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I'm very happy with the service recieved from River View Cars, the car I purchased is excellent. I had a problem with a wheel bearing after 4 month and they have just replaced it for free. The staff are very friendly and willing to help, would recommend to all.
Riverview Cars were excellent and I'd be happy to recommend them. There was an issue with the MOT certificate which turned out to be a printing error and they sorted it out immediately. The car hasn't had a single problem so I can't comment on after sales service but based on the experience I had they were great.
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I have to say the people were very friendly and the sale did go really well. They do need to improve their after sales care, the warranty is there for a reason and although they fixed the issues with my brakes eventually it wasn't easy, they put up a fight and I had to work to make them do it. If they had of simply done the work with no complaints they would be getting top marks from me.
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They kept fobbing me off with trying to get the service history and then supplied me with cheap keys. Riverview Cars just want your money, buyer beware.
Everything was going fine on day one but it's been down hill from there. The car has had 7 or 8 issues and the dealership were responsive at first and then seemed to lose interest, it wasn't until I went down other routes to try give the car back that they took interest again, after sales was simply very poor at Riverview Cars in South Shields.
Reviewer has confirmed their email address
Riverview Cars Ltd is an Independent dealership that is based in South Shields. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Riverview Cars Ltd
Commercial Road
South Shields
Tyne and Wear
NE33 5TE
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