My daughter bought her first car Peugeot 206 from BOTLEY car Centre 10 years ago and it's been a good runner ever since. When she bought it the heating fan was making an horrendous noise. BCC had the car back , stripped out the dash - sorted the problem out. That's a big job. - I am semi retired now - before Christmas I wanted a good quality car for a low price, as I don't do much mileage now, I went for a high mileage BMW , Bought a 10-year-old BMW 318i from BCC on an impulse purchase. Had it professionally inspected after I paid for it. Had no idea that BMW 3 series on the N47 power unit has a design fault, namely the timing chain can stretch / break after 65,000 miles. Certainly on its way after 100,000 miles. It sounded like a bag of bolts when starting from cold - Rob said get it back in we will sort that. Although it took a week - I was offered replacement vehicle that I had for a couple of days. It's a massive job engine out -it would be a > £2,000 retail repair price from a BMW franchise. When it was returned smooth as silk, I still found a few niggling problems, leaking oil differential, and a bulb out ( This is an old car ) - was now worried about five months MOT , Rob said will do a years MOT for you - would have done the bulb myself couldn't find it. The differential needed removing 3 new oil seals and replacement oil. Back for another few days, offered replacement vehicle, said no thanks as I didn't need one. Just picked it up with full valet nice & shiny - looking new everything working and one year MOT. If you live locally it's worth supporting BCC. However I do understand if you live tens of miles away with a potential problem - that could prove inconvenient. However if you're patient and reasonable with them they'll be patient with you, - sorting every issue you raise. Of course if you buy a car that is a few years old you probably wouldn't have any issues in the first place. - Very happy can't recommend BCC strongly enough. Thanks Rob and Ian

i bought a car from botley car sales Southampton a few month ago I was very impressed with the very friendly staff and how helpful everyone was. the car had a full years mot put on, we had a few minor problems which I have to say were dealt with straight away and with no hesitation. the service I received from all the staff at Botley car sales was exceptional even the guys that valet the cars were great . thank you all for making the buying of the car pleasurable. jillian

Drove one hour, after calling by phone and making appointment at Botley Car Centre. On arrival, the car we were to test drive was blocked in! And they had no keys for the car blocking it in. Suggested I leave deposit on car, then could take it for an hour or so, when car was free! Wasted time and money.

I have had 5 car/SUV vehicles from Botley Cars over a period of many years, no major problems what so ever , any thing I not been happy with has been sorted out with out delay or excuses. Always been an excellent, straight , dealership.

I have had a tough year with cars. Both mine and my husbands cars had died within the space of 2 months. After getting a hire car, this left me little time to find another car. My husband found the advert for a Ford Focus 2009 plate, coupe. I rang up and asked if it was possible to view and test drive the car, I was informed that the car had alot of interest. Don't blame them it only had 19K on the clock! Anyway, I rushed down there straight away and had a warm greeting from a sales man called Ian. From the start he was great! Explained about the car, then gave me the keys and said "don't rush, drive it as long as you need". Well even before the test drive I was sold. I came back and discussed more things about the car with Ian. He showed me how to work parts of the car (I have never had anything as fancy before). Ian and the other members of staff were so helpful in my process that I put my deposit down almost straight away. Kept in constant contact with me and my husband, which was so reassuring. I felt no pressure with buying my car, compared to other deals I had seen the day before. The whole process from test drive to taking the car home was 3 days. That's including putting a brand new MOT on it for me. And he even offered me a car to borrow with them if my car took longer than expected. As a student nurse that was relief. Admitantly I haven't had the car long enough to pass a judgement on it yet. However, I don't have any doubts that it will! I just want to say thank you for helping me when I was in desperate need. Emma x

Ford Focus 2009 bought for £4k in Dec 2017. CD player did not work informed them of this fact 5 days after I picked car up, it took 2 months to source another one where the Bluetooth then didn't work, couple weeks later finally one was sourced and eureka all working! I also discovered a couple of chunks in tyre wall on drivers side which was replaced by a reconditioned tyre and have since found out by contacting CAB that it should have been replaced like for like. I also found a couple of teething problems reverse light bulb hanging down, 12v sockets not working which I haven't bothered mentioning as appalled at the after care service of just taking too long to return calls & not keeping you informed. Last week I had an "engine malfunction" message appear I rang the car centre & spoke to rob who advised me to check the oil & water knowing full well this would have nothing to do with it...but went ahead and did it anyway... yep nothing wrong with oil or water levels. My car went into a local garage for diagnosis and have been told that it is the glow plugs and that it was down to wear and tear and not covered by any warranty. While I can accept that this is not their fault a goodwill gesture of some sort of payment towards the bill would have been warmly received by myself. I certainly wasn't expecting to pay out on the car 3 months down the line. My last car was a bit of a white elephant and a money pit I'm praying that this is not going to be the same with this one.

Recently purchased a vehicle from Ian at Botley Car Centre, who was very proffessional from start to finish. They didnt have the car I was looking currently in stock, but offered to find me what I wanted. This took less than 7 days for them to find and I am absolutley delighted with my purchase. They also offered for me to return next year to have an anual service and MOT carried out. Thanks again for your quality service!

I would not recommend anyone to use these people. Similar to previous reviews I have read on this review site. Heaven forbid you come across problems in the 'warranty' period. To cut a long (2.5 month) story short, I had nothing but a battle to get my car fixed under the 6 month warranty. After Rob eventually agreed to repair under warranty after engine failure (having consulted his 'legal team' when I refused to back down when he told me I had cooked the engine and was not covered) he told me to expect it to be fixed in 2 - 3 weeks (from mid November) as it was not easy to find an engine for my car (Golf)....numerous emails passed....and, to be fair, I was able to use a Ford Focus courtesy of Rob (though he failed to notify me that MOT expired 15th January) . Eventually my car was fixed... (25 Jan)...when I emailed Rob asking for a warranty for the engine his response was "Sarah, there is no further warranty with this vehicle you have had enough from us. Rob" A somewhat stressful time....

My daughter bought a BMWX3 in October 2017. nothing but problems. All started well with the issues. Garage supportive. Loan car provided. However, they have had the car on numerous occasions for long periods of time. One loan car they lent her actually collapsed at the front and was resting on the road. My son in law was told it had a new MOT on it because this was the second time they had been loaned it. The headlights were not working properly the first time! My pregnant daughter and granddaughter could have been injured if they had been driving at the time. Rob's comment when I spoke to him about it was 'it was an old car'! They have found a car they would like to part exchange it for but they can't as the garage bought it on finance and this was never cleared. When I said I would have demanded my most back he said they never asked. To begin with they only had some lights come up on the dashboard. I don't think any customer at that point would have thought that reasonable. If you buy a car from them beware of any faults you may find. If they offer a loan car check it is safe!

I bought a late model Mercedes E Class. I am delighted with the car which looks and drives like a new car. I found the sales staff ( I dealt with Ian Ware ) a pleasure to deal with. Items we agreed as part of the sale ( PDI, new MOT although the existing one still had 6 months to run and an oil change service ) were done as promised. I have done several hundred miles in the car and am pleased to say that I am experiencing buyer smugness and certainly not buyer's remorse. This is the first car I have bought from Botley Car Sales although my elder daughter has bought a car from them in the past and was also very satisfied. I would buy again from Botley Car Sales and based on my family's experience would recommend them to others.