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83 reviews from our car dealer reviews community
Leave a review for Rix Motors
Leave a review

83 reviews from our car dealer reviews community

Leave a review for Rix Motors
Leave a review
"Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my ninth deal with Rix Motors, I find the ordeal of buying a car is made easy a comfortable and pleasant procedure due to the honesty and well informed sales team. Tell them the car you want, the monthly payment you can afford and they will do the rest. any prob's ask for Reg. happy Motoring with Rix Motors.

Staff from Rix Motors in response to Excellent Customer Service

Hi Allen, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Dishonest"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a new car and unfortunately I ended up at Rix motors. The owners son was there and seemed very friendly and helpful. I liked a particular car and I was told that if I pay a deposit it will be refundable (I checked this several times with them) believing them I did that, next day when I asked for my money back they completely changed their tune. Incredibly dishonest people, extremely poor. By conning me out of £100 they most definitely lost a customer for life and also dozens of people I have told about my experience. This is not only unethical but extremely poor business as well. Avoid

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+7 Found this review helpful

Rix Motors from Rix Motors in response to Dishonest

Hi Zain, I was disappointed and surprised to read your review as that is definitely not how Rix Motors looks after its customers, although I wasn't personally involved in your visit / experience I cant understand why a multi million pound business would want to keep a £100 deposit unless costs had been incurred at your request, Kind Regards Rix Motors.

"It was so great a service. Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was for the first time, in my history of buying cars on finance arrangements, that i drove home in my new car after everything was processed within the hours of a day by Rix Motor Company car dealers. The experience was great and i am now the proud owner of a top of the range motor-Range Rover Sport. Thank you very much indeed to Kyle and others at Rix motors.

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+0 Found this review helpful

Staff from Rix Motors in response to It was so great a service. Excellent

Hi, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought my latest car from the Rix company, never used this company before, however, extremely pleased to have been looked after by Scott Campion. Very helpful and professional, and made the whole process easy. Great choice of vehicles available . Bill S.

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+0 Found this review helpful

Staff from Rix Motors in response to Excellent customer service

Hi William, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my new car Mercedes A Class. Received excellent service from Gareth - Salesman. Gareth dealt with us in a polite and professional manner. This is our third purchase from Rix Motors - very satisfied customer again.

Staff from Rix Motors in response to Excellent service

Hi Sharon, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Great Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Scott, who dealt with us throughout the sale, was very professional and answered any questions we asked him. He explained the finance options to us in a way we understood and sorted us the best one. He makes a mean cup of coffee too. I would recommend you visit Rix Motor Company if you are after a quality car and ask for Scott.

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+0 Found this review helpful

Staff from Rix Motors in response to Great Customer Service

Hi Howard, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

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"Missold Warranty"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

"Great family friendly service..." - until you try to get work done under one of their warranties. Their salesperson told outright lies about the terms of the warranty, and then when approached to resolve the situation they were rude and patronising. Twice. I highly recommend going elsewhere.

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+6 Found this review helpful

Staff from Rix Motors in response to Missold Warranty

Hi Nick, I was disappointed to read you review, although I was not personally involved in your sale I do know that Rix Motors do not treat their customers in that way, in the last 6 months significant investment has been made to improve showroom facilities for our customers, ALL staff attending regular coaching to ensure that a "customer comes first" culture is paramount within the business and an aftersales department has been created to look after our customers should anything go wrong after collection, hope this helps give a more balanced view, Kind Regards Rix Motors.

"Trusted Car Dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a lovely car today second time we have bought from this dealership. Great to deal with and the salesman Gareth was so friendly and helpful no pushy sales pitch just good honest advice and help.

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+1 Found this review helpful

Staff from Rix Motors in response to Trusted Car Dealer

Hi Christine, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Wouldnt buy a car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

they very friendly before you buy a car but next day if you change your mind and give your car back to them you will see they another face which is it's happening to me. avoid this company . I will take a action with solicitors

Staff from Rix Motors in response to Wouldnt buy a car

Hi Muzzy, I was very disappointed to read your review and although I wasn't personally involved in your enquiry / purchase I can confirm that is not how Rix Motors looks after their customers, over the last 6 months there has been major investment not only in improving facilities to enhance the customer experience but ALL staff have been coached to understand the culture of "The customer comes first". We have also introduced an aftersales department to look after our customers should anything go wrong once the customer has collected their car, Any vehicle rejection would be handled professionally and in line with the laws that govern this part of our industry, I hope this helps going forward and does not put you off using the dealership again in the future, Kind Regards Rix Motors.

"Untrustworthy!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Viewed a car, agreed a trade in price and agreed on a fianance deal. Even shook the owners hand in the showroom when the sale was agreed! Flew through the fianance application. Deal all went through only to be told via phone call the following day it had gone up and extra £15 per month over 6 years. I’ve bought off Rix before, never again. A shame but it’s a buyers market and they’ve lost out on a £14k car over a poxy £15 a month! Their loss!

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+7 Found this review helpful

Staff from Rix Motors in response to Untrustworthy!

Good Afternoon, I was disappointed to read your review, although I wasn't personally involved in your sale I can say that is not how Rix Motors treat their customers, the showroom staff can agree a deal in principle with a customer and then the numbers are sent to the finance company for consideration, ultimately the finance company will advise Rix Motors if they want to take the deal and on what terms they will accept the business, quite often the finance company will determine the rate and payment based on the customers credit score, all Rix Motors can do at this point is advise the customer of the terms of acceptance and then it is up to the customer if they wish to proceed with the sale, I hope this adds some balance to your review, Kind Regards Rix Motors.

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Dealership Information

Rix Motor Company is a used car dealership that is based in Warrington, Cheshire.

If anyone has had an experience at this dealership then please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
83 reviews3.5 out of 5 stars — Rated Very Good
Excellent
51
Very Good
0
Average
3
Poor
7
Terrible
22

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  • Contact Information

    Address

    Rix Motors
    Hawleys Lane
    Warrington
    Warrington
    WA2 8JP

    Get in touch

    01925 230360
    http://www.rixmotorcompany.co.uk

    Opening times

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    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    77%
    Percent of reviews responded to by this dealer

    Additional Information About Rix Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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