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57 reviews from our car dealer reviews community
Leave a review for Canfield Garage
Leave a review

57 reviews from our car dealer reviews community

Leave a review for Canfield Garage
Leave a review
"Craig Adams Bolton"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nice to do business, purchased the car over the phone and collected 3 days later the guys delivered the car to the airport for me as well faultless service

"Never again"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from this dealer in November. When I went to view the immaculate, full service history car it certainly wasn't immaculate, with damage to the rear bumper and wheel arch. This was repaired however and I took delivery of the car. I wish however that I had looked at some of the dealer reviews before I did. I didn't get any service history, despite it having "full peugeot service history" and after pestering for a handbook that was apparently given to me, I was sent one from a company that sold second hand ones.I think it was in January when I rang them after it had a leaky injector and they asked for the car back and had it repaired. I waited 2 weeks for the car to be returned with excuses of waiting for this and that. On the day it was to be returned they told me the starter motor had packed up and they were getting a new one. The car came back and after a couple of days it was making an awful noise on starting, or not starting I should say. I called the RAC and the man told me the starter was completly gone, but that wasn't the thing he was most concerned about. The water gushed from the feeder tank and it was black inside. He said that the head gasket had gone in his opinion. He phoned Canfields and spoke to them and they arranged for the car to be picked up next day. All sounds fair I guess you are thinking. Stood in garage for 4 weeks before Paul even looked at it not having been told what was wrong either. They apparently just put cars outside his garage and expect him to do them despite his own work. When he got around to looking at it he agreed the head had to come off and be checked. The problem was the engine block was warped and this meant a replacement engine. They agreed to replace the engine and scourced a replacement. Another week later and Paul said no sign of engine. Eventually one arrived after the usual blaming of one another between matt and gary. Once fitting started I got a call from Paul saying that the clutch was badly worn and he didn't see the sense in putting it back as a few months down the line I would have to replace it and it would be costly, he could just put a new one in instead of the old one. He said that Canfield wouldn't pay for any more work now, so he was asking me to pay for it. Plus the starter motor, the problem which I originally called the RAC man about. Gary and Matt point blank refused to do any more and said they were ceasing all conversation with me and to take them to court if I please. With no choice I had to pay out £240 for the car to be finished. In all they had the car for 2 months and the whole situation was getting me down. I got it back in April. They lent me a car whilst they had mine but the dvla came and took it away as it was untaxed. They have never asked about the car. I wonder why???? The car now sounds like it has a far more worked/worn out engine than the original one, but I hope to change it soon as I do not trust the car. I think once again it may have a leaky injector. As the other gent said, worst car and worst dealers. DON'T TOUCH THEM WITH A BARGE POLE!!!! And if they aren't open when you get there count yourself lucky, you had a great escape.

"Kevin"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car here a few months ago. I believe there are issues with them being off site some of the time, but it did say on the websit to call before leaving. I would suggest you do this. I just waited a while until one of them returned, but it can be hit and miss. Turns out the car I bought was fine other than a rushed respray that the car had received (I'm yet to discover why..) which is now peeling. Now I cannot be sure that the dealership was aware of this but it does pay to look at EVERYTHING carefully and test drive the car with fault finding in mind. The issues with the car were fixed hassle free, as the garage pays a third party garage to fix all faults, which you do yourself, but the garage they use wouldn't be my choice.

"Mike"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Honda CRV from Cranfield. High spec., low milage, great condition and reasonable price. I received a fair trade-in price for the old car. All in all a good deal for both of us. In 50 years of buying and selling cars this has been amongst the best I've experienced, no pressure salemanship, no over or under selling, everything layed out up front, just a fair deal with margins we were both happy with. I've read some of the reviews on here and don't recognise either the Garage nor the behaviour described. Matt and Garry are both professional and reasonable and I would recommend Cranfield Garage.

"Martin from Mersea"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and i purchased a BMW Convertible from your garage we found you both helpful and professional and exceeded our expectations When we picked up the car there was no spare key however this was quickly resolved and a new key from the local BMW dealer was ordered there and then free of charged Very impressed and will be recommending you to colleagues and friends

"kerrie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good Morning Just a quickie to say sorry i never said goodbye..I could see that you guys were really busy and i know only too well how it feels to try and appease everyone. Love the car! Its great for a little summer fun. Many thanks Kerrie :)

"paul"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to thank Garry and Matt for there superb service , I have just purchased an Audi A4 convertible from Canfield and I have no complaints, both Garry and Matt were very helpful , I would definitely recommend them to family and friends, car was as described, Thanks guys, Paul

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"Very Disappointed customer"
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buyers be aware of this seller, I had a very bad experience with them when purchasing Mercedes E class for nearly £8000. Problems started straight away when I picked up my car from the garage,Matt and Gary gave me MOT certificate unfortunately the car lights were adjusted to the sky, different tyre rates on each side, the rear left tyre was not even legal to drive, break parts completely gone (no idea how the car passed MOT with issues like those) the car was jumping each time it was stopped, I rang Gary he said all cars do the same thing, went to the local workshop to change all four tyres,to adjust the lights, to replace the breaks and change the gear box oil which sorted the car jumping problem straight away. For all of these jobs I paid from my own pocket. Later on appeared the main issue, car lost it's power, I took the car back to Canfield garage as it was still on warranty, Gary promised to sort the problem in 3 days. Unfortunately, Gary and Matt kept on telling me they are still waiting for a part to arrive which was the turbo charger activator which was coming from Lithuania and that took nearly 3 weeks, they kept on lying that someone was working on the car, another time they said that they are still waiting for the car part to be delivered. They told me if I will take the car to the Mercedes dealer they will not pay, if I'm going to go to an independent garage they will pay for part but not the labour. Gary on the phone promised me £300, when I arrived he gave me a cheque for £250. He kept on blaming his mechanic Paul for a very slow service and when I spoke to Paul, Paul blamed Gary, he told me he does everything what Gary tells him to do. Turbo activator does not sell separately it comes together with turbo which costs over £1000 without labour. When the car broke down I asked for recovery they said I have to pay extra also there was no car replacement for 3 weeks, there was no service history book provided even though they said it was available ,intel port shut off motor broke down also the car had some suspension problems as well and they refused to give me back my refund. Buyers be very careful with these sellers, I found them very unfair and unhelpful, wouldn't recommend for anyone, once they have your money, they don't want to know about any problems. This is the worst car I have ever bought and worst people I have ever dealt with.

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+3 Found this review helpful
"Jackie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

"Honest and helpful - two words not usually associated with motor traders. These guys really do go the extra mile providing a personal service long forgotten by most. Thanks for everything cars a real beauty."

"Jilly H"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Another car from Gary at Canfield Garage, very pleased got a great deal on my new range rover it was a surprise from my husband and when we arrived the car was gleaming with my number plate already on it! i cant be happier cant recommend them enough

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Dealership Information

Welcome to Canfield Garage

Quality used cars for sale in Dunmow, Essex

We are a family run business based in Little Canfield, Dunmow, Essex. We have been buying and selling all makes and models of vehicles for more than 10 years and have a knowledgeable and friendly team to assist with any queries in a relaxed non pressured environment.

As well as car sales we also offer Alloy wheel Refurbishment and have a fully equipped service centre. Please pay us a visit at any time and we will be happy to assist in any way we can.

All your favs, including: Alfa Romeo, Audi, BMW, Ford, Kia!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2011

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
57 reviews3.6 out of 5 stars — Rated Very Good
Excellent
36
Very Good
1
Average
0
Poor
4
Terrible
16

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  • Contact Information

    Address

    Canfield Garage
    High Cross Lane East
    Dunmow
    Essex
    CM6 1TQ

    Get in touch

    01371 872211
    http://www.canfieldgarage.co.uk

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat 09:00 - 15:00
    Sun Closed

    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    61%
    Percent of reviews responded to by this dealer

    Additional Information About Canfield Garage

    Company Formed: 2011
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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