Made appointment, left deposit, picked car up, easy. Just how I like it. I don’t usually leave reviews and to be honest reading some of the reviews on here completely contradict my experience. I will buy my next car from Junction 17 Peterborough.
I have just left J17 Cars in Peterborough to look at an Audi RS Q3 which they have in, after a 100mile drive. The sales man, Zac, walked out and I mentioned I had reserved the car online, he said he will get the keys. He walks down with the log book in hand ready to sign over. He couldn’t tell me what had been done referring to oils, service etc, but said if I’m buying the car then he will get the oils done, so they’re not done! The only paperwork he would show me was their own check sheet which means nothing really. I explained that I was a cash buyer, wasn’t buying the car today and was viewing a facelift model tomorrow to compare if the extra money is worth it. I asked for a test drive, the reply was: what’s the point in that?! I said it’s so I can compare the vehicles, at the end of the day I am spend 25 grand. He said it’s company policy that the car doesn’t get a test drive until you buy it! I am not buying any car without testing it first. I told him to forget about it and can he send me a refund. He asked why I told him to forget it, I said it’s the attitude, I expect to be treated with at least a proper answer and a bit of respect. He walked off and said I will check with the manager, I thought this is so much hassle to get a test drive what will it be like if there’s any issues. I told him to forget it and I walked out! This garage is to be avoided or you buy a car at your own risk.
Reviewer has confirmed their email address
Marc in response to Company policy: no test drive until....
Given my experiences, doesn't surprise me. Who in there right mind buys a used car without test driving it? Strong arm tactics ?
Junction 17 Peterborough is the worst car dealer I’ve ever dealt with. Too much to list on here. Stay well clear. I’m getting trading standards involved to try and stop anyone else going through what I did.
AVOID! AVOID! AVOID!!! NOT FALSE!!! They have seem to have been able to communicate quicker with a review website than they have with their customer!! This company is terrible, I mean really really bad!! Test drove car it had issues. Was assured all would be sorted on pick up it wasnt. Took them two weeks to get car ready. Had additional admin fees for insurance as car promised to be ready. Even rang and checked. Wasnt given any details of additional warranty I purchased. Had to chase up. There were three issues I picked up on. None of which were sorted. Should have walked away. Left good deposit as gesture but made no difference. They had car for a week and not all issues sorted. Wasn't given courtesy car even though issues should have been sorted before I purchased it. Had to get taxis to work. Many phone calls to check if work was done Staff rarely ring you back. Had to phone several times for hpi check. Paid for it myself in the end. Car showing outstanding finance ( its stock unit finance though which is different but disconcerting anyway). Said they would change front tyres, they didn't. Car wasn't valeted. The pdi is a joke most items on list not ticked. ( had car checked by someone else). Was so low on fuel I'm surprised I made it to the nearest petrol station. ( add price of full tank to car sale price and have it full when customer picks up! Would be a nice touch). Had to chase up V5 several times and problem with the reg number itself. Paid for new tyres myself and getting issues fixed elsewhere and paying for it. Dont even want to ring them. I expected more when you spend £25,000 on a car and leave £10,000 deposit. I paid the balance on pick up. I've never had such a frustrating time buying a car EVER!! They managed to make something that should have been exciting into something miserable. The list goes on unfortunately. If you're looking at cars from this company then don't. Wouldn't go nack to Junction 17 if you paid me! Dont ne fooled by the big impressive showroom you would be better off buying a car from Boyce from only Fools and Horses!!! You have been warned!!!
Olaribigbe. I wish to award five stars only to Luke personally for the excellent service I received from him in negotiating my recent purchase of a car I bought from Junction 17 (Peterborough.) From my first conversation with Luke to the end of the transaction he gave me regular updates on the progress of the purchase. He listened carefully and courteously to any queries I had. Nothing was too much trouble for Luke: he is a consummate professional who spares no effort to ensure a good outcome for the customer. It is such a pity that Luke’s manager was not as helpful as Luke from whom he could learn much about professional attitudes to clients. If I was thinking of buying another car, I would wish Luke to transact the deal.
Luke Cole from Junction 17 Cars Peterborough in response to 5 stars, but only for Luke
Hello Ola, Thanks very much for your kind words, it was an absolute pleasure to help you along with your car purchase and you've been a very memorable first customer! I hope you're still enjoying your car, and should you have any issues in the future, don't hesitate to give me a call. Best wishes, Luke - Aftersales
Great experience buying from Juntion 17 cars. James was very helpful and the whole transaction went smoothly!
Reviewer has confirmed their email address
Bought a car from j17 peterborough, no mats, no spare key, no pedal covers. Just been through an mot with an advisory for having a nail in tyre, didn’t even fix it. No v5, wouldn’t respond to emails. The salesman Phil is a joke. In the end applied to dvla for my own v5 costing me £25. Would never recommend this garage to anyone
Reviewer has confirmed their email address
Luke Cole from Junction 17 Cars Peterborough in response to After sale shocking
Hi Gary, I'm terribly sorry that you haven't been one hundred percent happy with your purchase from Junction 17. It is our aim to make sure that all of our customers have the best experience possible when purchasing a new car, so your review does matter to us. If you would like to get in contact regarding some of the issues you had with your purchase, I would be more than happy to help - I'm sure there's something we can do. All the best, Luke - Aftersales
Purchased an Audi A6 all friendly and helpful while your looking but couldn't give a s*it after you purchase .was not informed of progress of car..car was not ready when I arranged to collect .covered in dirt and dust after said full valet was suppose to take place...professional way of presenting someone their car....so had to return later after they washed it with water and quick wipe down then lied to my face..kept calm..only to find headlight all wet inside !! Tyres almost worn out bar one.. mentioned headlight no interest .£450 to replace. Just left as the predanctic grinning salesman james wanted his lights out.. even tried to take payment for car again even though he told me on phone few days earlier he had been notified of payment.. Do Not pay for your car till you collect as its ran by cowboys ..
Purchased a BMW from Junction 17 Cars, great selection and great service. Gave me a good price on my old car and James was very friendly wasn't pushy and even offered us to take the car out for longer so that my wife could have a drive it as she had never driven automatic before. I was a bit unsure after seeing some of the comments on here, But based on my experience I would tell anyone and everyone to go and see these guys!!! Great job James oh and by the way she got her pink air freshener :)
Reviewer has confirmed their email address
I saw a car online and booked an appointment for a test drive, I was asked about leaving a deposit to take the car off sale which I thought was a great idea as it would be a few days before I could get there and didn’t want to lose out. I was contacted before the appointment and told that their checks had picked up that the brakes need replacing and couldn’t get the appropriate parts in on time and would need to rearrange the appointment. I was initially upset as I had my heart set on getting the car for the weekend but upon reflection I am over the moon that they wouldn’t just rush the car out of door and forsake my safety. Once I collected the car I couldn’t fault it.
Reviewer has confirmed their email address
Junction 17 Cars is an independent family owned used car retailer with over 50+ years combined experience. Our innovative, fresh approach to the motor trade has led to our rapid expansion with an unrivalled reputation.
You will always find a large number of prestige cars in our stock however, if we don't have exactly what you are looking for, our professional team will work with you to source it.
Our state-of-the-art showroom is located in Yaxley, within the historic city of Peterborough. Convenient for access to London and the Midlands with excellent links to the UK’s road and rail networks.
We stock more than 300 prestige cars and are not tied to any one manufacturer or brand, enabling us to offer completely impartial buying advice. This independent advice also means that you can be assured that we have the freedom to select only the very best quality cars of any marque. We also specialise in Brokerage, enabling customers with unique high-end motor cars to maximize their returns by using our state of the art showroom and facilities unmatched nationwide.
Our commitment to service and the pride we have in our cars means that we operate an open-door policy. We want people to come and enjoy the Junction 17 Cars experience by seeing and feeling our stock for themselves.
Our range of finance options make it easier to afford your ideal car or a fleet of vehicles for your business. The plans are all flexible and we’ll set the payments based on your budget.
If you want a quality car and guaranteed peace of mind then you can be confident in placing your requirements in our hands as all our staff members are fully trained to be specialists in their discipline. So why not contact us today to start your journey of a lifetime in the car of your dreams?
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1975
Junction 17 Cars Peterborough
1 Kestrel Way
Peterborough
Cambridgeshire
PE7 3GP
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 18:00 |
Sun | 10:30 - 16:30 |
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