Avoid this company. I was lured in by the fact that they are a part of the Evan Halshaw Group but never again. I saw a car I wanted to buy on their website advertised as being in the Coventry store. I called up the Coventry store next morning to enquire and ended up going for the car. I was then told that the car had been moved to the Exeter branch and would need to be returned. I was slightly annoyed by this as i was wanting to travel down to coventry the same day to get the car. I was told by the end of the week I should have my car. I asked if the car could come straight from coventry to my address and was told no. But when I spoke to someone at the Exeter branch I was told this was possible, so I went back to my contact at coventry and he seemed confused? To this day I still don't understand why the car could not have just come straight from Exeter to me instead of going back to coventry?? Despite no one really knowing what was going on or having any sense of urgency on the issue, I kept calling up and kept being told the different stories by the Coventry staff. I took matters into my own hands and called the Exeter branch who later told me the car only left their branch on Saturday (bearing in mind It was Wednesday when I made the request). I was told that Monday of this week the car would be on site, ready to be delivered to me. I call up on Monday, no car... and no explanation for why this is the case. I then called up again yesterday to get an update to be once again told very minimal information. It is now over a week since I ordered the car, and no where closer to receiving it. I am honestly so shocked and appalled by the experience. I never write reviews but people need to be aware of this. First the false advertising and then the terrible customer service. I will be taking matters further. ****** UPDATE AFTER 6 MONTHS- Even more of a reason to avoid this poor company After 3 months of having this car i was on my way to the shops when my car stopped IN THE MIDDLE OF THE ROAD WITH ONCOMING TRAFFIC. My engine light came on and the car had gone into limp mode. I contacted car store coventry where i got the car from and was told to book the car in for a check at a local dealer. Having checked over the car, I advised my contact that there was an issue with the car that needed solving despite their diagnostics machine not picking this up. I was told that unless a fault was picked up nothing could be done. A month later Same issue and then a month later once again. At this point i have now contacted my finance company to try and get in touch with car store. Not only are they ignoring them but theyre also ignoring me. Ontop of that ive taken my car in for a check today as i could hear some funny sounds and turns out theres also gearbox damage and issues with breaks which were allegedly sorted out during the service car store did before i got the care. These people are criminals sell you damaged cars and play nice until they get their money. I will be taking legal action. Honestly avoid this company.

They sold me a car without a valid V5 in fact no V5 at all. Ignored calls and letters. If I did speak to them they just lied. 3 months until this was sorted by myself not them. DONT TOUCH THEM AT ALL.

I was surprised to read the car store in Coventry doing 104 points check on the cars before they put the car for sale. Absolutely rubbish .I bought a car from there the first the dealer named Omar doesn't know if the car has Mot .Only he find out when I ask for it..Second the car failed the Mot still lying pretending he doesn't know the car failed Shame on you Mr Omar .The same day when I was driving from Coventry to London the front Radar doesn't working it took me good 6 weeks to fixing. After that the car still has problems with Abs sensor, break pads and break discs ,and air conditioning leaking. And I don't believe the Mot is legitimate for my car the way Mr Omar acted when I was talking to him on the phone. .Stay way from those people just ripping off the costumers. They are saying I am the one ta pay for break pads and break discs because I used the car to sort out there problem which after sales manager he' know about this .

I booked in at The car store coventry to get an evaluation to sell my car. When I got there I showed the online quote which was accurate based on the condition of the car. When the guy checked it over he said the car was in very good condition although it needed 2 new tyres. The tyres were included in the online quote as I disclosed this at that time. He then knocked down the price by a further £300. Be very careful as the lure you down to the shop and then expect you to take hundreds of pounds less.

Easy to buy a car, WILL NOT help if there is a problem. Do not respond to mails or return calls. Have to go in (during COVID19) to get any acknowledgement. Will not fix 4 month old car. Aweful service. Buying a car from here will cost you a fortune in the long run.

Paid a £99 deposit to reserve a car I saw online. It was a very good deal and a nice car. Over the phone the salesman was helpful. I had a slightly odd feeling about it, so paid £20 for a HPI check. I'm glad I did, the car still had outstanding finance on it. Carstore had hidden that fact and refused to tell me this. Selling a car with outstanding finance is illegal, as they do not own the car. They were happy for me to buy it and take the burden of someone else's £40,000 finance headache. AVOID AT ALL COSTS.

Car Store Chesterfield are selling cars with millage discrepancies. Financing cars which fail HPI Checks! We purchased a car from Car Store at the end of August and we noticed it has a millage discrepancy. We was told by Christopher Rattican the salesman that the millage would be corrected and this would take around a month. We was given enough confidence to purchase the car after making being re-assured that it will get sorted. The car was showing 27,000 miles but the previous MOT was 56,000 miles. 5 Months down the line after trying to return the car multiple times as the DVSA have refused to change the previous MOT which is causing the car to fail on HPI checks they are trying to charge £1,258 for usage of the vehicle. 1. After the first month of waiting for the millage to be sorted I was asked by Chris the salesman to contact the DVSA an NMR myself to try and get it resolved which I should never have been asked to do. I did this anyway to help Car Store out and I was told by the DVSA that the millage can't be sorted as the service records are not within one day of the MOT date. I passed this information onto Car Store. 2. Car Store told me yet again by Chris that they could get it sorted and the previous garage who MOT's the car was going to sort the millage issue out. After a month of hearing nothing I contacted the MOT Garage myself and they told me they had never told Car Store that they can sort the millage issue out. Yet Chris had lied to me and told me the Garage was sorting this. 3. Now getting fed up with the car I wanting to return it for good so I got in contact with the Car Store customer service team. This was around 2 after purchasing the car on finance. They got Car Store to again contact me with a different person this time called Taylor who her self again contacted the DVSA to get the exact same response that the millage can not be sorted. Refusing to let me return the car until they had a response. 4. Finally the Head of Business at Car Store Chesterfield got involved and said he can get the millage sorted on the car, after 2 months of him trying to sort the issue he finally gave me the same answer that the millage can not be sorted. 5. I now want to return the car which is what I wanted to do months ago but it kept getting dragged out longer as they kept saying they can sort the millage issue. All they have offered me is two options which are insulting and pathetic. A, £500 Good Will gesture on a £11,500 car. (Not worth this anymore due to the millage discrepancy) B, Around £3,900 back on a buy back scheme when already well over £6000 has been paid on the car. This is due to Car Store wanting to charge £1,258 for usage of the vehicle at 40p a mile. This can not be justified as if I was told from the start that the millage can not be sorted then we would have never purchased the car. And I wanted to return the car if the millage could not be sorted which I tried to do months ago but was told to wait for the DVSA response time and time again. They must have contacted the DVSA 6-7 times now. They are then trying to penalise us for using the car when they said the millage would be sorted. Not to mention that they are the ones who told us to keep waiting and using the car which has allowed them to try and charge us more for the usage of the vehicle. They are trying to profit from their own mistakes and they only have themselves to blame but are trying so hard not to take any losses on a mis-sold vehicle. Be-ware as this company just want to make quick sells of cars and then they will not care one bit when you come back to them after they have your money! Car Store Car Store (Chesterfield) BBC Watchdog BBC Rip Off Britain

I can honestly say I did not know what to expect going into this store, but I do not have a bad word to say about it. All of my needs were met to the most professional of standards with one car dealer Cameron standing out in particular. He made me feel welcome and despite not buying a car I would recommend this dealership to anyone in the area.

Went to Coventry store to look at one of their BMW which was supposed to be HPI clear. Upon arrival car wasn’t even clean and the AA report which they heavily sell on was done 6 months ago. I’ve noticed there was some paint work done recently as they left masking tape on. When I’ve asked to inspect the car on the ramp they were bringing all sort of excuses why they can’t do it. Stocky Irish manager came in with a bully boy attidtude trying to tell me he’ right and I’m wrong. Overall they only want your money that’s all.

Awful experience overall, total waste of time & unprofessional staff.