My stepson purchased a car from these conmen on 15th March 2024, car broke down before he could even get it home After sales is non-existent, they very rarely answer the phone making it very difficult to make contact. Eventually they arranged for the vehicle to be recovered, Unfortunately the man sent to recover the vehicle must have another job title as he certainly had no knowledge of vehicle recovery claiming the vehicle couldn't be recovered because of a flat tyre. It's all OK now we've changed the tyre ready for recovery. However, this led to a very worrying discovery, the tyre was in a unroadworthy condition which could lead to a fatal accident (had this vehicle really been checked over ? No coolant and an illegal tyre). Then we have their returns policy, you've guessed it doesn't exist, why should we give you your money back, you were stupid enough to buy from us, remember a fool and his money are easily parted

After sales team couldn’t get any worse, brought my car back around 3/4 times to sort issues out that should’ve been noticed in their checks before selling me the car. Worst communication with them from replies taking days or just being straight up ignored. False promises and overall a massive let down.

I have bought a car and they new the car have problem and I almost died with my baby and friends in a car crash . Terrible customer service. I don’t recommend anyone

I purchased a car on finance from these jokers at the end of 2023 the 3rd week into it's warranty I spotted the guard under the wheel arch had come loose I contacted them and was told they couldn't accommodate me untill 25th of January long story short I had to cancel the appointment due to family commitments and not having anyone to drive me back from the dealership as I don't live nearby I contacted them on the day early in the morning my appointment was at 2:30 in the afternoon I left voicemails emailed and have phoned several times only to have the phone put down on me more than once still waiting for some sort of contact from them not good and I am really annoyed will not be recommending them

We bought a car from this place nearly 2 years ago and from the first week of having the car we have had nothing but expensive issues to keep fixing. It appears a new expensive issue arises every 4-6 months. It’s a complete waste of money and the trade centre themselves have been nothing short of useless at trying to help us or empathise. We’ve told everyone we know NEVER to waste their money or time with this centre and would never recommend their useless services to anyone.

We bought a car in Oct and was very please with it. When we were going through the paperwork they told us that as the MOT was due to run out in 3 months they would book it in and get it done before Christmas. We waited and had no call to book it in. We have tried 4 times left messages with the team and emails have been sent. The car eventually sat on the drive way for 3 weeks after the MOT ran out. We are not happy with the after care service and had to book it in with Kwik Fit and got it done. But even they regailed stroies of other unhappy customers that came to them to get issues resolved.

After 2 days the car had 16 faults!!!! Got fixed after a 7 week wait!! Left with no car. Getting hold of the aftercare team is ridiculous, leave a message and they will call you back, I've ever had a call back except when I put a review up and they rang to ask if I'll take it down. Engine management light is back on and booked in 5 weeks from now. They say use it and hope it doesn't get worse. Place is a joke just give me my money back!!!!

CAR BROKE DOWN AFTER 8 DAYS - CASE NOT RESOLVED OVER 5 MONTHS LATER This company is an absolute joke. Do not use them under any circumstances. Terrible service. Absolute crooks who brazenly breach consumer rights. My partner and I purchased a vehicle from Trade Centre Coventry in early July, which broke down 8 days after purchase. I write this in December, having had nothing but problems with the vehicle and the extremely unhelpful Trade Centre staff. We returned the vehicle upon the first breakdown. The Trade Centre firstly refused to issue a refund, insisting they inspected the vehicle first. This took over 5 weeks, leaving us without transport with no offer of a courtesy car. In the meantime, we wrote to the Trade Centre head Office to lodge a formal complaint, which was ignored entirely by the company. They claimed they could not find a fault, again refused to refund us, and we took our faulty car home again after an extremely unhelpful conversion with the condescending branch manager, who like the rest of the staff we encountered, showed no compassion towards us or our situation. I note that on collection of the car, the waiting room was full of other people with broken down vehicles purchased from the Trade Centre. Between late August and mid-November, the car broke down on 3 further occasions, and so the car was returned to The Trade Centre a second time. They again refused to refund us, kept our vehicle for inspection a second time, and again claimed they couldn’t find the issue - despite us providing various reports from the AA to support our claim. They did however find some separate issues, which they so far refused to fix. They now expect me to collect and take home an unreliable car which clearly had a fault when we purchased it. Dealing with them has cost us so much time, stress, and money over the last 5 months, and we are still not closer to resolving the issue. I will be sure to provide an update with the resolution of this case, which I am sure at this point will end in court proceedings.