Ryan M, July 2025
"pleased with my decision"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was due an upgrade on my van as the one i had prior was just having issue after issue, I decided to bite the bullet and get a new one, I couldn't be happier with my decision, no issues with it so far.. touch wood. It is great to drive it and not have to worry. The experience at the dealership was just really easy, no dramas at all, good customer service, really happy.
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Aftersales from Essex Prestige in response to pleased with my decision
Hi Ryan, Thanks so much for your great feedback! We’re really happy to hear you’re enjoying your new van and that the process was easy and hassle-free. Here’s to many trouble-free miles ahead — touch wood! If you ever need anything, just give us a shout.
Craig K, July 2025
"No pressure on the sale"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
️️️️️⭐⭐⭐⭐⭐
Great experience with Essex Prestige!
Really pleased with my Tesla purchase. The team was friendly, professional, and made the whole process smooth from start to finish. No pressure sales, honest advice, and the car was exactly as described — spotless and in great condition. Would definitely recommend them to anyone looking for a new vehicle
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Aftersales from Essex Prestige in response to No pressure on the sale
Hi Craig, Thank you so much for your fantastic review! We’re thrilled to hear you had a great experience and that you’re happy with your Tesla. Our team always strives to make the process smooth and honest, so it’s wonderful to know we hit the mark. We really appreciate your recommendation and hope you enjoy every mile in your new car!
Angela H, July 2025
"⭐⭐⭐"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Salesman very condescending quality of the sports kit fitting wasn't great had to refit myself as just glued on
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Aftersales from Essex Prestige in response to ⭐⭐⭐
Thanks for your feedback. We’re sorry to hear about the issues with the sports kit and your experience with the salesman. That’s not the service we aim for, and we appreciate you letting us know. Please feel free to get in touch if you’d like to discuss this further.
Richard W, July 2025
"Only place you should go"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have bought 2 cars to the dealership now and sold one to them, and it's just absolutely fantastic. The service is always brilliant, and the staff are always on form and friendly. I always feel well accommodated by them, and hopefully, I will return again in the future. I wouldn't recommend anywhere else.
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Aftersales from Essex Prestige in response to Only place you should go
Hi Richard, Wow – thank you so much for your continued support! It really means a lot to us that you’ve chosen us here art Essex Prestige not just once, but multiple times. We’re thrilled to hear that you’ve consistently had a fantastic experience and that our team has made you feel welcome and well looked after. Your kind words and recommendation truly make our day. We’ll look forward to seeing you again in the future!
Annonymous, July 2025
"I would still give them 4.5 stars."
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Mercedes C-Class has been really good, other than a few issues which I have spoken to the dealership about. They told me I can bring it in and they will have a look, which is good. The gentleman who served us, I can’t remember his name, was great and really helpful. So even though I’ve had a few issues, I would still give them 4.5 stars.
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Aftersales from Essex Prestige in response to I would still give them 4.5 stars.
Hello, Thanks for the great review! We're glad you're enjoying the C-Class and appreciate your understanding about the issues. We're happy to take a look when you bring it in, and we'll pass your kind words to the team. Thanks again for the 4.5 stars!
Kevin, July 2025
"Sold van with an obvious oil leak"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The van had a leak from the main crank seal. Left anywhere for more than 2 minutes would leave an oil stain. How the van could have been serviced without spotting the obvious oil staining down the side of the engine i dont know! Sat nav doesnt work because antenna has been removed from wing mirror. Again easily diagnosable.
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Aftersales from Essex Prestige in response to Sold van with an obvious oil leak
Hi Kevin, We’re sorry to hear about the issues with the van. While all vehicles are inspected before sale, some faults may not present themselves at the time. We appreciate you highlighting the oil leak and missing sat nav antenna, these should ideally have been caught, and we will review our processes accordingly. Please feel free to contact us directly to discuss how we can help resolve this.
Anonymous, July 2025
"Friendly and helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Found the staff at Essex Prestige to be friendly and helpful when going through the buying process, nothing negative to report. Whilst I've not done much driving, I would still recommend them to others looking to buy.
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Aftersales from Essex Prestige in response to Friendly and helpful
Thank you for your kind review! We're really pleased to hear you found the team at Essex Prestige friendly and helpful throughout the buying process. It's great to know you'd recommend us, even if you haven't had much time behind the wheel just yet. We hope you enjoy every mile in your new car, and if you ever need anything, we're always here to help.
Roger M, July 2025
"Helpful and friendly staff"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The van has been great - it didn't come with a spare wheel though which wasn't ideal. The staff were helpful and friendly too. I'd give them 4 stars.
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Aftersales from Essex Prestige in response to Helpful and friendly staff
Hi Roger, Thank you for your review and for choosing us for your van purchase! We're really glad to hear the van has been great and that you found our team helpful and friendly. We appreciate your honest feedback about the spare wheel – we'll certainly take that on board as we’re always looking for ways to improve. If there's anything we can do to help going forward, just let us know. Thanks again, and we hope you continue to enjoy the van!
Craig B, July 2025
"4 out of 5"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff were good - they told me everything about the van, and made sure it was all cleaned on pickup. A sensor in one of the wheels is playing up and there's a leak in the roof though. I did ring Essex Prestige about it but I haven't heard back as of yet. My experience with them was fine.
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Aftersales from Essex Prestige in response to 4 out of 5
Hi Craig, Thanks for taking the time to leave your feedback. We're really pleased to hear you were happy with the service and that everything was explained clearly at pickup. We're sorry to hear about the issues with the sensor and the roof leak, and that you haven’t heard back yet. We’ll make sure this is followed up for you as soon as possible. If there’s anything else you need in the meantime, please don’t hesitate to get in touch.
Gurol P, July 2025
"The car is lovely"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is lovely I'm enjoying it - it's just a weekend car for now! Dylan is the one who I dealt with - he was very friendly, calm and patient. I'd give them 5 stars.
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Aftersales from Essex Prestige in response to The car is lovely
Hello Gurol, Thank you so much for the great review! We're delighted to hear you're enjoying your new car – sounds like the perfect weekend drive! We'll be sure to pass your kind words on to Dylan – he’ll be thrilled to hear your feedback. Enjoy the car, and if you ever need anything, we’re here to help!
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