Received absolutely incredible customer service from a gentleman called James, a sales advisor at carstore Coventry. He went so above and beyond to please me and my partner. Thank you ever so much.

Purchased another car today from Coventry Car Store. This time I dealt with Ashley he talked me through all my options to part exchange and purchase my Wife's new car he was very professional in the dealings and followed covid ruling at all times all in all a very thorough experience in the process of the deal. Would highly recommend his services to anyone thinking of buying a new used car.

Well i have to say from the moment of stepping in the showroom the service was absolutely first class! We were greeted by a lovely guy called Dan who instantly made us feel welcome and at ease. The car was beautifully presented and time was taken to ensure we were fully happy with everything before purchasing. The professionalism of the whole team and how they went out of their way to help was really great to see. I would absolutely recommend and use again without a shadow of a doubt!

I saw a car online which I was using as a comparison price to another supplier (who guarantees that they will not be beaten or will match the price - eventually they said they couldn’t even match this price). Called them up and asked some details and I wanted to reserve this (whilst waiting for the other company to reply with their match offer). They took some details and within seconds I received a payment request email to reserve. Later I decided to go ahead, I called and left 3 messages as I was keen to get this delivered for when I would be available, I was told you have to pay the full amount and then they will contact you to arrange delivery (I can see why but due to work schedule if I couldn’t get within 3 days it would be over 2 weeks before I would be available). They promise to speak to the Head Office to confirm delivery and let me know my midday the next day. The following day I call them several times from 3pm and eventually they respond to my calls and confirm I can have this delivered for Thursday and I would receive a call on the Wednesday to confirm a morning or afternoon slot and an email request for my ID for the delivery contractor (I never received that email request). I also agree to purchase a service / mot package. I receive an email an hour later asking for balance payment (this is relevant later on!!) By late Wednesday afternoon I called as I hadn’t received the email for ID or a call with the time. Am promised a call back. An hour later I try again and promised a call back. I tried their live chat and they said delivery is arranged by the store not Head Office (hmmm earlier I was told they had to wait for Head Office to get back to them!!) 30 minutes later (they were due to close soon) I called and told they would call back, I explained they keep promising and al lI want is a time. The Manager explained he has called the contractor - 3.-3.30 for delivery. Delivery day at 3.50 they call to check my address as its just leaving the store (20 minutes after it should be with me and its 50 miles away!!) All arrived eventually. I get a call to take payment over the phone for the Tax and to register the car in my name (they do all of this and do not put in my details as the contact - so I have to wait for V5 as proof of ownership). I call to explain there is no paperwork (receipt etc) with delivery or owners manual or details of the MOT Service package. They agree next day delivery by Royal Mail and to email me confirmation of registration (This didn’t arrive - when I called them it was because ‘your email address is wrong on our system’ which is odd as it managed to email me the 2 payment requests!!!) Package arrives - it has an owners manual / no details of MOT Service package / no T&C’s - in fact I think I would have got more paperwork if I bought from a private seller! Although I really believe I got a got deal (I looked the selling price up on a ‘we buy’ type website and they were offering £20 less for trade price than I bought for retail price!) I will question if the wasted hours (calling and waiting for manual etc) and the stress of them never calling me back was worth the cash saving. I cant see me buying my next car from them again unless the deal was absolutely unbelievable. Have decided to cancel MOT Service package as I have no paperwork and am not at all confident that they will honour it in 1 years time when the MOT is due! Public response received via Trustpilot within 48 hours of posting the review, still no reply received to my formal complaint which isn't public - so on day 4 I have asked them to contact me to arrange collection and a refund. After 5 messages via their system (it kept messaging my local store due to postcode and I bought from another store! The local store didnt forward on, so eventually I have to put in a different postcode). The store calls me and argues my reasons for a return (with the required timescale). No collection or refund arranged. Tried their live chat which tells you its going to cut you off soon as basically the staff are going home. You cant make this up really.