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If you buy a MG car from this dealership i would advise you to take it to another MG dealership for any services or repairs as they do not have anyone that can work on MG car. Awful customer service i would not give any stars ratings
Reviewer has confirmed their email address
I bought a car from Henson's 3 years ago, and had good service and was treated very fairly. So when it was to change the car it was only natural to speak to them again. Just as before I got great service, everything was explained, no hard sell, and I got a great deal. I'm sure I'll be visiting them again when it comes time to change the car in however many years. So once again thanks Henson's and especially Lee
Having recently purchased an Audi A4 Avant I couldn’t recommend Henson Motor Group highly enough. Lee and the rest of the guys at the dealership were brilliant and excellent at keeping me informed of progress. Nothing was a bother which was great. As the car was a 2013 plate, the garage went above and beyond usual levels of service and coordinated window tints and new alloy wheels being fitted to the car before I arrived to drive it away. The results were brilliant and having this additional costs added to my monthly payment meant that it was a no-brainer and made the car look brand new again. In summary, the level of upfront attention to detail in terms of my budget to spend and great aftercare made the purchase both an enjoyable and relaxing experience. I would highly recommend their service and I will certainly be making sure that I get all future cars through Henson Motor Group. I have already been recommending your service to friends and family. Keep up the good work!
Reviewer has confirmed their email address
Richard recently sold us our Audi. He couldn’t have been more help and went that extra mile to make sure the car was perfect for us on collection. He was friendly and attentive and not pushy like what we have experienced at other places. Will definitely return to Henson Motor Group in the future for our next car!
THIS IS NOT SLANDER AND SLANDER IS WHERE ITS A LIE THIS IS ALL TRUE !!! Would NOT recommend Henson Motor Group AT ALL !! UNLESS YOU WANT A BROKEN CAR IN THE FIRST WEEK... now we have been stuck with this for 10 months and biggest hell of ours lifes caused nothing but stress.. Bearing in mind had a full sweep and inspection report and 12months MOT before the keys was handed to us.. * first week - clutch broke * few weeks later breaks , wheels needed balancing * fuel filter needed changed ( dispite having a service done they said * glow plugs * dpf done TWICE before they agreed to replace ( didn't tell us this though found out by a different garage , they was told it needed replaced the first time not a force re gen they ignored the REAL mechanics. * seat belt clip MORE THEN ONCE * left clips of main parts, pipes off LET us drive away in this state oil went all over the engine Garage has admitted ON RECORDING they neglected us and put us in danger with our kids more then once.. ** so much more issues to many to list! It's been in garage more then anything. Got the car back week before Christmas the owner DAVID WILSON said YOUS wont be back it's all fine.. Surprise surprise 2 months later its broke again Now owner DAVID WILSON wont sort the issues ignores all messaged hes seen the new report ( done last week by a professional garage ) and pictures of faults of recent ones DOES HE CARE NO.. HIS WORDS I HAVE NEVER GAVE A RE FUND IN 25YEARS AND I DONT INTEND TO.. no thatl be cause he blanks customers and RIPS folk off after getting there money.. I know we are not the only ones. (( this is going further AND wont he dropped )) #hensonmotorgroup #zoomocarcredit <~ AVOID AVOID !! this is just one of my photo after a so called repair left pipes loose the car is worth the scrap yard in fact if go to scrap yard might in fact even find better FEEL SORRY FOR ANYONE THAT GETS LEFT WAY WE HAVE NOT ACCEPTABLE I ALSO HAVE THE COPY ON RECORD ADMITTING NEGLIGENCE ALSO THE COMPANY HAS NOT HANDED OUT A REFUND IN 25 YEARS SPEAKS VOLUMES
Reviewer has confirmed their email address
Always go to Henson Motor Group always look after you the whole team second to none would recommend to all my family and friends. And Richard looked after us from start to finish thanks to all the staff.
I could not thank the guys at Henson Motor Group enough, they made the buying process very easy and stress free. I love my new Audi A3, the price was also the cheapest, they also got my monthly payments to suite my budget.
Reviewer has confirmed their email address
Bought my Audi from Henson Motor Group, Ramiz look after us he is fantastic very hepful and polite went the extra mile to get the deal. I do recommend Henson for your next car, thanks again Ramiz.
Reviewer has confirmed their email address
Picked up a skoda from Henson Motor Group, great car, Richard and Ramiz sorted me out.
Excellent service from start to finish, going to Henson Motor Group made everything hassle free. Big Thanks to Ramiz he make the exprince so easy to deal with. They have lots of amazing vehicles on site and a good website to view them. Honest and professional company, would definitely go back to them. Thanks you.
Henson Motor Group is one of the UK's largest car supermarkets. Established in 1996 Henson Motor Group were the first to pioneer the new and used car supermarket concept, not only in Newcastle but in the North East.
When it comes to buying and selling new and used cars our extensive motor industry experience has enabled us to realise what the customer actually wants and has allowed us to become one of the largest car supermarkets in the North East. Not only do we have experience in buying and selling cars but more importantly we constantly monitor the UK market for the best prices to ensure you the customer get the best deal.
At Henson Motor Group we are determined to make your next car-buying experience as easy, stress-free and most importantly enjoyable as possible. In order to do this, we ensure our friendly and approachable staff are trained in every aspect of the new and used car industry.
We look forward to helping you find the right car at the best possible price.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1996
| Excellent | 42 | |
| Very Good | 2 | |
| Average | 2 | |
| Poor | 3 | |
| Terrible | 11 |
Henson Motor Group
Henson House Ponteland Road
Cowgate
Newcastle upon Tyne
Tyne and Wear
NE5 3DF
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 18.00 |
| Sun | 10.00 - 17.00 |
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