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Worst salesman I’ve ever met! Just plain rude! I rung in advance to check if two cars I was interested in where still available and he said yes so I said I would be there in half and hour and could I test drive them to which he said yes, I turned up looked round them both, smax and focus, both ford, both white, decided I really liked the focus and still liked the smax but had a few cosmetic issues, when I went in and asked to test drive the focus he basically asked if I intended to buy it and being rude because I had two different cars in mind, erm yes I am allowed to be undecided it’s the whole point in shopping/looking for a new car!! But he’s lost out because I was going to ask his best price on both! And I ended up walking away not buying any, his loss not mine!! AVOID CANFIELD GARAGE!
Matt Johnstone from Canfield Garage in response to Shocking service
Hi Thank you for your review. You are absolutely correct, we did refuse you a test drive on the focus. You where looking at a 7 seater s max or a remapped, 3 door ford Focus. The fact they are the same manufacturer really makes no difference. We simply asked if you where intending to purchase a 3 door car or a 7 seater, of which you did not know. We are a business i'm afraid, not a test drive/ joy ride facility. We are more than happy for genuine customers to drive a car before purchase. What we are not happy to do is let people with nothing better to do drive 2 random cars with no intention of purchasing either! From 7 years experience, every genuine customer is happy with this, every non genuine customer is not. As proven here. Matt Canfield garage
Bought a car from Canfield Garage, 9 years old and 100K on the clock which before you read their response to this stating these facts, is nothing in terms of todays engineering. I did not expect a show room condition car, just one that works. To cut a real long on going story short it threw up engine management lights in the first week of owning it, went back 4 separate times where they said they'd replaced this and that with no recipts to prove this. It had a BMW recal which they also done a VISUAL inspection and noted bald tyres and worn out break disks, this had just PASSED an MOT by Canfield Garage by the way! On the forth time of going back they sent it to and indipendant BMW specialist to have a diagnotic done to put my mind at rest there were no faults with it! What the failed to tell me is there were many faults and ALTERED the report then emailed it to me to make it look like there was nothing wrong with the car which in the 3/4 months of owning it has gone wrong on a weekly near on daily basis. This was all confirmed by the Indipendant company when i contacted them that canfield had ALTERED the report giving it a "clean bill of health" in their words. Currently going through solicititors. Do yourself a favour and dont get mugged off by this lot. Oh having read other negative reports on here which Canfield garage have duct out of by saying " i cant respond as there is no Name or Number plate" Dominic Basham HN58RYH. Dont be surprised to find some cocksure response to this. Good luck in court trying to explain how you altered another companies original documents to suit your lies. Shop elsewhere people.
Cannot recommend Canfield Garage. Nightmare to deal with. Car broke down within 2 miles. They fixed within a week but did not replace a broken mirror indicator glass as promised. Then said it would be in the post, and forgot. After reminding several times they went as far as to claim they had now sent and had the receipt for postage in front of them. A few weeks later finally they posted... the wrong part! Have given up, not worth the hassle of speaking to them for 3 more months of reminders to sort it out. Buy a car from somewhere else, anywhere else!
john venison in response to Terrible in every way
couldn't agree more worst garage i have ever been too, across the drive from there barn thing is where they work on the cars i took one look i ran a mile!
I bought my C350 from Canfield garage at the beginning of February 2018. 4 months and 5k miles later I am still happy with the car and have not had a single issue with it. I cannot speak highly enough of the service I received and I will be checking their stock when we are due to change our cars.
Matt Johnstone from Canfield Garage in response to 2011 Mercedes C350 Cdi AMG Sport
Hi Andrew Thank you for your review, much appreciated, glad you're enjoying the Merc!
canfield garage has to be one of the worst places i have ever dealt with. Total lack of knowledge and understanding of consumer rights and the motor trade really does beggar belief. Bad service.
Matt from Canfield Garage in response to What a Joke!!!
Hi Andrew, just to clarify for our genuine customers. You live 400 miles from our dealership. Your car never once actually went wrong, you took a ten year old car to Volkswagen for an inspection and they ADVISED, on replacing the rear pads and discs and a shock absorber. Despite you having had the car nearly four months (out of warranty) and brakes not being covered under any warranty I still offered to send you all the parts free of charge to your door. But you refused this! When you state I have no idea of consumer rights, I think what you actually mean is I didn’t roll over and give you everything you wanted , bearing in mind you stayed to me you had lost your job and struggling financially, you wanted me to cover full maintenance costs for your car. I have run a car dealership selling 40+ cars per month for 6 years and pride myself on a friendly helpful family run business. Yes we make mistakes and unfortunately cars do go wrong, but without fail they are all fixed without question. I’m sorry you could not be more factual, reasonable and honest throughout the process Andrew. Dishonest reviews are unfair.
From buying the car to sorting out little niggles I cannot speak highly enough of these guys Straight forward no hassle easy to deal with Wish I had found them sooner
Hassle free and non pressured environment. Purchased a BMW 3 series, had an issue 2 months in as happens with used cars unfortunately, but called Canfield garage and returned the car for repair, it was fixed in 48 hours at no cost or hassle to me. Great service, highly recommend.
Short and sweet do not use this place never ever have been treated so bad in my life no help from them what so ever . Nothing but trouble from the beginning avoid canfield garage at all costs.
Matt from Canfield Garage in response to Poor after care
hi, if you actually purchased a car from us please could you be more specific as to what actually happened? That way I may actually be able to help or provide readers with some facts? Your name is not of someone I have ever sold a car to so I suspect another false review from a jealous onlooker.
cannot speak highly enough of these guys. no pressure sales , great car , and a great price. all questions answered and nothing was too much trouble, the guys were knowledgable , courteous and dealt with an issue i raised with no hassle at all. Highly recommend
Very straight forward and looked after superbly. Nothing too much trouble. And car is brilliant. Definitely buy from Canfield Garage again.
From a family runaround to a prestige car; Canfield Garage has them all in stock. Located in Great Dunmow, they have cars which include Audi, BMW and Land Rover amongst other big names in the car industry. They also offer part exchange and finance on site too if you need a little help making your purchase.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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