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57 reviews from our car dealer reviews community
Leave a review for Canfield Garage
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57 reviews from our car dealer reviews community

Leave a review for Canfield Garage
Leave a review
"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First time dealing with Canfield was about 5 years ago, I put down a deposit on a Megane RS and my understanding was this was refundable, unfortunately the loan I was going to use to purchase the car had expired and I had to pull out, Canfield refused to refund me my deposit of £500. Fast forward to present day and I thought perhaps I had been naïve in the past, put the past behind me as they had an X3 I was interested in so made the +1 hour drive to view the car after calling the day before saying I was interested and wanted to test drive the car. I arrived it was at the back of the warehouse with 5 cars in the way and the staff not willing to get it out for us to test drive, I was told "If you want to let us know in future we can get the car out for you to drive" couple that with the car now advertised £500 more than it was the day before... Too many bad experiences to recommend and will not be returning in future. Save your time and money. The attitude and lack of service really is frustrating from these guys, they simply do not care and the response to any criticism should be an indicator of what to expect.

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+1 Found this review helpful

matt johnstone from Canfield Garage in response to Poor service

Hi George Clearly, a number of customers will read this and they can make up there own mind on this situation. I will just present the facts as we clearly had two completely different experiences that day. You arrived to look at the car and you are absolutely correct, the car was at the back of the barn. You looked round the car and then came up to the office, you asked if the car had gone up in price and i replied 'yes it has, but as you enquired before this, i will honour the original price'.. So how is that a problem.. Secondly, you did not even ask to test drive the car, that is quite simply a lie. You actually said you had three more to look at so you would let me know if you are interested and to date, you never have. So actually, again, this is completely untrue! You may expect us as a garage to just bow down and apologise to you George and if we where in the wrong, which sometimes of course we are, i would happily do this, but i am afraid, i will only speak the truth, clearly unlike yourself.

"Cowboys "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold the car to me with front tiers bald and brake bands needing replacing even thoe the car went through there so called mot before I picked it up 11weeks down the line and left with major gearbox issues and when asking for help from the garage they basically said there was nothing they could do after paying £12000

RA in response to Cowboys

Sad to see that Canfield are still selling dodgy cars. I had similar experience several years ago. Surprised they are still in business!

Alan burton in response to Cowboys

Bought 2 cars over 5 years apart Both no issues and great cars Great people to deal with and I am very glad they are still in business Give them a try if you are looking for a no fuss , hassle free experience

"A real pleasure to buy from"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my second car from Canfield in 3 years and have never had the slightest issue, This time they pointed out an issue with the car I had not identified and fixed it without me even having to ask . Very easy to deal with ,left alone to browse, no Pressure salesman looking over my shoulders , test drive to confirm all was ok with car . Absolutely delighted with the car and the service. If you are looking for a car give Canfield a visit.

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+0 Found this review helpful

matt Johnstone from Canfield Garage in response to A real pleasure to buy from

Hi Robert Thank you for your honest review. Also your response to a very sad individuals review below, who is trolling my business leaving fictional reviews everywhere. Enjoy the car. Cheers Matt

"Shocking service "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst salesman I’ve ever met! Just plain rude! I rung in advance to check if two cars I was interested in where still available and he said yes so I said I would be there in half and hour and could I test drive them to which he said yes, I turned up looked round them both, smax and focus, both ford, both white, decided I really liked the focus and still liked the smax but had a few cosmetic issues, when I went in and asked to test drive the focus he basically asked if I intended to buy it and being rude because I had two different cars in mind, erm yes I am allowed to be undecided it’s the whole point in shopping/looking for a new car!! But he’s lost out because I was going to ask his best price on both! And I ended up walking away not buying any, his loss not mine!! AVOID CANFIELD GARAGE!

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+5 Found this review helpful

Matt Johnstone from Canfield Garage in response to Shocking service

Hi Thank you for your review. You are absolutely correct, we did refuse you a test drive on the focus. You where looking at a 7 seater s max or a remapped, 3 door ford Focus. The fact they are the same manufacturer really makes no difference. We simply asked if you where intending to purchase a 3 door car or a 7 seater, of which you did not know. We are a business i'm afraid, not a test drive/ joy ride facility. We are more than happy for genuine customers to drive a car before purchase. What we are not happy to do is let people with nothing better to do drive 2 random cars with no intention of purchasing either! From 7 years experience, every genuine customer is happy with this, every non genuine customer is not. As proven here. Matt Canfield garage

"Avoid and save stress"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Canfield Garage, 9 years old and 100K on the clock which before you read their response to this stating these facts, is nothing in terms of todays engineering. I did not expect a show room condition car, just one that works. To cut a real long on going story short it threw up engine management lights in the first week of owning it, went back 4 separate times where they said they'd replaced this and that with no recipts to prove this. It had a BMW recal which they also done a VISUAL inspection and noted bald tyres and worn out break disks, this had just PASSED an MOT by Canfield Garage by the way! On the forth time of going back they sent it to and indipendant BMW specialist to have a diagnotic done to put my mind at rest there were no faults with it! What the failed to tell me is there were many faults and ALTERED the report then emailed it to me to make it look like there was nothing wrong with the car which in the 3/4 months of owning it has gone wrong on a weekly near on daily basis. This was all confirmed by the Indipendant company when i contacted them that canfield had ALTERED the report giving it a "clean bill of health" in their words. Currently going through solicititors. Do yourself a favour and dont get mugged off by this lot. Oh having read other negative reports on here which Canfield garage have duct out of by saying " i cant respond as there is no Name or Number plate" Dominic Basham HN58RYH. Dont be surprised to find some cocksure response to this. Good luck in court trying to explain how you altered another companies original documents to suit your lies. Shop elsewhere people.

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+9 Found this review helpful

Robert heath in response to Avoid and save stress

Have to disagree 100 percent. Best used car experience I have had in 40 years of buying used cars. Now on my second car from them and they have have always treated me fairly and with respect. Reap what you sow springs to mind !

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"Terrible in every way"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cannot recommend Canfield Garage. Nightmare to deal with. Car broke down within 2 miles. They fixed within a week but did not replace a broken mirror indicator glass as promised. Then said it would be in the post, and forgot. After reminding several times they went as far as to claim they had now sent and had the receipt for postage in front of them. A few weeks later finally they posted... the wrong part! Have given up, not worth the hassle of speaking to them for 3 more months of reminders to sort it out. Buy a car from somewhere else, anywhere else!

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+10 Found this review helpful

john venison in response to Terrible in every way

couldn't agree more worst garage i have ever been too, across the drive from there barn thing is where they work on the cars i took one look i ran a mile!

"2011 Mercedes C350 Cdi AMG Sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my C350 from Canfield garage at the beginning of February 2018. 4 months and 5k miles later I am still happy with the car and have not had a single issue with it. I cannot speak highly enough of the service I received and I will be checking their stock when we are due to change our cars.

Matt Johnstone from Canfield Garage in response to 2011 Mercedes C350 Cdi AMG Sport

Hi Andrew Thank you for your review, much appreciated, glad you're enjoying the Merc!

"What a Joke!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

canfield garage has to be one of the worst places i have ever dealt with. Total lack of knowledge and understanding of consumer rights and the motor trade really does beggar belief. Bad service.

Matt from Canfield Garage in response to What a Joke!!!

Hi Andrew, just to clarify for our genuine customers. You live 400 miles from our dealership. Your car never once actually went wrong, you took a ten year old car to Volkswagen for an inspection and they ADVISED, on replacing the rear pads and discs and a shock absorber. Despite you having had the car nearly four months (out of warranty) and brakes not being covered under any warranty I still offered to send you all the parts free of charge to your door. But you refused this! When you state I have no idea of consumer rights, I think what you actually mean is I didn’t roll over and give you everything you wanted , bearing in mind you stayed to me you had lost your job and struggling financially, you wanted me to cover full maintenance costs for your car. I have run a car dealership selling 40+ cars per month for 6 years and pride myself on a friendly helpful family run business. Yes we make mistakes and unfortunately cars do go wrong, but without fail they are all fixed without question. I’m sorry you could not be more factual, reasonable and honest throughout the process Andrew. Dishonest reviews are unfair.

"Excellent experience"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From buying the car to sorting out little niggles I cannot speak highly enough of these guys Straight forward no hassle easy to deal with Wish I had found them sooner

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+1 Found this review helpful
"Excellent experience"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hassle free and non pressured environment. Purchased a BMW 3 series, had an issue 2 months in as happens with used cars unfortunately, but called Canfield garage and returned the car for repair, it was fixed in 48 hours at no cost or hassle to me. Great service, highly recommend.

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Dealership Information

Welcome to Canfield Garage

Quality used cars for sale in Dunmow, Essex

We are a family run business based in Little Canfield, Dunmow, Essex. We have been buying and selling all makes and models of vehicles for more than 10 years and have a knowledgeable and friendly team to assist with any queries in a relaxed non pressured environment.

As well as car sales we also offer Alloy wheel Refurbishment and have a fully equipped service centre. Please pay us a visit at any time and we will be happy to assist in any way we can.

All your favs, including: Alfa Romeo, Audi, BMW, Ford, Kia!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2011

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
57 reviews3.6 out of 5 stars — Rated Very Good
Excellent
36
Very Good
1
Average
0
Poor
4
Terrible
16

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  • Contact Information

    Address

    Canfield Garage
    High Cross Lane East
    Dunmow
    Essex
    CM6 1TQ

    Get in touch

    01371 872211
    http://www.canfieldgarage.co.uk

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat 09:00 - 15:00
    Sun Closed

    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    61%
    Percent of reviews responded to by this dealer

    Additional Information About Canfield Garage

    Company Formed: 2011
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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