These guys are in a huge rush to take your money and try sell you add-ons and other "benefits"... What ever you do, find another car dealer and don't go into any kind of agreement with them. Once your money is taken, they will do things like forget to deliver your car, or simply refuse to take calls and avoid calling back for over 2 weeks... I have already been stung by these people, don't fall for it yourself. Go privately or find another car dealer, your odds are you'll be in better hands.

After finding a Peugeot 3008 Allure on Autotrader listed by Carbase, we contacted the Bristol branch and paid £99 to reserve the vehicle for a test drive. We told the lady on the phone we wished to part ex our car as part of the deal and were travelling an hour and a half on the Sunday morning. We asked if it had been a smokers car, to which we were told ‘it’s highly unlikely as we do not stock cars that have been smoked in’. We turned up on the day and had a friendly greeting and were told to sit in an area where Abi would be taking care of us. Abi was very friendly and pleasant, explaining the process. We were shown to the car where my eye was instantly drawn to 3 gouges in the driver and rear passenger door. Upon opening the car it was clear it was in the same condition it had been when it was brought in as a part-ex. It was in fact a smokers car despite being assured prior that it wouldn’t be. There was mud on the sills, a drink had been split in one of the front cup holders and the dashboard had a dusty white residue on it. The car was filthy to put it mildly. There was around 27 chips out of the leather on the steering wheel, deep scratches in the back of the drivers seat and dog hair in the boot. The centre console was extensively scratched too. We drove around the corner into an industrial estate were we went over the car from top to bottom. My wife and I decided we would be walking away from this deal. On the way back to Carbase I noticed a grinding noise from the rear brakes. After pulling over the rear disc was pitted and scored. It was clear it needed new discs and pads on the back. Back at the branch we broke the news of our disappointment to Abi who seemed genuinely shocked and admitted she hadn’t personally seen the car. She went over to speak to her manager and after a minute or so he came over. He said he would like to make sure ‘Abi had looked after us’ to which we replied that she had been great, no complaints on that front. He asked us what was wrong with the car and we explained every single detail from our observation of the battered interior and exterior damage, including the noisy rear brakes. His demeanour was chippy and defensive, which was surprising as it should have been us that was this way seeing as they had lied to us and wasted our time. He tried to explain the filthy state of the car by suggesting ‘we only had you booked in for a test drive, so you can’t expect the car to be showroom standard like this’ (at this point he pointed at a BMW M2). We asked why can’t the car be in a presentable standard seeing as we were looking to test drive it and buy it? He changed the subject at this point and proceeded to explain the mechanics of a brake calliper, and suggested the brake pads had been changed, hence the noise. With well over 500 cars in the showroom it seemed that he was able to recall every detail of the brake pads that we’re supposedly bedding in! Absolute rubbish. If the dealership can’t clean a car they’ve had on Autotrader for a week and booked out for a test drive, I highly doubt it’s had any maintenance done on it. We’ll never look at Carbase again, and I wish I could give zero stars on this review. Abi was lovely, but this company are comparable to Trade Centre Wales which is nothing to brag about.

Nice car, shame about after sales and customer service, terrible for returning ( or not returning I should say!!) phone calls, wouldn't deal with again!!

Great service with the purchase of my first car Big thanks to Steve Lewis

WAS TREATED IN A VERY PROFESSIONAL WAY. EXCELLET TEAM

I would like to acknowledge Mirgen immense input in getting the matter resolved. Your attitude towards your work is on an entirely different level. I am sure you are a valuable member of your team. I feel that you have a winner’s attitude, and I appreciate the fact that you take your customers seriously. The attention to detail with which you helped me understand this concept, I am thankful for your kind and caring attitude, you have touched my heart. I am incredibly pleased with the quality of customer service provided to me by you. You have such a great commitment to customer services should be commended highly.I believe that Car Base is successful because of its focus on its customer services, I haven't got words to say thank you for all your support.

Please be aware, these people are unscrupulous tricksters and bullying cheats. We travelled from Scotland with salesman assurances of a great car throughout and that he would not let us travel all that distance if the car was not great throughout, as they have a reputation to uphold. We viewed the super review scores online and agreed to travel following discussions. We arrived tired and keen to be met with a car that was not as described. The main issue being significant water in the oil identified as foaming at the filler cap. Two salesmen and their technician assured us this was ok and then a manager insisted that if problems arose we should have it repaired locally through warranty. We were lied to to get us there, bullied and conned that there was no issue with a foaming engine and then denied compensation for our £500 two day trip from hell. As the Carbase Bristol manger stated, "we would have 100% review feedback but sometimes we buy cars from market which are ....." Buyer beware this company buy and sell rogue cars!!!

Brilliant service from Lee w, a great experience from start to finish