Botley Car Centre reviews, Southampton
25% Reviews
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25% Recommend
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4 reviews from our car dealer reviews community
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4 reviews from our car dealer reviews community

Leave a review for Botley Car Centre
Click on the stars to start your review
"A beautiful car and excellent service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a late model Mercedes E Class. I am delighted with the car which looks and drives like a new car. I found the sales staff ( I dealt with Ian Ware ) a pleasure to deal with. Items we agreed as part of the sale ( PDI, new MOT although the existing one still had 6 months to run and an oil change service ) were done as promised. I have done several hundred miles in the car and am pleased to say that I am experiencing buyer smugness and certainly not buyer's remorse. This is the first car I have bought from Botley Car Sales although my elder daughter has bought a car from them in the past and was also very satisfied. I would buy again from Botley Car Sales and based on my family's experience would recommend them to others.

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"gary goodman"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please dont buy anything from Botley Car Centre. Believe me! The experience will be at best traumatic. From my experience the cars are at best mediocre and after care is dire. If you do decide to buy a car from them god forbid. Then try to get any after sales service.

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+1 Found this review helpful

Robert Sanders from Botley Car Centre in response to gary goodman

Hi Gary, we are very sad to read your review and apologise for the bad experience you have had with us. It's very rare for us to receive a bad feedback score and is something that we take very seriously, especially when it's to do with our aftercare. We would appreciate it if you could contact us one day to discuss where we went wrong, so we can improve our service. Many Thanks Rob

"Disappointed with Botley Car Centre"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleasant people but problems identified with the car before purchase and promised to be fixed turned out to be patched over rather than fixed in the way I expected. Get full details of proposed fixes in writing or get caught out. Also before you visit, insist on getting the Document reference number from V5C registration certificate so you can check the MOT history on https://www.gov.uk/check-mot-history-vehicle I wont be using them again

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"William Campbell II"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

in may 2013, I bought a diesel 2.0l jaguar from Botley garage, it was the biggest mistake I have ever made, I took out finance of £4995. the problems began from day 1, the heating & air con system was jammed and it stunk of diesel, so I took it straight back,upon returning home since then I have had to replace the following out of my own pocket as the warranty company refused on the grounds of wear & tear... the alternator,the front suspension collapsed, starter motor, water pump leaked, rear suspension mounts and bushes, all four Injectors at a cost of £1,500 off side drive shaft, seat belt stalk to name but a few, all of which they state they cover. I will never use any of the dealerships they are linked to ever again & I advise you to do the same.

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Dealership Information

Botley Car Centre is a Southampton based family run used car dealership. They have some of the most popular car makes and models that are available on the market including Seat, Toyota and Volkswagen. As well as this great amount of choice they also have warranty, finance, and MOT facilities on site. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
4 reviews2.1 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
2

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Contact Information

Address

Botley Car Centre
Broad Oak
Southampton
Hampshire
SO30 2EU

Get in touch

01489 788448
http://www.botleycarcentre.co.uk

Opening times

Sorry, we don't have opening times for this dealership

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Dealership Statistics

25%
Would recommend this dealer to family and friends
25%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
25%
Percent of reviews responded to by this dealer

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Additional Information About Botley Car Centre

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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
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