47% Reviews
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52% Recommend
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19 reviews from our car dealer reviews community
Leave a review for Botley Car Centre
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19 reviews from our car dealer reviews community

Leave a review for Botley Car Centre
Leave a review
"Worst experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well even 1 star is 1 too many for Botley Car Centre. I purchased a vehicle in August which unfortunately had mechanical issues within a month. I requested a refund which is my statutory right which they have denied. They tried to make me believe I had no warranty and no rights when I bought the car so that I wouldn’t bring it back (I’m sure they must have known the engine was about to have a significant fault). Currently I have issued them with court proceeedings but they are also ignoring these. This has been extremely stressful and upsetting they cannot even respond to a county court judgement to reimburse me for the money. Please stay well away from Botley Car Centre!

"Above and beyond."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start with Botley Car Centre, what was ment to be a swop on cars turned ugly when my car started to flash a light on the dash. Instead of turning there's backs they have done everything possible to keep me on the road.

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"Many Thanks to the team! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After being Recommended by a family member I Felt extremely welcome from all the team at Botley Car Centre. Very happy with my purchase and will most definitely be visiting again.

"A lovely Family run business! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What nice people to deal with. Th team made us feel very welcome from the start, no pushy salesmanship, honest and fair with the price. Would highly recommend Botley Car Centre and will be buying again from them soon! Thank you guys!

"HAPPY WITH THE LEVEL OF SERVICE "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Botley Car Centre, I found them very professional and honest. Had a problem a couple of months after buying but was sorted at their cost. Will definitely be back for my next car! James.

"A bad experience unfortunately 2/5"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PLEASE NOTE: This is personal experience of Botley Car Centre. I am not accusing anyone of cheating or lying. I bought this car exactly a year ago, to the day if I remember correctly (7/5/18). I wanted to give it enough time to leave a review and a year I think it appropriate. Everything seemed great. MOT completely clean. 1 owner. Small local service done. Everything checked and cleared. I was told that any problems and bring the car back, we will repair it and lend you a car. We this was great and a selling point for me. 2 days later the weather changed and we had a massive heat wave and so I found out that the Aircon does not work. I have to return the car; it will stay there until they can get it fixed. No promise of when but, was told they use a mobile repairperson and he comes whenever they arrange it. It took a month to be done. In addition, I had to keep driving the car in the blistering heat with my toddler suffering in the back as no lend car was available and then was eventually fixed in my driveway. The guy is mobile and yet it took a month to arrange. I was promised a lend car and even though the whole yard is over flowing with cars, nothing was available. Things that happened in the following months. They seemed to come and go The back brake light stays on. After the car is turned off and I walked away the brake light is still on. The alarm started going off by itself for no reason while car was parked (windows closed). The windows after winding itself up it seems the window motor keeps running even tho the window is closed and only stops after the key is pulled out. Window don’t work when more than 1 is opened… I reported this and was told to bring it in. When I tried booking a date I was told there is no lend car and I will have to go without transport… this is not an option for me. Therefore, we agreed that I would keep using the car until a date is set. Eventually I tried again about the issues and was told that the warrantee does not cover these items… My turbo started cutting out when putting my foot down to join lanes on the motor way. Obviously, you have to speed up the join the traffic and the car was cutting out, going into limp mode. I could not drive on the motorway because of this and it happened on the way to the airport. I figured out that after the key is turned off and on again the issue resolved itself until I had to put my foot down again. I phoned them from the airport to report the problem. They said to bring it back and not to drive it… it will void the warrantee… I’m at the airport with a car full of family… I drove it back. We arranged for them to take the car in and again, no car was available. I had to rent a car to leave this there and at the end got told, it is a boost pipe an, it is not covered either. So far, only the aircon was dealt with in the first month… everything else was made my own problem MOT that came with the car was completely clean. I took it in 7 month later, and what a surprise. Loads of rust reports. Issues with ball joints. Emissions failure. I cannot believe that so much goes wrong, in 7 months… it ridiculous. I felt cheated like this MOT given with the car was fabricated by someone that they know who runs a MOT service centre… A few weeks ago the fan stopped working. I now have to deal with that as well. I am very disappointed. I paid £4500 for this car and looking at all this it sure was not worth it. The lend car was a gimmick from my experience and I wish I went somewhere else.

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+1 Found this review helpful
"Excellent service throughout. "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter bought her first car Peugeot 206 from BOTLEY car Centre 10 years ago and it's been a good runner ever since. When she bought it the heating fan was making an horrendous noise. BCC had the car back , stripped out the dash - sorted the problem out. That's a big job. - I am semi retired now - before Christmas I wanted a good quality car for a low price, as I don't do much mileage now, I went for a high mileage BMW , Bought a 10-year-old BMW 318i from BCC on an impulse purchase. Had it professionally inspected after I paid for it. Had no idea that BMW 3 series on the N47 power unit has a design fault, namely the timing chain can stretch / break after 65,000 miles. Certainly on its way after 100,000 miles. It sounded like a bag of bolts when starting from cold - Rob said get it back in we will sort that. Although it took a week - I was offered replacement vehicle that I had for a couple of days. It's a massive job engine out -it would be a > £2,000 retail repair price from a BMW franchise. When it was returned smooth as silk, I still found a few niggling problems, leaking oil differential, and a bulb out ( This is an old car ) - was now worried about five months MOT , Rob said will do a years MOT for you - would have done the bulb myself couldn't find it. The differential needed removing 3 new oil seals and replacement oil. Back for another few days, offered replacement vehicle, said no thanks as I didn't need one. Just picked it up with full valet nice & shiny - looking new everything working and one year MOT. If you live locally it's worth supporting BCC. However I do understand if you live tens of miles away with a potential problem - that could prove inconvenient. However if you're patient and reasonable with them they'll be patient with you, - sorting every issue you raise. Of course if you buy a car that is a few years old you probably wouldn't have any issues in the first place. - Very happy can't recommend BCC strongly enough. Thanks Rob and Ian

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+0 Found this review helpful
"excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i bought a car from botley car sales Southampton a few month ago I was very impressed with the very friendly staff and how helpful everyone was. the car had a full years mot put on, we had a few minor problems which I have to say were dealt with straight away and with no hesitation. the service I received from all the staff at Botley car sales was exceptional even the guys that valet the cars were great . thank you all for making the buying of the car pleasurable. jillian

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"Not great experience"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drove one hour, after calling by phone and making appointment at Botley Car Centre. On arrival, the car we were to test drive was blocked in! And they had no keys for the car blocking it in. Suggested I leave deposit on car, then could take it for an hour or so, when car was free! Wasted time and money.

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"Excellent throughout."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had 5 car/SUV vehicles from Botley Cars over a period of many years, no major problems what so ever , any thing I not been happy with has been sorted out with out delay or excuses. Always been an excellent, straight , dealership.

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+1 Found this review helpful

Robert Sanders from Botley Car Centre in response to Excellent throughout.

Hi Derek, It has been a pleasure dealing with you and your family for many years, we appreciate your business and welcome you back any time even if it's for a coffee! Rob

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Dealership Information

Botley Car Centre is a Southampton based family run used car dealership. They have some of the most popular car makes and models that are available on the market including Seat, Toyota and Volkswagen. As well as this great amount of choice they also have warranty, finance, and MOT facilities on site. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews3.3 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
2
Poor
2
Terrible
5

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Contact Information

Address

Botley Car Centre
Broad Oak
Southampton
Hampshire
SO30 2EU

Get in touch

01489 788448
http://www.botleycarcentre.co.uk

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Dealership Statistics

52%
Would recommend this dealer to family and friends
47%
Percent of reviews responded to by this dealer

Additional Information About Botley Car Centre

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