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80 reviews from our car dealer reviews community
Leave a review for Shelly Motors Kia
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80 reviews from our car dealer reviews community

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"Absolutely spot on!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chris looked after me while I was down onsite and he did a sterling Job! I rang around 4 Kia dealers and he stood out as the nicest most helpful salesman and was there throughout the whole journey. I Have already passed his business card onto 3 of my friends who are purchasing at the moment! I will be back to Shelly Motors and hopefully Chris, when it is time to upgrade my car again.

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"I Love my new car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I could not be happier with my new Car! It is my pride and joy all I want to do is keep it looking brand new. I liked my old car but I owned it for about 3.5 years and washed it 3 times and I have already washed this one 5 times in as many weeks! Tom and Amy were absolutely brilliant I can not praise them highly enough! Fantastic service, they could not be more helpful with the process! I have already recommended to a friend who is interested aswel! 10/10

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"Perfect Service very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I really enjoyed buying another car from Shelly Motors. This is the second car I have bought and once again the service was perfect. I bought a Kia Sorento. I have recommended to some friends and one has already arranged to buy a Sorento like mine! I will be back! Thank you once again I am very happy as always!

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"6th car purchase from Shelly Motors"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the 6th time I have been back to Shelly Motors. This time it was for my daughter and we purchased a Kia Picanto. The service is always second to none. I deal with Charles nearly every time and he is always so helpful, friendly and goes above and beyond for me. I will continue to use Shelly Motors for years to come and I will again tell my friends and family about them.

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"Amazing Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Managed to book a service at short notice. Called the team who Shelly Motors who couldn't have been more helpful from booking to finish.

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"A bunch of conmen who lie to sell cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I should have known from the beginning that this place was going to be a headache to deal with as they would keep promising to ring me back but never would. They were also blatantly lying about why they didn’t return my calls, emails and why the car was taking so long to be “delivered” from their other branch. Turns out that the car they promised was “a ex-demonstrator” was actually an ex rental car from Hertz! I had already paid a pretty hefty deposit by this time which they said was non-refundable. I have contacted Kia head office about this and am taking it to trading standards soon. These liars use unfair trading practices and I’m sure it won’t be long until they are done for it.

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"The worst costumer service ever!!!!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have never deal with such a poor service. They don’t return calls, don’t deal with any enquires, they don’t even bother to deal with complaints. I have to contact the motor ombudsman to deal with my complaint and they are investing now. Never ever buy car from them!!!!!!

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Front desk at Shelley Motors Kia welcome you. Sales teams are great and all staff willing to help with parking etc.great team

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"Poor After Sales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do your self a favour and don't buy a used car from Shelly Motors Epsom Kia . Right from reception all the way up to the Dealer Principal that cannot even be bothered to return my emails. Staff that don't even lift their gaze from a compute when conducting a conversion , chew gum. GUM? I am flabbergasted! The sales manager addressed me with his hands in his pockets. Kia claims all approved used cars look and feel like a brand new car.Yeah? I've never owned a brand new car but I don't expect them to come with scuffed wing mirrors, deflated spare tyres, innefftive wiperblades and chipped windscreens. Buy from here if you must, but YOU HAVE BEEN WARNED!

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"Service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Shelly Motors for a 3rd service, arrived and was told to take a seat. The receptionist was polite and helpful. Waited for about 5 mins and then was called to the service desk, where the gent told me that he had no booking form from the web based booking service. I told him that they need to get this sorted. He was helpful and booked me in. My car was serviced and they said after about an hour that I needed some brake pads changed. I said that I do not want to pay their prices he was happy with that. One thing I can not figure out is the photo that they showed me was of the brake calliper and they never asked where the locking wheels it was. So how did they get this photo! Overall the service was ok was offered tea or coffee by the receptionist. Also they seem to have little service staff on over the weekend. I won't be using them for an MOt as that is over priced and I have a friend that will do that for me. As car is under warranty will use them for this and services until it is out of warranty.

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Dealership Information

Shelly Motors Kia is an Franchise dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
80 reviews4.6 out of 5 stars — Rated Excellent
Excellent
71
Very Good
2
Average
0
Poor
0
Terrible
7

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    Contact Information

    Address

    Shelly Motors Kia
    Longmead Business Centre Felstead Road
    Epsom
    Surrey
    KT19 9QG

    Get in touch

    0203 130 6713.
    http://www.shellymotors.com

    Opening times
    Mon 8:30am - 6:00pm
    Tue 8:30am - 6:00pm
    Wed 8:30am - 6:00pm
    Thu 8:30am - 6:00pm
    Fri 8:30am - 6:00pm
    Sat 9:00am - 5:00pm
    Sun 10:00am - 4:00pm

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Shelly Motors Kia

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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