Tomasz J, July 2025
"Enjoying the Audi A6"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been really enjoying the Audi A6 so far, other than an issue that I have had to book in to the Audi garage. However, the customer service was very good, and I would recommend Essex Prestige to others.
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Aftersales from Essex Prestige in response to Enjoying the Audi A6
Hi Tomasz, Thank you for your feedback! We’re glad to hear you’re enjoying your Audi A6 and that you found our customer service very good. Sorry to hear about the issue you’ve experienced. Thanks so much for recommending us here at Essex Prestige—we really appreciate it!
Anonymous, July 2025
"Naz was really helpful"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It was a really good experience, I'm quite pleased. I dealt with Naz - he was really good, he didn't pressure me to buy and was really helpful. 4.5 stars.
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Aftersales from Essex Prestige in response to Naz was really helpful
Thanks for your great feedback! We’re pleased to hear you had a good experience and that Naz was helpful without any pressure. We appreciate the 4.5 stars and hope to earn that extra half star next time! If you need anything, just let us know.
Harwinder S, July 2025
"4 stars"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I dealt with Naz - he said just take your time and have a good look around which was appreciated. They close at 5 but they even stayed later so I could have a proper look at the car. I'd give them a 4.
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Aftersales from Essex Prestige in response to 4 stars
Hi Harwinder, Thank you for your kind words! We’re glad Naz made you feel comfortable and that the team stayed late to help you get a good look at the car. We appreciate your 4-star rating and hope to make your next experience a 5-star one! If you need anything else, just give us a shout.
Blerim C, July 2025
"Ford Ranger"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The service was good, I was happy. When I first bought the car it was stated it had full service history but yet I haven't been sent any service information though. I am really enjoying the car so I'll give them 5 stars.
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Aftersales from Essex Prestige in response to Ford Ranger
Hi Blerim, Thanks so much for your feedback! We’re glad to hear you’re enjoying the car and appreciate the 5 stars. We’re sorry if the service history hasn’t reached you yet — we’ll look into that and get it sorted as soon as possible. If you need any further help, just let us know!
Anthony D, July 2025
"VW Transporter"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'll give them 4 stars - my experience with them was good. I pointed out a few issues with the van and to be fair they were all addressed before handover which was appreciated.
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Aftersales from Essex Prestige in response to VW Transporter
Thanks for your feedback! We’re glad to hear your concerns were addressed before handover and that you had a good experience. We appreciate the 4 stars and hope to earn that extra star next time! If you need anything else, just let us know.
Jamie U, July 2025
"Really good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is the second car I've bought from them and I'm going back in November to buy a member of my family a car too. The service and the staff are really good.
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Aftersales from Essex Prestige in response to Really good
Hi Jamie, Thank you so much for your continued trust in us! We’re thrilled to hear you’re happy with the service and staff, and we look forward to helping your family member find their perfect car in November. If you need anything before then, just give us a shout!
Sabrina D, July 2025
"We've had 2 cars from them so far"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The experience was very good, although I haven't received the paperwork yet. The staff were great - we've had two cars from them so far, I cant fault them at all.
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Aftersales from Essex Prestige in response to We've had 2 cars from them so far
Hi Sabrina, Thank you for the great feedback! We’re glad to hear you’ve had positive experiences with us and appreciate your kind words about the team. Sorry for the delay with the paperwork — we’ll make sure it gets to you as soon as possible. If you need any help in the meantime, just let us know!
Reshmah, July 2025
"Second time buying "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is my second time visiting Essex Prestige. The first time, my husband bought a van, and then I went back to buy the Range Rover. I was impressed by their aftersales service, as I took it back with a few issues and they resolved them the same day.
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Aftersales from Essex Prestige in response to Second time buying
HI Reshmah, Thank you so much for your continued support! We’re delighted to hear you were impressed with our aftersales service and that we could resolve the issues quickly. We look forward to helping you and your family again in the future!
Josh T, July 2025
"Easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Although I didn't visit the dealership, I didn't have any problems throughout the process and taking delivery of the car was easy.
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Aftersales from Essex Prestige in response to Easy
Hi Josh, Thanks for your feedback! We’re glad to hear the process and delivery went smoothly for you, even without visiting the dealership. If you need anything else, just let us know!
Emma E, July 2025
"Nissian Navara"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Nissan Navara has been good with no mechanical issues. The only thing is that there are a few places that have not been sprayed properly. I can't remember the salesman's name, but he was very helpful, and I would return to them in the future if I were to buy another car.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Nissian Navara
Hi Emma, Thank you for your feedback! We're glad to hear your Nissan Navara is running well and that our team was helpful during your purchase. We’ll take note of the paint issue and work on improving. We look forward to helping you again when you’re ready for your next car!
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