We bought the car from Car store Coventry on 7th April 23 and the rear light cluster was damaged when we took it. We went home and noticed it and since it was late in the evening and the concerned sales person Mr. Taher Shabbir said he will be on leave so we did not call him. We did drop him email to which he said he will look in to it. When we went on 15th Apr 23, he just did not do anything about this and told us at the last minute that we should speak to his manager. His manager Ms. Melissa Lynch said she will look into it, dropped an email to me saying that she will respond in 2-3 days. So far not even responded despite sending 2 reminders. Extremely disappointed with car store at Coventry. Do they really care ??

I don’t believe they carry out a 123 service. When I went to collect the car the battery was flat and the drivers door didn’t lock/unlock properly. I should have got my money back there and then. They replaced battery and eventually replaced the lock but the cover fell off on the way home leaving the lock exposed to the elements. The rear windscreen doesn’t defrost properly and the oil service light keeps coming on. We are months down the line and it is clear they don’t care. They’ve got my money and they’re not interested. I’d never buy off them again. If I could give them zero stars I would

Bought Dacia Duster no 123 point check carried out they lie never answered emails avoid Jo Melissa they couldn’t organise a party in a brewery. Still waiting for parcel self promised day 1 7 weeks down the line. Let car go with rust and body issues no service and needed software update,it says on the company’s advert this is all checked. Had to take two days off work to try to sort out. Still not sorted 7 weeks down the line I’m now in touch with finance company and will seek legal action.

Spent £10000 on a car I need to be reliable. NOT SO! endless chasing, retelling my story over and over. Apparently collecting the car but don't show, now without transport until who knows when. Disappointed doesn't begin to cover it!

The sales people are very amiable, and keen to sell you a vehicle. They will also promote their extended guarantee. Nothing is too much trouble, until there is a fault with the vehicle. Then the problems start. They are not interested in trying to build customer service, they have your money, that's all they are interested in. It takes weeks to get them to look at the car if there is a problem and then try and charge you by claiming the repairs are not covered by the guarantee. Constantly had to chase them to get any response. Once there is a problem with the car, that's when the real Carstore appears, you will have nothing but hassle trying to get it resolved. I would not recommend using this company under any circumstances, KEEP CLEAR. YOU HAVE BEEN WARNED

Nearly three three weeks waiting for a second key an parcel shelf, no one ever get backs to you ever

just waited over 4 hours for my car to be serviced and once again it was not cleaned, I was let down last time, will not be going there again.

We were put in contact with one of there sale staff. And it turned out to be a salesman called Pantelis. What a lovely guy he was. He made the process so easy we bought the car.