james johnstone from Canfield Garage in response to AVOID AT ALL COSTS…!!! LIARS AND AGGRESS

Hi Roy Would be helpful if you told the truth. You came and viewed the car and we had numerous phone calls with you regarding the car before purchase. We did indeed tell you that whatever service history the car had was online with Audi and you can get that when you have the car in your name. We did not tell you it had full Audi history and our advert did not say that either. You then called us to say it had missed a service and we then agreed with you after 30 mins on the phone asking what you wanted you would bring it back to our independent garage (as explained to you) for a full service even though we had changed oil and filter before it went. You then called this morning threatening me with the motor ombudsman and going back on the agreement. I again asked what you wanted and you said i dont know, but lets be honest all you want is money. We have had 3 or 4 conversations with you now to resolve this and everytime you renege on the agreement and then call up trying to get more. For all genuine customers reading this we are happy to service his car as agreed and resolve it like adults. Fact is you came here viewed the car and the paperwork test drove the car and then brought the car and now there is a problem. And just to finish you have told me on every conversation the car is immaculate and has been cherished, drives superbly and so it has more than likely been serviced. Let me know if you want it serviced as agreed

Roy Molyneux in response to AVOID AT ALL COSTS…!!! LIARS AND AGGRESS

I need to learn to tell the truth , You’re joking, right? Yeah, there was a few phone calls… We came for a test drive and I’m only made it 5 miles down the road and back because it had no fuel in the car.. You advertise the car as a full Service history car… The photos on the Google review don’t lie, It’s from your website… in black-and-white … and from Aldi.. I did ask multiple times about the service and was told that due to GDPR you can’t access it, I can access it once I’ve got the logbook.. I did indeed get the logbook and there is minimal service… You told me it was serviced at 66,000 miles… Where is this evidence? That’s right, there is none.. how do you know that it’s been done at 66,000 miles? ??? If it’s been serviced at 66,000 miles, why can no one access it? Yes, the car is clean, But you can put lipstick on a pig, but it’s still a pig, It ain’t about the money.. It’s about a dealership being dishonest… Why won’t you let my independent garage service it? , You’re the ones at fault here… I put in my review. I did initially want to service but like my partner said you probably won’t do it probably say yeah I’ve done it and it’s just sitting in the corner for a day, so I called up today to tell you that that’s not gonna work for us , And you just got all argumentative down the phone and put the phone down… We paid 12,300 for this vehicle you knocked 200 quid off, That was before the service issues… For all the honest customers out there.. Just Avoid this garage because it is not worth the agg that comes after..

Roy Molyneux in response to AVOID AT ALL COSTS…!!! LIARS AND AGGRESS

Oh, and just to add, yes I did try and call you this morning and speak to you to resolve the issue but you chose not to engage , You chose to get all aggressive and put the phone down…also I’m in my right to go to the motor omnibus when you mis sold a car… that’s the correct and legal steps to take going forward to get a resolution…

Roy Molyneux in response to AVOID AT ALL COSTS…!!! LIARS AND AGGRESS

Ok… let’s say not Audi , but Who else puts their service online? And why would I need the logbook to access the service history? On my Google review your photos of the advert where you say… “ Fully documented service history” So please could you elaborate on what that means? Because the only service history I’ve got is two services in 2019 2020 and nothing for four years and 60,000 miles?…, So I would definitely say fully documented service history Is a false statement…. Again, you commented on another review saying that I come and see it three times phoned up loads of times… That’s not true.. Yes, I did phone up a few times, We came and drove it, away a week later we came and pick it up… So I make that two times I came to your place.., Whoever commented on that review …there advertising is almost as good as their counting … which is clearly not very good…

matt johnstone from Canfield Garage in response to Poor service

Hi George Clearly, a number of customers will read this and they can make up there own mind on this situation. I will just present the facts as we clearly had two completely different experiences that day. You arrived to look at the car and you are absolutely correct, the car was at the back of the barn. You looked round the car and then came up to the office, you asked if the car had gone up in price and i replied 'yes it has, but as you enquired before this, i will honour the original price'.. So how is that a problem.. Secondly, you did not even ask to test drive the car, that is quite simply a lie. You actually said you had three more to look at so you would let me know if you are interested and to date, you never have. So actually, again, this is completely untrue! You may expect us as a garage to just bow down and apologise to you George and if we where in the wrong, which sometimes of course we are, i would happily do this, but i am afraid, i will only speak the truth, clearly unlike yourself.

RA in response to Cowboys

Sad to see that Canfield are still selling dodgy cars. I had similar experience several years ago. Surprised they are still in business!

Alan burton in response to Cowboys

Bought 2 cars over 5 years apart Both no issues and great cars Great people to deal with and I am very glad they are still in business Give them a try if you are looking for a no fuss , hassle free experience

matt Johnstone from Canfield Garage in response to A real pleasure to buy from

Hi Robert Thank you for your honest review. Also your response to a very sad individuals review below, who is trolling my business leaving fictional reviews everywhere. Enjoy the car. Cheers Matt

Matt Johnstone from Canfield Garage in response to Shocking service

Hi Thank you for your review. You are absolutely correct, we did refuse you a test drive on the focus. You where looking at a 7 seater s max or a remapped, 3 door ford Focus. The fact they are the same manufacturer really makes no difference. We simply asked if you where intending to purchase a 3 door car or a 7 seater, of which you did not know. We are a business i'm afraid, not a test drive/ joy ride facility. We are more than happy for genuine customers to drive a car before purchase. What we are not happy to do is let people with nothing better to do drive 2 random cars with no intention of purchasing either! From 7 years experience, every genuine customer is happy with this, every non genuine customer is not. As proven here. Matt Canfield garage

Robert heath in response to Avoid and save stress

Have to disagree 100 percent. Best used car experience I have had in 40 years of buying used cars. Now on my second car from them and they have have always treated me fairly and with respect. Reap what you sow springs to mind !

john venison in response to Terrible in every way

couldn't agree more worst garage i have ever been too, across the drive from there barn thing is where they work on the cars i took one look i ran a mile!

Matt Johnstone from Canfield Garage in response to 2011 Mercedes C350 Cdi AMG Sport

Hi Andrew Thank you for your review, much appreciated, glad you're enjoying the Merc!

Matt from Canfield Garage in response to What a Joke!!!

Hi Andrew, just to clarify for our genuine customers. You live 400 miles from our dealership. Your car never once actually went wrong, you took a ten year old car to Volkswagen for an inspection and they ADVISED, on replacing the rear pads and discs and a shock absorber. Despite you having had the car nearly four months (out of warranty) and brakes not being covered under any warranty I still offered to send you all the parts free of charge to your door. But you refused this! When you state I have no idea of consumer rights, I think what you actually mean is I didn’t roll over and give you everything you wanted , bearing in mind you stayed to me you had lost your job and struggling financially, you wanted me to cover full maintenance costs for your car. I have run a car dealership selling 40+ cars per month for 6 years and pride myself on a friendly helpful family run business. Yes we make mistakes and unfortunately cars do go wrong, but without fail they are all fixed without question. I’m sorry you could not be more factual, reasonable and honest throughout the process Andrew. Dishonest reviews are unfair.