I’ve left a review once already but the business owner threatened to sue me, having read some of the comments here it looks like others have had the same treatment so heres my 2nd brutally honest review. I decided to buy a car from this garage in March as they were a local business to me I’ve known for years and it turned out to be a huge mistake. Sold me a car they had been struggling to sell because it had faults. They told me they managed to diagnose them and they would be fixed before the eventual buyer collected the car, they had a total of 9 weeks over 3 periods to fix them and never did. Lots of discrepancy between what he says and what is evident in reality, no invoices to prove any professional workmanship carried out, they damaged the car whilst I left it with them for the 3rd time to fix it. Admitted that it looked to be damaged by them and later said it was my fault for leaving the car in their care. Very shady way of dealing with customers, Others I’ve spoken to in the industry say they’ve had trouble dealing with this business in the past and a law firm I spoke with told me they’ve had dealings with this business before.

***AVOID*** I brought a vehicle from Botley Car Centre that was not fit for purpose. I was told by Rob Saunders that I had a warranty on the vehicle and to bring it back if I had any problems. Within 1 week there was a knocking noise. The noise was so loud that three separate mechanic friends identified the issue as the DUAL MASS FLY WHEEL, for those not mechanics this is a MAJOR fault. I contacted Saunders who drove my vehicle for a couple of days and said there was no issues??? Saunders clearly does not know about cars as he said the DMF was not a MAJOR fault and not covered by the warranty. He clearly lied about the warranty cover. I would not trust him and strongly suggest shopping at reputable dealers. Also his customer service is atrocious as he never answers his phone and appears to avoid confrontation. Lesson learned by me and £1000 out of pocket due to repairs needed. Please don’t suffer the same fate.

I am a 69 year old pensioner who was using the Botley cycleway and tried to pass this dealership while riding my bike but it was blocked with parked cars on the pavement (customers) and a large vehicle on the forecourt protruding out into the pavement/cycleway.. I got through the gap between all the vehicles with great difficulty and someone came up and assaulted me! Tried to push me off my mountain bike. I was only a passerby who lives on the same road as Botley Cars. I am not sure what actual involvement with these people would be if there were problems with any vehicle you purchased? Whoever the individual was they seemed completely out of control, and I was lucky not to end up in the traffic on the main road. I will add the word "allegedly" but you all know why I put that in this review. I have never and will never purchase a car from these people. If someone there can attack a pensioner in broad daylight I would not feel comfortable doing business with such a person.

Avoid this garage at all costs. Recently purchased a 16 plate Ford transit from this garage. After travelling 10 miles home going indoors to see my gf and returning back to the van and trying to start the engine it wouldn’t restart! Could not believe it at first and took robs words for it when I contacted him and he said these things happen I will get it fixed for you. He gave me a loan van and then said he would fix the problems if he could find any. Two days later rob said they’re were no faults with the van and it was ready for collection. I collected the van that night and wishing 5 minutes off driving they're was warning lights on the dash Service now Oil change required Water defected in fuel. I Managed to drive home again and contacted him about the problems to which he said they would have another look on Monday. I then went back to the van and it wouldn’t restart. They then collected the van on Monday and took them until Thursday after they claimed an electrician had found a fault and the fuel pump needed changing and that it was my fault because I had ran it out of fuel and the warranty doesn’t cover it. When I confronted rob about this on the phone as I had become annoyed and frustrated after spending £16000 on a van that I have owned for 10 days and driven for one hour and been accused of breaking it and making the garage pay for it. He then refused to pay the £900 parts and labour costs as it’s not covered under they're In house warranty as I the customer is at fault because I apparently broke a van I just paid £16000 for within ten minutes off owning it and driving from Portsmouth to botley. Rob then resulted in calling the police as I had suggested I could see through his lies and have seen his type before. Apparently saying to somebody you’ve sold a van to the wrong person is threatening in robs eyes. Not only will he rip you off with a van that after ten minutes of owning has these issues Oil light on Service light on Water in fuel detected warning Won’t restart A door that sounds like it’s been ripped off in a hurricane and stuck back on with prick stick and confetti. The key didn’t even fit the door. He then reported me to the police for not returning his loan vehicle as according to Rob after spending £16000 in his car centre I was being horrible to him because I’ve asked him to pay for the faults and I was unreasonable even though it comes with a 3 month warranty and I broke down after 10 minutes ? Rob is audacious and a coward who has no empathy.