Bad customer service. Rude and unknowledgeable people. I don't recommend it .

Needed a replacement EV for one stolen in July. Was recommended by my brother in law as Hyundai couldn’t supply one. We needed a replacement quickly as my wife was undergoing hospital treatment. Had a test drive in a Niro and was told if ordered now delivery would be September/October 2022. In October I rang the salesman to be told now November because the car was being built in Slovakia. No courtesy call. I explained the need for a car, but was basically told they couldn’t help. Fortunately my son was able to lend us his car for three months. No contact from the dealer during this time. Had to get another car because my son needed his car back. Decided to ‘risk’ Shelly Motors again and was introduced to Mitko. He was so helpful and we bought a Rio to tide us over. Chatting with him he told us the car was built in South Korea not Slovakia. In January we were told the car would be available possibly late January. At the end of January this was confirmed and they needed the funds by 30th January. I arranged a bank transfer and emailed the salesman to confirm payment made, but heard nothing from him. Rang him on 31st and left message, no response. My wife rang them and spoke to the Sales Manager who confirmed payment received. Collection was arranged for 6th February and Mitko took over dealing with us. He was great and gave us a fair price for the Rio. He gave us a good run down on the Niro. If it wasn’t for Mitko I would have scored Shelly Motors 1 star. The basic lack of communication from the original salesman was awful.

We recently purchased a Kia Niro Hybrid from Shelly Motors in Epsom. Visited a few times and great service every time. My husband finally decided to purchase the car and Gary James could not have been more helpful. Very happy

Another service at Kia Epsom and a other great experience. Reception polite, cheerful and very helpful. Technician test drove my car with me and again polite and enthusiastic to to do a good job. Did what they said they would so all together a good customer experience. Well done to Shelly Motors...

Recently visited shelly Motors in Epsom for a service and MOT. Such a disappointing experience. I will not be visiting Shelly ever again.

Dealt with Shelly motors Epsom for the passed few years . Mitko was more than helpful and went the extra mile to give great service . 10/10 for friendliness 10/10 for service Would recommend the team at Epsom

Tom and Rob from Kia Shelly motors are Epsom are absolutely the best. Great service from start to finish, very accommodating and nothing was too much trouble for them. Communication was second to none and they never failed to answer anything that I wanted answered . It’s my second car I have purchased from shelly motors and will continue my business with them for years to come. Thank you guys, you both deserve to have recognition and to do well.

Do not buy a car from here awful company and even worse customer care! Bought my car in November errors started in March it went back to them twice on the second occasion they had it for 29 days then gave it back to me a week later same errors appeared! 3 times they have given me back a faulty car for me and my children to drive around in! They don’t respond to calls or emails even when it’s a complaint. Don’t waste your time or money here!