Colin B, September 2015
"Unroadworhy Cars"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a car from Whitley Bay Motors recently. Not a great experience. I was told everything was fine with the car and it wasn't until after the keys were handed over that I found out that there was an advisory on that the front brakes were thin on the MOT. Not a problem I thought, until two days later when when they were grinding metal on metal because the callipers had been seized on. Not only that, there was no mention of any advisory regarding the tyres. I had them inspected and one of them had 1.8mm tread left on it which is the legal minimum thus requiring it would need changing and the side walls were perished on all 4 tyres. One of the tyres was badly distorted which is seriously dangerous to drive because the inside structure of the tyre has been compromised. I shudder to think what would have happened if I had a high speed blow-out with my wife and child in the car with me. I shouldn't expect to have to spend 400 quid within 2 or three days to make sure my car is roadworthy when it is the legal obligation of the dealer to do just that. I always had the attitude that you take the rough with the smooth with second hand car dealers but this was ridiculous.
+5 Found this review helpful
MOT tester in response to Unroadworhy Cars
Hi you misinform people by stauting the legal limit is 1.8mm it is in fact 1.6mm , also brake pads can only fail a MOT if the are below 1.5mm that is if the tester can measure them, but in the MOT centre i work we come across issue you state people should beware that the MOT is the least a car needs to be for it to be on the road.
Hope this helps
Still upset in response to Unroadworhy Cars
Yes I do accept that if they would pass an MOT with the amount of tread which was on them. My issue is that there were no advisories on the new MOT they had carried out regarding the tread depth (which I had asked to see prior to collecting the car) . The big issue here as well is the distorted tyre which was badly damaged inside the side wall weakening the integrity of the tyre and endangering the safety of myself and my family. How can a distorted tyre pass an MOT? And at no point did I suggest that the brakes were illegal. My point is that the brakes were seized on. Surely if a car has had a full service two days before collection then there is no way that the brakes should be seized on? If the brakes hadn't been seized on I would not have had to spend money getting the discs replaced as well. Overall I fell I was deceived and the garage offered me no recompense in light of the problems I had within the first week of having the car.
Thomas T, July 2015
"Whitley Bay Motors customer review"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Whitley bay motors were great, just the whole process from beginning to end was seamless and hassle free, the car is doing everything its supposed to do and I am confident even now that I got it for a fair price. Top marks for my review. 5 Stars.
+3 Found this review helpful
Colin L, July 2015
"poor after sales"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After sales care was none existent, the 1 month warranty is in my opinion not at all fit for a used car, when I've had faults with the car recently they simply don't want to know, they didn't even want to look at it, not happy with Whitley Bay Motors at all.
+3 Found this review helpful
Beverley G, April 2014
"Bevmohsen"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Ive had no problems and its been a really quick smooth sale. In the past i have purchased cars and had to keep going back to get one thing or another sorted out but this time with Whitley Bay Motors ive not had to get in touch at all. Ive had a very good car that was exactly as described which is why overall i have given them a very good score and review and have no hesitation in recommending
+3 Found this review helpful
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