When you think of used car sales people as a stereo experience that you’d rather avoid, CarBase are the essence of where that dread comes from. The car was good value online. However they advertised the car as having additional extras which it didn’t have. I gave this feedback at point of sale and they said I just needed a different phone cable and it would. When it didn’t, I tried to get them to add it and they refused. For the cost of £150 on a 20k car they decided to choose the route of having another negative buyer experience. I also found an issue with the boot, which they said they would pay for and now will not respond to me. Avoid if you can get away with it and choose a more reputable dealership.

AVOID !!! Call centre has no clue what are they selling and misleading customers. Rang the dealership 3 times to make sure we have checked all details prior to 6 hours travel both ways. We were told the car is ready to go and discussed p/x. On arrival the car was not prepped (not even cleaned). Dirty, scratched, smelly and in very poor state with scratched window (reg 2019). Photos have been altered to remove all the marks and damage to the vehicle. The state of the cars at the dealership were in very poor condition, dirty and non existent customer service. I would definitely NOT recommend. Waste of time and petrol.

Avoid at all cost!!! I purchased a vehicle in February 2024 in Bristol branch. Not only I was kept there for 9 hours, but I was also mis sold a warranty that I didn't need. The sales person lied to me saying that the Kia I have purchased has a 3 year warranty and tricked me into purchasing extended warranty that I didn't need, as I am covered with Kia for 7 years!!! Absolutely outrages. He also added other warranties to my finance that I didn't consent to, like paint and upholstery worth £349 and also charged me £250 for their members club, without my consent. These people are fraudsters!!!! They are now refusing to remove this from my finance!! Avoid at all cost. Horrible experience. Once they take your money that's it. There is no post sale customer support. The manager is absolutely useless, unreachable and unhelpful. The complaints are not being sorted. Horrible people.

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I'm now on my third Carbase car and until now I've always been pleased with the service I've received. I've just changed my car and the replacement has some minor issues which I am trying to report to their after sales or auto center but alas this is proving to be impossible. I phone the number given and they just done answer. How long are you supposed to wait on hold? I've waited for 45 minutes or more on several occasions only to hang up and instantly receive a text message. I've even responded to the text message for which I had a few responses telling me they'd logged the issue and would contact me but that's now all stopped too. I'm not even sure the phone number they give for their auto center or after sales is manned as it goes straight to recorded messages without even ringing. I've now tried to book an appointment online and also filled a complaints form in so lets see where this goes.

All the people I dealt with were very helpful and not pushy at all. Everyone explained the process clearly and asked if I had questions. However, it was towards the end of a tiring day and I did feel a bit rushed . There was a lot of paperwork to get through and lots of information to process about my totally new car. Also, I understand that the salesmen ( and it was men) have to try to sell the extra cover available but I didn’t want it and still had to sit through the spiel.

non pushy salesmen was a bonus. car was as described, clean and ready to go. £99.00 holding deposit was refunded in a quick and timely manner. only criticism was the time it took to complete the paperwork, bit long winded. would buy again from them. decent showroom and facilities - huge range of nice stock

Ripped off of 15 K ‘ despite Paint Protection pack & 3 year extended warranty. Vehicle developed flaking paint issue & now failed auto gearbox - NIL response despite repeated efforts. Awful company

Lots of good cars to choose from