where the roof is stored, I was promised a full service and valet, this wasn't done, the roof is molding. I've had the car 5 weeks and the Engine Management light is on. I am devastated about this as I was promised something completely different to what I got in term of service.

"Ivan"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Free service before delivery did not happen, tyres were on their very last legs, cheap recycled auction cars, and thats putting it nicely. Frankly speaking I would avoid them.

BOB in response to Ivan

How do you no it was not serviced ? petrol or diesel we get this in my garage were people think there service has not been done, it has but if it is a diesel the oil would still stay black looking old,but what adds to the is lately in the last 15 years we only get asked by the customer to do the basic service i.e. OIL AND FILTER on a car which at one time would be every year now they get them done every 20000 miles + just to save money

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"Jeep cherokee"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can't fault Whitley Bay Motors, I was delayed getting down to them and they were patient and understanding and held the car for me with no fuss. They were very helpful during the exchange and when I discovered a fault with the car they honored the warranty and arranged to have it fixed with a Jeep specialist. I'd certainly recommend them.

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+3 Found this review helpful
"Unroadworhy Cars"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Whitley Bay Motors recently. Not a great experience. I was told everything was fine with the car and it wasn't until after the keys were handed over that I found out that there was an advisory on that the front brakes were thin on the MOT. Not a problem I thought, until two days later when when they were grinding metal on metal because the callipers had been seized on. Not only that, there was no mention of any advisory regarding the tyres. I had them inspected and one of them had 1.8mm tread left on it which is the legal minimum thus requiring it would need changing and the side walls were perished on all 4 tyres. One of the tyres was badly distorted which is seriously dangerous to drive because the inside structure of the tyre has been compromised. I shudder to think what would have happened if I had a high speed blow-out with my wife and child in the car with me. I shouldn't expect to have to spend 400 quid within 2 or three days to make sure my car is roadworthy when it is the legal obligation of the dealer to do just that. I always had the attitude that you take the rough with the smooth with second hand car dealers but this was ridiculous.

MOT tester in response to Unroadworhy Cars

Hi you misinform people by stauting the legal limit is 1.8mm it is in fact 1.6mm , also brake pads can only fail a MOT if the are below 1.5mm that is if the tester can measure them, but in the MOT centre i work we come across issue you state people should beware that the MOT is the least a car needs to be for it to be on the road. Hope this helps

Still upset in response to Unroadworhy Cars

Yes I do accept that if they would pass an MOT with the amount of tread which was on them. My issue is that there were no advisories on the new MOT they had carried out regarding the tread depth (which I had asked to see prior to collecting the car) . The big issue here as well is the distorted tyre which was badly damaged inside the side wall weakening the integrity of the tyre and endangering the safety of myself and my family. How can a distorted tyre pass an MOT? And at no point did I suggest that the brakes were illegal. My point is that the brakes were seized on. Surely if a car has had a full service two days before collection then there is no way that the brakes should be seized on? If the brakes hadn't been seized on I would not have had to spend money getting the discs replaced as well. Overall I fell I was deceived and the garage offered me no recompense in light of the problems I had within the first week of having the car.

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"Whitley Bay Motors customer review"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Whitley bay motors were great, just the whole process from beginning to end was seamless and hassle free, the car is doing everything its supposed to do and I am confident even now that I got it for a fair price. Top marks for my review. 5 Stars.

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+3 Found this review helpful
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"poor after sales"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After sales care was none existent, the 1 month warranty is in my opinion not at all fit for a used car, when I've had faults with the car recently they simply don't want to know, they didn't even want to look at it, not happy with Whitley Bay Motors at all.

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"Bevmohsen"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ive had no problems and its been a really quick smooth sale. In the past i have purchased cars and had to keep going back to get one thing or another sorted out but this time with Whitley Bay Motors ive not had to get in touch at all. Ive had a very good car that was exactly as described which is why overall i have given them a very good score and review and have no hesitation in recommending

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+3 Found this review helpful
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Dealership Information

Whitley Bay Motors is an Independent dealership that is based in Washington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
70 reviews3.5 out of 5 stars — Rated Average
Excellent
39
Very Good
4
Average
3
Poor
12
Terrible
12

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  • Contact Information

    Address

    Whitley Bay Motors
    Peel Retail Park Spire Road
    Washington
    Tyne and Wear
    NE37 3ES

    Get in touch

    0191 4153540
    http://www.whitleybaymotors.co.uk

    Opening times

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    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Whitley Bay Motors

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