Robert Sanders from Botley Car Centre in response to Steer well clear!!

We both had a conversation at the handover about you going to the fuel station straight away. You drove it to Portsmouth which is a good half an hour away and approximately 20 miles on an empty tank. You then admitted the van had run out of fuel and that after putting fuel in it - it started again. I said to you that it may have damaged the fuel pump which two separate garages have now confirmed. A warranty company is not going to pay out for something you have damaged yourself by not putting fuel in the vehicle. After feeling very threatened I have now been forced to pay for the repair and I have also offered for you to keep the loan vehicle just to keep the peace. I can not do anymore for you and I would like to think that one day you would agree that you are being completely unreasonable and have treated me and my business unfairly!

Deborah Miles in response to Shocking Dealership

I bought a car from these people. After a number of returns with the same problems recurring, they were unable to repair it. On threat of legal action, they replaced it. The replacement had exactly the same issues, which have got progressively worse. Only emails stating intent to take legal action are answered. Steer clear, people, it's not worth it.

Robert Sanders from Botley Car Centre in response to Shocking Dealership

We spent £5000 repairing this vehicle by replacing an engine with a fully reconditioned one, it is a huge job and takes time. We loaned a vehicle throughout the process. The new reconditioned turbo’s eventually went wrong after we handed the vehicle back so we have now given a full refund. I couldn’t have done any more for this customer. It is not our fault when a problem happens with a vehicle and we do everything we can to get it sorted fairly and promptly.

Robert Sanders from Botley Car Centre in response to I cannot recommend this dealership.

We gave permission for this customer to use a local garage due to them living 5 hours away from our dealership. The customer took it to a specialist rather than a local independent business that would charge more fairly. The vehicle needed an exhaust manifold that I offered to send down in the post costing £180 and we would also pay the labour charge. Instead the customer gave the go ahead to have the entire exhaust replaced at roughly £1400 which was not required and tried sending us the bill. I offered the customer the following options; 1. We send the part down and pay the labour charge if he used an independent garage not an expensive specialist. 2. I collect the vehicle and fix it in- house and deliver it back 3. Full refund of the vehicle I could not have done anymore for this customer.

CHRIS HICKLING in response to I cannot recommend this dealership.

As Buckingham Palace recently stated - recollections may vary. A full refund request was refused, subsequently two thirds of the exhaust had to be replaced due to the the catalytic converter being missing at the manifold and a sub standard item had been replaced beneath the floor. The judge was in full agreement with my case. Need I say more.

Robert Sanders from Botley Car Centre in response to Very bad experience

To start with this particular customer was foreign and didn’t really understand what I was saying which really didn’t help the situation to be honest. Our auto electrician was halfway through diagnosing the issue with the vehicle when the customer turned up and demanded the vehicle back. A few days later I gave the go ahead for him to take it to a local garage for the repair, the customer turned up at 4:30pm on the day it was booked in and the garage close at 5pm. He never showed up again for them. I offered to pay for all parts and labour to have the fault fixed. I think the main issue here was me not being able to communicate with the customer due to him not speaking English unfortunately.

Robert Sanders from Botley Car Centre in response to I HAD A GREAT EXPERIENCE!

Many thanks for your positive review!

Cb in response to Worst experience

Just thought I'd give you some advice. Had the same problem as you and due to my ignorance of the judicial process ( much to the glee of their solicitor) I ended up with nothing. Make sure you send copies of all evidence, repair quotes, garage repairs to ensure you get somewhere. Rob also left it to the last minute before court to answer my emails. He was good enough to take 4k of my pension but has no conscience.