14% Reviews
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28% Recommend
to friend


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7 reviews from our car dealer reviews community
Leave a review for Botley Car Centre

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7 reviews from our car dealer reviews community

Leave a review for Botley Car Centre
Click on the stars to start your review
"A Great Service provided!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a vehicle from Ian at Botley Car Centre, who was very proffessional from start to finish. They didnt have the car I was looking currently in stock, but offered to find me what I wanted. This took less than 7 days for them to find and I am absolutley delighted with my purchase. They also offered for me to return next year to have an anual service and MOT carried out. Thanks again for your quality service!

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+0 Found this review helpful
"Not great and definitely not recommended"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not recommend anyone to use these people. Similar to previous reviews I have read on this review site. Heaven forbid you come across problems in the 'warranty' period. To cut a long (2.5 month) story short, I had nothing but a battle to get my car fixed under the 6 month warranty. After Rob eventually agreed to repair under warranty after engine failure (having consulted his 'legal team' when I refused to back down when he told me I had cooked the engine and was not covered) he told me to expect it to be fixed in 2 - 3 weeks (from mid November) as it was not easy to find an engine for my car (Golf)....numerous emails passed....and, to be fair, I was able to use a Ford Focus courtesy of Rob (though he failed to notify me that MOT expired 15th January) . Eventually my car was fixed... (25 Jan)...when I emailed Rob asking for a warranty for the engine his response was "Sarah, there is no further warranty with this vehicle you have had enough from us. Rob" A somewhat stressful time....

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+0 Found this review helpful
"Terrible experience"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter bought a BMWX3 in October 2017. nothing but problems. All started well with the issues. Garage supportive. Loan car provided. However, they have had the car on numerous occasions for long periods of time. One loan car they lent her actually collapsed at the front and was resting on the road. My son in law was told it had a new MOT on it because this was the second time they had been loaned it. The headlights were not working properly the first time! My pregnant daughter and granddaughter could have been injured if they had been driving at the time. Rob's comment when I spoke to him about it was 'it was an old car'! They have found a car they would like to part exchange it for but they can't as the garage bought it on finance and this was never cleared. When I said I would have demanded my most back he said they never asked. To begin with they only had some lights come up on the dashboard. I don't think any customer at that point would have thought that reasonable. If you buy a car from them beware of any faults you may find. If they offer a loan car check it is safe!

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+0 Found this review helpful
"A beautiful car and excellent service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a late model Mercedes E Class. I am delighted with the car which looks and drives like a new car. I found the sales staff ( I dealt with Ian Ware ) a pleasure to deal with. Items we agreed as part of the sale ( PDI, new MOT although the existing one still had 6 months to run and an oil change service ) were done as promised. I have done several hundred miles in the car and am pleased to say that I am experiencing buyer smugness and certainly not buyer's remorse. This is the first car I have bought from Botley Car Sales although my elder daughter has bought a car from them in the past and was also very satisfied. I would buy again from Botley Car Sales and based on my family's experience would recommend them to others.

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+1 Found this review helpful
"gary goodman"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please dont buy anything from Botley Car Centre. Believe me! The experience will be at best traumatic. From my experience the cars are at best mediocre and after care is dire. If you do decide to buy a car from them god forbid. Then try to get any after sales service.

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+3 Found this review helpful

Robert Sanders from Botley Car Centre in response to gary goodman

Hi Gary, we are very sad to read your review and apologise for the bad experience you have had with us. It's very rare for us to receive a bad feedback score and is something that we take very seriously, especially when it's to do with our aftercare. We would appreciate it if you could contact us one day to discuss where we went wrong, so we can improve our service. Many Thanks Rob

"Disappointed with Botley Car Centre"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleasant people but problems identified with the car before purchase and promised to be fixed turned out to be patched over rather than fixed in the way I expected. Get full details of proposed fixes in writing or get caught out. Also before you visit, insist on getting the Document reference number from V5C registration certificate so you can check the MOT history on https://www.gov.uk/check-mot-history-vehicle I wont be using them again

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"William Campbell II"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

in may 2013, I bought a diesel 2.0l jaguar from Botley garage, it was the biggest mistake I have ever made, I took out finance of £4995. the problems began from day 1, the heating & air con system was jammed and it stunk of diesel, so I took it straight back,upon returning home since then I have had to replace the following out of my own pocket as the warranty company refused on the grounds of wear & tear... the alternator,the front suspension collapsed, starter motor, water pump leaked, rear suspension mounts and bushes, all four Injectors at a cost of £1,500 off side drive shaft, seat belt stalk to name but a few, all of which they state they cover. I will never use any of the dealerships they are linked to ever again & I advise you to do the same.

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Dealership Information

Botley Car Centre is a Southampton based family run used car dealership. They have some of the most popular car makes and models that are available on the market including Seat, Toyota and Volkswagen. As well as this great amount of choice they also have warranty, finance, and MOT facilities on site. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews2.2 out of 5 stars — Rated Poor
Excellent
2
Very Good
0
Average
0
Poor
1
Terrible
4

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Contact Information

Address

Botley Car Centre
Broad Oak
Southampton
Hampshire
SO30 2EU

Get in touch

01489 788448
http://www.botleycarcentre.co.uk

Opening times

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Dealership Statistics

28%
Would recommend this dealer to family and friends
28%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
14%
Percent of reviews responded to by this dealer

Additional Information About Botley Car Centre

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