60% Reviews
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68% Recommend
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51 reviews from our car dealer reviews community
Leave a review for Canfield Garage

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51 reviews from our car dealer reviews community

Leave a review for Canfield Garage
Click on the stars to start your review
"2011 Mercedes C350 Cdi AMG Sport"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my C350 from Canfield garage at the beginning of February 2018. 4 months and 5k miles later I am still happy with the car and have not had a single issue with it. I cannot speak highly enough of the service I received and I will be checking their stock when we are due to change our cars.

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+0 Found this review helpful
"What a Joke!!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

canfield garage has to be one of the worst places i have ever dealt with. Total lack of knowledge and understanding of consumer rights and the motor trade really does beggar belief. Bad service.

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+1 Found this review helpful

Matt from Canfield Garage in response to What a Joke!!!

Hi Andrew, just to clarify for our genuine customers. You live 400 miles from our dealership. Your car never once actually went wrong, you took a ten year old car to Volkswagen for an inspection and they ADVISED, on replacing the rear pads and discs and a shock absorber. Despite you having had the car nearly four months (out of warranty) and brakes not being covered under any warranty I still offered to send you all the parts free of charge to your door. But you refused this! When you state I have no idea of consumer rights, I think what you actually mean is I didn’t roll over and give you everything you wanted , bearing in mind you stayed to me you had lost your job and struggling financially, you wanted me to cover full maintenance costs for your car. I have run a car dealership selling 40+ cars per month for 6 years and pride myself on a friendly helpful family run business. Yes we make mistakes and unfortunately cars do go wrong, but without fail they are all fixed without question. I’m sorry you could not be more factual, reasonable and honest throughout the process Andrew. Dishonest reviews are unfair.

"Excellent experience"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From buying the car to sorting out little niggles I cannot speak highly enough of these guys Straight forward no hassle easy to deal with Wish I had found them sooner

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+0 Found this review helpful
"Excellent experience"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hassle free and non pressured environment. Purchased a BMW 3 series, had an issue 2 months in as happens with used cars unfortunately, but called Canfield garage and returned the car for repair, it was fixed in 48 hours at no cost or hassle to me. Great service, highly recommend.

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+0 Found this review helpful
"Poor after care "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Short and sweet do not use this place never ever have been treated so bad in my life no help from them what so ever . Nothing but trouble from the beginning avoid canfield garage at all costs.

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+2 Found this review helpful

Matt from Canfield Garage in response to Poor after care

hi, if you actually purchased a car from us please could you be more specific as to what actually happened? That way I may actually be able to help or provide readers with some facts? Your name is not of someone I have ever sold a car to so I suspect another false review from a jealous onlooker.

"super service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

cannot speak highly enough of these guys. no pressure sales , great car , and a great price. all questions answered and nothing was too much trouble, the guys were knowledgable , courteous and dealt with an issue i raised with no hassle at all. Highly recommend

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+0 Found this review helpful
"First class sevice"
4.8 out of 5 stars See
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Resolving issues

Very straight forward and looked after superbly. Nothing too much trouble. And car is brilliant. Definitely buy from Canfield Garage again.

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"Wolves in sheep's clothing"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's very easy to sell cars where they are presented beautifully and there is an initial friendly experience. What differentiates the good, moral, trusty business from the opposite is what they're like when things go wrong. There were some issues to be resolved on my car after getting it home from the garage. Regrettably Canfield did not do much at all to remedy that, only offering to look at it and repair things if I returned the car. Living around 100 miles away I suggested I could return the car in my own time and expense but would need a courtesy car whilst it was looked at and put right. I thought there may be an offer to have the car brought back at their time and expense as in other reviews but this didn't happen. And they weren't prepared to offer a car I could drive (just an automatic) despite having quite a few in their garage. Other issues were rubbished and they took the offensive. This involved the part exchange "deal", the service history, oil problems, brake issues, water temperature problems and the MOT. The whole experience is made worse by the fact that they turned things round to suggest I was at fault and they had done all they could. They might reply to this and come up with their version of events. It's easy to do that. But I'm not unreasonable and believe in principles. I have had the car repaired and made good at a local business and feel better about that (despite the cost). So, just check everything before you buy and get it all in writing. Check service history carefully in line with manufacturer requirements, check the cars own service requirements from the onboard system, check the figures in the contract, check the dates on the MOT and ensure all equipment (like mats and the pump/liquid for tyre repairs are all there. Clarify what happens if things go wrong and report everything (good or bad) so that others can see. Hope this is helpful.

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+8 Found this review helpful

Matt from Canfield Garage in response to Wolves in sheep's clothing

Hi. Thank you for your review. Unfortunately i am unable to respond as i would wish as the review is not specific in any way, there is no name, no reg number, no make and model so i am not even sure if this is a genuine review as i do not recall any such issues with a car. If there was a genuine issue i'm sure i would have been contacted by yourself.

Jessica in response to Wolves in sheep's clothing

You're absolutely right. Avoid avoid avoid,I could go into how they ripped me off,gave an M.O.T which was clearly falsified as i got the car home and noticed 2 x bald tyres on the inside rim which were hard to see but it had miraculously passed its MOT the day before.

"Vauxhall Zafira"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst garage I ever been to bought vauxhall zafira 4 years ago it spent first year and half in garage every time I tried to get them to sort it out they just made up excuses.it didn't come with service book which Gary blamed mechanic for losing no car jack which after 2wks they took one of another zafira to shut me up engine management light come on less then a wk after buying when I asked for money back he refused saying I would have to pay for work on the car I part exchanged with him which he already sold luckily my local garage looked at car and got all problems sorted but I would not recommend these to my worst enemy now I see he trading under kiteley motors in Stansted.

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+6 Found this review helpful
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"Impressed"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW Z4 Sport from Canfield Garage back in April and I was very impressed with the service I received! I would really recommend them. The sales team are really professional and knowledgeable, answered all of my questions and were very friendly. The car is perfect and I have had no issues with it at all up to now!

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+1 Found this review helpful

Canfield Garage from Canfield Garage in response to Impressed

Hi Kieran, Many thanks for the review glad you are enjoying the BMW

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Dealership Information

From a family runaround to a prestige car; Canfield Garage has them all in stock. Located in Great Dunmow, they have cars which include Audi, BMW and Land Rover amongst other big names in the car industry. They also offer part exchange and finance on site too if you need a little help making your purchase.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
51 reviews3.8 out of 5 stars — Rated Very Good
Excellent
35
Very Good
1
Average
0
Poor
2
Terrible
13

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Contact Information

Address

Canfield Garage
High Cross Lane
Dunmow
Essex
CM6 1TQ

Get in touch

01371 872211
http://www.canfieldgarage.co.uk

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Dealership Statistics

68%
Would recommend this dealer to family and friends
70%
Thought the dealer was knowledgeable and helpful
72%
Thought issues were resolved quickly and easily
60%
Percent of reviews responded to by this dealer

Additional Information About Canfield Garage

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