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Liars cars are should even have mots there that bad tell you deposit is refundable another lie don't trust anything about this firm shocking
Would not buy a car from here. Misold a mini and they failed to refund transport costs. The body work was not excellent, as it had several marks on it, one of which was a stone chip and I was told it had Bluetooth, needless to say it did not. I was then shouted at over the phone.
Reviewer has confirmed their email address
Lesley Timmins in response to Really poor serice
Hi. Daughter looking at cars her tomorrow-Saturday. She said the cars are all AA approved? Is that not the case?
Katy in response to Really poor serice
The car was not in excellent condition. They justified this by saying for its age. The mileage was not the same after AA inspection. I found the after care appalling. The sales manager put the phone down on me and just talked over me when I tried to make my complaint. The AA did get involved but I will no longer be having my car insurance with them.
Purchased a car from here in November, as soon as I drove away I noticed the back rest of the drivers seat would jolt into my back every time I pressed the brake rang then the next day and was told someone would call me back to get it looked at Heard nothing after 2 weeks I called again as the radio and the heated rear screen we’re broken again was told someone would call me back to get it booked in and they didn’t. Several calls later they said someone from their repair garage would call to get it booked in still didn’t hear anything and then whilst driving the car with my disabled son in the passenger seat he tried to recline the seat and the back rest shot back and got stuck in recline and we couldn’t get it back up . Took it to a mechanic who also couldn’t get it back up Drove the car back to them over Christmas and left it there for them to fix 2 weeks later no call (and I was now paying for a hire car as my child needs a vehicle due to medical issues) I called them for them to tell me there was nothing wrong with the car or the seat and it had been AA inspected so I asked how they had fixed it and they couldn’t tell me All they had done is force the broken reclined seat back up and then said that it was us who didn’t know how to use the recline lever and we were using the wrong lever , bearing in mind we reclined and put the seat back up almost everyday , it was definitely stuck and was actually a common fault with the make of the car according to the manufacturer after speaking to them on the older models of the car 2013 After emailing the finance company to complain they still didn’t do anything (their finance company is in house so you don’t get any help) I had to go back in there where we was confronted by a rude manager Jason and the owner Marc who was so rude and arrogant and was demanding I drive the car while he was there as it had been AA inspected (I spoke to the aa inspector while he was there who said he had the same make of car as we had and he didn’t have the same problem with the drivers seat jolting every time he braked ) and there was nothing wrong with it to which I agreed but then he started being personal and insulting to my partner so we ended up having a heated disagreement so we left and told them to fix the car properly or we wouldn’t be taking it back That was in January and we still have no car from them and they refuse to do anything about it We have now raised a case with the financial ombudsman and are awaiting their decision DO NOT BUY FROM HERE THEY ARE USELESS They try to bully customers who complain but unfortunately for them that didn’t work with us They’ve also had to fold this business and go bankrupt and then reopen it in a different name but have the cheek to questions their customers financial situations and business that they run AVOID AVOID AVOID
Reviewer has confirmed their email address
AVOID THIS COW BOY COMPANY AT ALL COAT! THEY WILL RIP YOU OFF AND SELL YOU FAULTY DANGEROUS CARS! THEY ARE NOTHING BUT BULLIES ANS COWBOYS IAN HUNT THE OWNER OF THE DEALERSHIP SHOULD NEVER BE ALLOWED TO SELL ANOTHER CAR AGAIN IN HIS SAD PATHETIC LIFE! SEE YOU IN COURT! I WILL NOT BE BULLIES BY YOU AND I WILL WIN
Reviewer has confirmed their email address
Travelled from Blackpool to pick up a Jeep…it conked-out 20 mins after buying it on the M6…eventually had to arrange to be rescued costing £300 (they did refund this after having to chase several times)…the jeep is still on the ramp at my local garage 11 weeks later. Shocking company.
A very clean and friendly showroom with a wide variety of cars! Don't understand why there are bad reviews, it just goes to show that people only tend to leave reviews when dissatisfied with a service! All staff at Fort Used Cars were professional and really pleasant. Good choice of cars and they kept me informed all the way through until I could pick my new car up.
Reviewer has confirmed their email address
we saw a Renault Captur which is still for sale on their website now at a higher price, we paid a deposit as Ian said he had to get it out of the back of the showroom, we viewed it that weekend alloys scuffed, staining on seats and warning light on, lots of time and promises later we go to collect it again 3 weeks after initial viewing, warning light comes on again, no valet, and the wrong tyres installed which we were paying for, they said they would fix it, no contact Monday none Tuesday and eventually we were called by Jason after a lot of back and forth emails we agreed to pay for the alloys £120 so they owed us £130 everyone agreed, that is until we would not sign their gagging letter which has no legal standing so dont sign it, they have now notified us its with their legal team who should have written to us by today as we now owe them £212 , our legal rep said they have to give our deposit back under the consumer rights act, we also asked them to assign private plates to the car they did , but they never registered them with the DVLA as they said they would, we would have been driving a faulty dirty illegal vehicle off their forecourt 1* GIVEN FOR NO OTHER REASON THAN TO ALLOW ME TO GET THE REVIEW ON HERE
Reviewer has confirmed their email address
Looking to buy from a stereotypical car dealer who wants to part you from your money and provide you with a vehicle which needs further repairs and is actually illegal when it leaves the showroom. Then refuses to talk or refund? Then this is the dealership for you.
SVP in response to Get a bus-its less hassle.
Totally agree - Trading standards should be investigating. Any easy programme for Dom Littlewood too.
Vistied for the first time following a family recomendation - suprised how helpful they were, Shaun was very accomodating with me. Thjanks for all your help
Reviewer has confirmed their email address
Lovely car, exactly as described. Sam is really friendly and helped arrange everything for us. The car was delivered on time by a lovely, helpful guy who explai
Reviewer has confirmed their email address
Fort Used Car Centre is an Independent dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Fort Used Car Centre
263 Bromford Lane
Birmingham
West Midlands
B8 2SG
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