Bought an Audi 4 end of August, 50.000 mile safe. 1 month later recovery from the lakes, slave cylinder failure which led to the clutch burning out. Most garages won't touch any clutch related issue on behalf of EMAC life time warranty without substantial cash upfront which I don't have. Even Halfords are saying they don't have the tools for the job, yet when i dropped the car off, they were happy to explain they had the exact model on the forecourt stripped down but no payment. Phoned Trade Centre still awaiting a call back.

Wouldn't recommend While the sale was great around 3 weeks ago. The after care has been awful, I enquired when purchasing about not being local so if there any issues I'd like them fixed locally which they explained is fine. For example car was sold without a radio antenna and when asked if they can send it to me in the post. They advised that due to it being close to the 28 days I'd have to take the vehicle in so they "can see what's gone wrong" when explained I have photos from the show room showing it without the aerial I was advised I should have raised it then, although they hadn't noticed it when having the car for however long. Heavily pushing on the 28 days despite the consumer act being 6 months. Car bluetooth doesn't work, I enquired about navigation and they advised it does have nav, the system needs an update which Ford have quoted over £150 and trade centre won't agree to cover. Engine light on dash and not willing to book into a local garage

I went to the trade centre in wensbury I needed a reliable car as I am the only person in the house that drives and my wife is disabled and my mother in law is severely disabled she has had 5 strokes in the last few years and has 3 hospital or doctors appointments per week I bought a fiat 500 from you on Thursday last week and it is leaking oil a full bottle per journey I called the trade centre on Saturday and they sent the aa out which said the gearbox and the flywheel need to come out and a seal needs replacing and flywheel and gearbox putting back in this is the only car in the house hold and you are 45 minutes to an hour drive away and on Thursday I got told by you to call the aa to pick up the car and drop it off to you the aa refused as the car is drivable so I tried ringing you back for 2 hours with it going to voicemail and I left 4 voicemails with no response from you so I cancelled my job for the day and drove up to you where I was told just leave the car in the car park and the car will get fixed when I was given the paperwork it said the car is booked in for repair for the 21 September 35 days time and I would have to use public transport back home and I would be paid back but you can not get public transport from the trade centre back to Sutton hill and I would not have a car for 35 days at least with no I am sorry and the reason I went to trade centre was I needed a reliable car so far I have spent £45 on bottles of oil and the customer service manager promised to give me £30 towards the oil and never paid me I have lost £100 in pay to take the car to you and £20 in fuel to get there and back and the car is still broken and it is going to cost me £400 to repair the damage it has caused to my brick driveway I am having to park at a friends house a half mile away

Dear whomever it may concern, I had purchased a car from the trade center a year ago, one month after the purchase the heater matrix had failed, yet I asked for customer support and nothing was done, now I'Ve found out the man who sold me the car cheated me, he told me the marks on the car were wax, well I recently was in a car accident and the insurance company informed me that the paint on the car was not of its original colour rather it had been modified without informing me and lying to me about its existence. Its plausible it may have even had an accident which I was not informed about. As a result I am now left with a two tone car due to lies perpetuated by a member of your staff, thirdly when sold the RAC warranty cover I was not informed that the garage would attempt to fraudulently take 2000 pounds and lie about the repairs. As you remember I had a heater matrix issue however when I rang RAC and I told them I have an Issue they informed me to go to Sakis auto garage so I could make my claim, instead of helping me out they attempted to do an fraudulent insurance claim on the RAC involving me saying it was a headgasket issue and that I would also have to pay, when attempting to retrieve the car in order to stop the fraudulent behaviour I was still charged 80 pounds which led to a total figure of 180 pounds as a result I wish to cancel my RAC warranty and due to the unfortunate fact I purchased it at your store I was informed I must cancel it there aswelll and get my refund. I am expecting some form of compensation for the deceit led by your crew and would like the colour name it was changed to so I may sort this two tone issue out myself. I have rung the trade center numerous times to be hung as a result I am emailing you. Hopefully we do not have to escalate this issue.

As a first time buyer i put my trust in the hands of these guys, I believed they was legit and trust worthy. Not even had the car a week, and there is multiple issues. I have took this to a garage who have told us this vehicle would not pass a MOT and is not road worthy, we are in our 28 day warranty and still trade centre are making it impossible to get these issued sorted. They told us to leave the car with them and they will se what they can do, no urgency at all! Customer care are awful, i am in utter shock at how little they help you and it is a waste of time trying to call as you will never get through. The sales team go above and beyond to the sell car and after that nobody wants to take responsibility for the issues, i would advise to stay away at all cost if you do not want to be scammed! We are taking the legal path to receive all money back!!

Brought a car from trade centre and after 2 weeks I had to call the aa 2 times. I am 30 weeks pregnant and it was so distressing. I have asked for support of the trade centre with getting my money back as the car is obviously not fit for purpose. I am having to wait over a month for them to even look at it while being heavy pregnant they have refused to give me a curtsey car or even support with another option. Leaving me to use public transport and having high blood pressure because of the stress of it all. I will never buy a car from them again and I cannot wait to see the back of them. There customer service team are very rude and trying to get hold to speak to someone is impossible.

Overpriced, told will have fresh MOT did not happen, was told will be ready for 9.00am got the car at 13.00 hrs. Its cutting out, no gas for air conditioning, was told had a build in dashcam which does not work. That,s just after 2 days.