Turned up to what we hoped to be driving away a car. My partner had put down tje deposit and had asked if she had liked the car, could she drive it away on Saturday (cash payment), she was told there would be no issue in doing so. We turned up Saturday to what was a dirty car inside and out (also smelled of vomit in the back) and we were told the battery had gone flat on tje forecourt and been replaced but there was a warning light on the dash. However we were told it was "perfectly safe to drive". We test drove it and she liked the car but the warning wouldn't go away or reset. We were really annoyed as this had been a known issue before we travelled for 2 hours to get there and nobody had contacted us. The saleswoman and the manager were unapologetic about it and gave us "well, some people don't turn up". My partner did really want the car as it was the exact spec and colour she was looking for, so we agreed that it would be looked at forst thing on Monday and it could be delivered up to us with a full tank of petrol if it was OK. Monday came, they didn't get chance to look at it....then on Tuesday they said it would need to go to Nissan as they couldn't find the fault. Obviously issues happen, but the fact they didn't let us know and wasted our time seeing a faulty care whilst being unapologetic about the whole situation is extremely poor. We were in a position where we quickly needed a car and all they did was waste half of our Saturday. The manager explained over and over again how he didn't want to sell us a faulty car....we understood that but they knew before we made the journey...scummy.

Bought a car for £2000 only last week. Exhaust blown, took it to local garage £464 to fix it. On checking MOT records car failed its MOT on 29th January 2024 due to exhaust emissions. Vehicle passed 8th February. On contacting the garage, the garage was rude, unhelpful, and denied any responsibility, leaving me £464 out of pocket. AVOID AT ALL COSTS

Zero customer service! Sales Rep Sebastian has zero attitude towards customer care. I reserved a car and its been 3 days and Sebastian has just been sitting on the enquiry citing excuses of loads of customers he has to face and hence very busy to call me or discuss anything. Pathetic!

Thank you, thank you, thank you for such a WONDERFUL shopping experience for my car today. Sean you are absolutely AMAZING. Such professional service and understanding. I am A Polish Lady and I do not remember how good I felt selling my old car and buying a new one here today. I felt relaxed and confident. Sean is very professional young man who helped me with everything. The test drive, trade-in, invoicing payment, documents, no pressure, just service was amazing and smooth. Being a woman I have dreaded car shopping in the past . I would recommend this company and especially Sean as a sale person to all friends. I wish the company and Sean the best in your business and personal life always. You have made my day as my new car is brilliant. I am very happy. Thanks again. Jolanta

They have had my car over a month. Ashley doesn't bother to return my calls. Made a compliant through their head office with no reply. Please do not use this garage. I should have checked the reviews before booking my MOT here.

They kept my car for 4 days and at the end I had to get back my car without the job done. I had the worst ever customer experience with the car store Coventry. Especially the service manager named Ashley, never keep his word. He also puts scratch on my car while handover to me but didn’t repair as promised. He didn’t gave me much update about my car and I had to chase them everytime. Altogether it was a nightmare.

Recently bought a focus from here the day after the engine management light came on rang them up couldn't get me in so took it too Evans halshaw to get a diagnostic check which showed up a faulty o2 sensor on the cat, rang carstore Coventry who said we'll ring you back tomorrow with details. Over a week later after numerous phone calls they still haven't rang me back and no further forward, worst customer service I've experienced at any dealership

My son bought a car, paid £1000 for 2 year guarantee. After a week tge windscreen wipers stopped working. Made 6 calls to car store, each time promised to call him back. No one did. After 4 weeks finally told him he had to take the car back to Coventry. We live in walsall, its illegal to drive without wipers. After a complete nightmare they now have the car since last friday and been told won't have the part til 9th may. Again that's After numerous phone calls that they never return. I've emailed the manager, and what a suprise she hasn't responded