So far its been a good experience, the Citroen we purchased from concept drives smooth. It was a fast in and out process, just waiting for the manager to sort my fuel for the journey I had to make. They were really polite, well mannered and we had a bit of a laugh too.

5 the way the agent dealt with me from start to finish

It was an absolutely brilliant experience! I saw Concept online and I'd heard of them before, it was just so simple, they bent over backwards for me. Fetha who dealt with me was brilliant. It was an easy process overall!

The service that Dan after sales and Kieren in finance provided was 1st class. Nothing was to much trouble and was always on the end of the phone to help me when needed. Recommend concept to anybody

I just wanted to say a massive thank you to you all and especially the 2 lovely gents I was dealing with that made me getting my dream car happen. I've been so happy this past week thanks to them- it doesn't even feel real when I get in my car to go to work in the morning! I know they worked really hard trying to make it happen as my credit score is absolutely awful. I don't know how they did it, but they did and I can't thank them enough. They were so lovely to deal with, so polite, when i was talking to the gent on the phone / WhatsApp, it felt like i was just talking to a friend. Any car that I finance in the future, I won't be going anywhere else. Thank you so much Concept Car Credit!

5

Up to now my rating is 4. It would be a 5 but there are a few electrical faults that need to be dealt with. Concept are aware of this. These faults didn't exist until I went back for a computer update. The inconvenience of having to travel back to them to get this sorted is annoying. I work nights so I'm having to take my car to them driving whilst tired. Otherwise they have been brilliant

So far, the car is running alright, I used to have a bigger engine and I’m doing a lot of driving for work, and it was just costing a lot in fuel, so I needed a smaller engine. I had used Concept Car Credit before for my previous cars and the experience was good so I went back. There is a little issue with the wipers they don’t seem to be working properly but I haven't spoken to Concept about them yet. The first time I bought the car they just supported me, everything was really smooth and it was same process this time around the customer service is all good I’d rate them a 4 just because of the issue with the wiper, other than that all is okay with the car.

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feta treated me very well he got things sorted out for me straight away and made sure I was comfortable throughout the process Feta is an excellent sales person I was well looked after made me feel at ease and comfortable throughout.