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148 reviews from our car dealer reviews community
Leave a review for MB Brent Park
Leave a review

148 reviews from our car dealer reviews community

Leave a review for MB Brent Park
Leave a review
"M Ibrahim"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After looking at the reviews on MB Brent Park, I was quite nervous about checking their cars out. As I was looking for a white c-class coupe with panoramic roof, I found the exact specs at MB Brent Park. So I decided to go there since I live locally and wouldn’t take so long. When I got there, a young man offered me a drink and helped me out by showing me around the car. After looking at the car, I wanted a test drive as I wanted to see if I was comfortable and so I went for one. I looked at the paper work and was happy with everything. As I completed the paper work, the car went for a valet and was ready for me to take away as soon as I had finished. So happy with my purchase and will go back again to upgrade.

Helen Jones from MB Brent Park in response to M Ibrahim

Dear Customer, many thanks for the five star review. We're glad the test drive and entire sales process went so smoothly. Please recommend us on to your friends and family, please also like us on Facebook and follow us on Twitter! Thanks again for choosing MB Brent Park and of course we'd be delighted to see you again for your next service. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

"M Raj"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dear buyers, I bought a C Class Mercedes Benz from MB Brent Park. I thought they are specialist people for Mercedes. WRONG WRONG. They charge me £3000 for the car which is not even worth £1000. When I went to ask them about this and problems they were so rude and opened their hand that they can't do it. Mr. Hussain is the manager who sold the car with the engine management warning light on, told me that the car has a problem with the sensor and cost me £300 to fix. When I went to check with the warranty they sold me, it didn't cover the fault. I finally spent £2000 for cam shaft chain. I strongly advise people please don't go there and find a proper Mercedes company to get the car.

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"Roy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend paying for your own pre purchase AA check for any vehicle purchased from MB Brent Park. In spite of being told the car had received a thorough pre sale check I incurred £2k of bills immediately for a car that cost £15k on items that ought to have beeb spotted and which made the car unsafe to drive over any distance. The failures were immediate and the response of MB Brent Park dismissive and false. Currently seeking a legal view.************************************************************* UPDATE OCTOBER 2015, Following an earlier review, all attempts to resolve the faults with the car at purchase have been rejected or ignored so the matter is now progressing to court. Any used car from this dealership should be independently checked as their own checks were clearly non existent insofar as the car I purchased was concerned. A £15k has required a £5k garage bill for essential repairs in order to make the car road safe. Happy customers here are lucky customers.

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Leanne65 in response to Roy

I'd be interested to know how you get on with the legal proceedings. I have taken them to court, and won. I have also contacted Trading Standards and the last I heard was that they were being investigated. Hopefully something will come of this.

Helen Jones from MB Brent Park in response to Roy

Dear Roy, thank you for getting in touch. We are sorry to hear of your experience. I have looked into your case and I can see that MB Brent Park have offered to inspect the vehicle in question. However, you have not accepted this offer. I am also aware that this case was dismissed by the local county court. Please email info@mbbrentpark.co.uk should you require any further assistance. Many Thanks, Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

"Benz"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not recommend MB Brent Park to anyone, unless you are looking for stressful times and headaches. Promises not kept, described information not true, they misled me. Before the sale they are like your friend afterwards they just don't care.

Helen Jones from MB Brent Park in response to Benz

Dear Customer, thank you for getting in touch. We are sorry to hear of your experience. Could you email info@mbbrentpark.co.uk with your car registration so that we can support you with this? Many Thanks, MB Brent Park

"Carrie"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had the car I purchased from MB Brent Park less than 3 months. I paid cash and have had an ongoing problem with it from 2 weeks in. The staff I have come across since things have gone wrong are rude and unhelpful. Will be contacting Trading Standards. 01/06/2015

Helen Jones from MB Brent Park in response to Carrie

Dear Customer, thank you for getting in touch. We are sorry to hear of your experience. Could you email info@mbbrentpark.co.uk with your car registration so that we can support you with this? Many Thanks, MB Brent Park

"Roger"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bad experience, as the vehicle was not as promised when collected. The car was filthy dirty and three of the tyres were illegal, including one being twelve years old and being comprised of three different makes, even after requesting for a new pair on the front which we were promised. Also, the number plate on the car was not registered to the vehicle, meaning we were unable to legally drive the car (seller did not inform me though). In the end the dealer only refunded for a sixth of the £600 plus pounds to make the car legal. A poor show for a 2 year old car costing £22000.

Helen Jones from MB Brent Park in response to Roger

Dear Customer, thank you for getting in touch. We are sorry to hear of your experience. Could you email info@mbbrentpark.co.uk with your car registration so that we can support you with this? Many Thanks, MB Brent Park

"Marlena"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing guys. Very helpfull with everything. All cars very good conditions. I bought from them mercedes CLS and I will go back to them definitely agine. If you are looking for a good car will high quality go to them. Absolutely profrssional. 5 stars it is not enough. Trust me :))))))))))))))))))

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"Khaled Ahmed"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall very satisfied with the purchase. Would highly recommend this dealer to others. Good work keep it up :-)

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Dealership Information

MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too. 

They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.

 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Part Exchange
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Used Car Sales
Van Sales
Warranty
Ratings
148 reviews3.8 out of 5 stars — Rated Very Good
Excellent
100
Very Good
2
Average
2
Poor
15
Terrible
29

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  • Contact Information

    Address

    MB Brent Park
    Central Business Centre Great Central Way
    London
    Greater London
    NW10 0UR

    Get in touch

    020 84515444
    http://www.mbbrentpark.co.uk/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    23%
    Percent of reviews responded to by this dealer

    Additional Information About MB Brent Park

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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