Horrendous experience. This company will waste your time and money. I could not recommend staying further away from Carbase. Their customer service skills are awful and they're very rude unless it benefits them.

Unfortunately, I will not purchase again. Car is great. But service was abysmal. I purchase cars frequently for company purposes and can not believe it. I only continued this purchase as it was the only car within 90 miles that was a Petrol Fuel Type I’ve purchased cars from Cinch and Cazoo few weeks ago, and it just knocks spots off Carbase. From day 1 it has been nothing but total stress. Then, Day 25 and I was still messing around. No one took responsibility, promised call backs within X amount of mins / hours. Never once did i get a call back, i always had to chase for an update. After being in the shop on day of collection for 2.5hrs, sat around for quite a large part, I finally closed the matter. Prep took far too long. Quick to take payment but not so fast to get the car ready. Finance set up was swift and easy. Every sales advisor I spoke was below par in my opinion. I wouldn’t let my customers be on their own, if i promised a customer a call back I would, even without an update i’d keep them looped with a courtesy call as I promised. This is what got me most frustrated. Lot of faffing around on day of collection. I respect a part for the vehicle was on back order. But being lied to by various staff members - Saying they can’t reach the Prep centre yet a Receptionist once confirmed they have their email and Number, namely John (Prep centre), was given completion dates which weren’t true, excuse after excuse, And each time I called, I was told something different. Lots of things just didn’t add up. I was total hassle and stress. I will not be returning, if you’re looking for great cars at awesome prices and literally no hassle…. Go for Cinch / Cazoo. Carbase has made clear the flaws and actually how good their competitors are. Carbase have good stock, ok prices, but poor customer service. This is more of a constructive feedback rather than just a complaint. I’m not too fussed how it’s resolved as like I say i won’t return. On picking up the Car Tadas was good, chatty and friendly… Also Hamza was pleasant to deal with today. Acknowledged that it had been a total farce from start to finish!! Although, you’re waiting around for rather long periods of time. I saw customers sat down waiting to view/purchase cars for rather long time. It shouldn’t be rushed, but also shouldn’t be at a dealer for 3+ hours Moreover, day after picking the car up. I had another call from a sales advisor inviting me down to collect the vehicle… I advised I have already done so!! I was then promised a phone call on Tuesday (After Bank Hol Monday) to arrange Gap insurance. Once again, this never happened. I had to call up myself on the Wednesday to complete. I was initially advised that OwnersClub was free. So I was sent a text message to sign up to DriveAway insurance. However 30 minutes later, I was advised this was £199. I didn’t sign up. I then asked instead of the Valet you owe me, swap it for the driveaway insurance, which is ‘less than £20’. Manager said No. Afterall, I said i’ll pay for the insurance. Went through the process and ended up they couldn’t figure out why the system wouldn’t charge me So after this, it left a further bad taste about them - plus I got the insurance for free. They could of just given it to me for free in the first place at least for some curtesy.

Very quick to sell the car but horrible when it comes to after sales services. An absolute joke of a company. You ring them to sort out an issue they created through their own incompetence and there is zero interest to help you with the issue. Reading other negative reviews I see there's always a response from CarBase Bristol saying you should contact them on such and such number or write a complaint and send it to their email address complaints@carbase.co.uk. I did that and nothing happened. I also wrote complaints...twice and they still didn't bother to respond to my emails. If you really must buy a car or van from this petty company at least NEVER buy any other products they so desperately try to sell with the car. It is not worth it. People buy from a car dealer hoping the experience will be better than buying from a private seller. Not the case for this company. Completely and utterly useless. Avoid giving your money to these clowns.

Rang to test drive a car saying on line available, rang to book then told car not there still in storage ok then asked for a deposit ? Only wanted to view and test drive the car what a rigmarole dont bother wasting your time or money , gone elsewhere

Turned up on Saturday but was told had to book in advance for a test drive (no problem). Turned up 10 days later as arranged - no one was expecting me. Kept saying someone would be with me shortly, what car was I here to look at, etc. Gave up after 30 mins and went home. What a waste of time.

I dealt with a gentleman by the name of Tony Hockley. What a totally professionelle and really Nice Guy to deal with. From the first phone call to the last call helpfull and polite. Thanks for everthing Tony.

I bought a car from this place and I was fooled because I am Romanian and I didn't understand everything, the car was defective when I was back I didn't listen to the problem, I repaired the car with my money £ 1200. the most shitty diler plus agents and managers is 0

Spotted an Audi A3 S-Line on Carbase webpage. Contacted them to view it bit they advised me it wouldn’t be ready for 21 days due to preparation after they initially received it. I left my details. Five days later I got a call from them telling me the car was no longer available after another customer had RESERVED it! I wasn’t given the option to reserve it (as i probably would have if offered to me!) Poor Customer Service to a potential customer who had a nice big, wad of money to spend with them. Won’t be dealing with this crowd now....as if this is how they treat potential customers....then how will they treat you after they’ve had your cash? Their loss! 🤷🏼‍♂️