39% Reviews
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47% Recommend
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23 reviews from our car dealer reviews community
Leave a review for Botley Car Centre
Leave a review

23 reviews from our car dealer reviews community

Leave a review for Botley Car Centre
Leave a review
"Shocking Dealership "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Avoid been a nightmare vehicle keeps braking down. Trading standards involved slow repairs boodgy repairs you name it. Nice as pie until he gets your money and hes useless

"I cannot recommend this dealership."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from the Botley Car Centre and subsequently had to take them to court to recoup monies spent to make the vehicle road legal. This matter could have been resolved in a much more customer oriented and friendly fashion, which would have resulted in a totally different review. I certainly wouldn’t have the confidence to buy a car from them again given my experience.

"Very bad experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I buy a car from him, the car value is 11000 and he sell me with sensor park no working and the door sensor show me every time that its open! I went back with the car for repair and he put me a sensor that doesn’t work and at the door put glue to fix. When i show him he said that i want to put me new spares and the care is second?? Its not acceptable to do this like a dealer and to sell the car with problems and no service history! Be very careful from where you buy ! Now i need to pay the finance for a care that value 11000 and the car have problems!

"I HAD A GREAT EXPERIENCE!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you to Rob and Ian for a great experinace again. I have returned for my third car purchase with Botley Car Centre and can not recommend them enough! The aftercare service is great too! Thanks guys

"Worst experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well even 1 star is 1 too many for Botley Car Centre. I purchased a vehicle in August which unfortunately had mechanical issues within a month. I requested a refund which is my statutory right which they have denied. They tried to make me believe I had no warranty and no rights when I bought the car so that I wouldn’t bring it back (I’m sure they must have known the engine was about to have a significant fault). Currently I have issued them with court proceeedings but they are also ignoring these. This has been extremely stressful and upsetting they cannot even respond to a county court judgement to reimburse me for the money. Please stay well away from Botley Car Centre!

Cb in response to Worst experience

Just thought I'd give you some advice. Had the same problem as you and due to my ignorance of the judicial process ( much to the glee of their solicitor) I ended up with nothing. Make sure you send copies of all evidence, repair quotes, garage repairs to ensure you get somewhere. Rob also left it to the last minute before court to answer my emails. He was good enough to take 4k of my pension but has no conscience.

"Above and beyond."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start with Botley Car Centre, what was ment to be a swop on cars turned ugly when my car started to flash a light on the dash. Instead of turning there's backs they have done everything possible to keep me on the road.

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"Many Thanks to the team! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After being Recommended by a family member I Felt extremely welcome from all the team at Botley Car Centre. Very happy with my purchase and will most definitely be visiting again.

"A lovely Family run business! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What nice people to deal with. Th team made us feel very welcome from the start, no pushy salesmanship, honest and fair with the price. Would highly recommend Botley Car Centre and will be buying again from them soon! Thank you guys!

"HAPPY WITH THE LEVEL OF SERVICE "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Botley Car Centre, I found them very professional and honest. Had a problem a couple of months after buying but was sorted at their cost. Will definitely be back for my next car! James.

"A bad experience unfortunately 2/5"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PLEASE NOTE: This is personal experience of Botley Car Centre. I am not accusing anyone of cheating or lying. I bought this car exactly a year ago, to the day if I remember correctly (7/5/18). I wanted to give it enough time to leave a review and a year I think it appropriate. Everything seemed great. MOT completely clean. 1 owner. Small local service done. Everything checked and cleared. I was told that any problems and bring the car back, we will repair it and lend you a car. We this was great and a selling point for me. 2 days later the weather changed and we had a massive heat wave and so I found out that the Aircon does not work. I have to return the car; it will stay there until they can get it fixed. No promise of when but, was told they use a mobile repairperson and he comes whenever they arrange it. It took a month to be done. In addition, I had to keep driving the car in the blistering heat with my toddler suffering in the back as no lend car was available and then was eventually fixed in my driveway. The guy is mobile and yet it took a month to arrange. I was promised a lend car and even though the whole yard is over flowing with cars, nothing was available. Things that happened in the following months. They seemed to come and go The back brake light stays on. After the car is turned off and I walked away the brake light is still on. The alarm started going off by itself for no reason while car was parked (windows closed). The windows after winding itself up it seems the window motor keeps running even tho the window is closed and only stops after the key is pulled out. Window don’t work when more than 1 is opened… I reported this and was told to bring it in. When I tried booking a date I was told there is no lend car and I will have to go without transport… this is not an option for me. Therefore, we agreed that I would keep using the car until a date is set. Eventually I tried again about the issues and was told that the warrantee does not cover these items… My turbo started cutting out when putting my foot down to join lanes on the motor way. Obviously, you have to speed up the join the traffic and the car was cutting out, going into limp mode. I could not drive on the motorway because of this and it happened on the way to the airport. I figured out that after the key is turned off and on again the issue resolved itself until I had to put my foot down again. I phoned them from the airport to report the problem. They said to bring it back and not to drive it… it will void the warrantee… I’m at the airport with a car full of family… I drove it back. We arranged for them to take the car in and again, no car was available. I had to rent a car to leave this there and at the end got told, it is a boost pipe an, it is not covered either. So far, only the aircon was dealt with in the first month… everything else was made my own problem MOT that came with the car was completely clean. I took it in 7 month later, and what a surprise. Loads of rust reports. Issues with ball joints. Emissions failure. I cannot believe that so much goes wrong, in 7 months… it ridiculous. I felt cheated like this MOT given with the car was fabricated by someone that they know who runs a MOT service centre… A few weeks ago the fan stopped working. I now have to deal with that as well. I am very disappointed. I paid £4500 for this car and looking at all this it sure was not worth it. The lend car was a gimmick from my experience and I wish I went somewhere else.

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Dealership Information

Botley Car Centre is a Southampton based family run used car dealership. They have some of the most popular car makes and models that are available on the market including Seat, Toyota and Volkswagen. As well as this great amount of choice they also have warranty, finance, and MOT facilities on site. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
23 reviews3.1 out of 5 stars — Rated Average
Excellent
11
Very Good
0
Average
2
Poor
2
Terrible
8

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Contact Information

Address

Botley Car Centre
Broad Oak
Southampton
Hampshire
SO30 2EU

Get in touch

01489 788448
http://www.botleycarcentre.co.uk

Opening times

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Dealership Statistics

47%
Would recommend this dealer to family and friends
39%
Percent of reviews responded to by this dealer

Additional Information About Botley Car Centre

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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