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Just picked our car up. Carshop had a week to prepare car. Was told by girl who took us to car that the paint guard hadn't been applied. The battery in spare fob needed replacing We now have to take a day off to come back. The inside hadn't been cleaned from when we took it for test drive.
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Useless extra warranty sold with the vehicle and underpayment for part exchange. I will never use again.
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Simon grocery from Carshop Swindon in response to Very disappointed
Thankyou for the review. Proud to recieve such high praise
I am massively impressed at the service, knowledge and attitude of all of the staff at Car Shop Swindon. I had been recommended by a friend as they have bought a car recently and couldn't fault it. As soon as I walked in I was met by Alex who helped so much. Hugely enthusiastic and helped me make the right choice. Reserved the car and test drove the following day with husband and even popped the kids seats in and tried the car as a family. Speedy finance with Markus and we were off in our new car. Faultless service, thanks guys.
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We recently brought a car from the car shop in Swindon, one gentleman named Nathon was amazing, we had a few minor issues with delay of the car and this guy done all he could to get the car to me, he kept me updated all the way through, Amazing customer service, he most defiantly made buying the car stress free!! Highly recommend!
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CAR SHOP SWINDON. CLICK AND COLLECT. They totally wasted my time. The 1 star is for the half decent video walk around of the car. You would not think they had sold a car before; the service was so unprofessional. From reserving the car, I dealt with 4 different sales people and after 5 days had still not received a sales order or any information on how to pay for the car. I had to chase it up, and before they would send it they wanted 'a SELFIE' and my NATIONAL INSURANCE number to check my ID through DVLA. As I work in financial services I am well aware of Anti Money Laundering Regulations. I was willing to scan my proof of address and driving licence or anything similar, but I was not willing to give my national insurance number or start uploading photos of myself. They would not even accept a CODE from the DVLA to give them this info. Car hire companies are quite happy to accept a code to verify ID. I phoned main dealers KIA, SEAT, as well as Car Giant and one of their very own shops (Car Shop in Doncaster). Not one of them need any selfies or Nat Insurance info. A driving licence and confirming my ID on collection was sufficient. I was collecting the car myself. Sales person 'Nick D' was very patronising and spoke down to me; very arrogant attitude. Sales reps are called business managers. Seems some of them would struggle to manage the proverbial in a brewery! I received an apology via phone from Mark at Swindon but he seems to defend his sales team. I am hoping my deposit will be returned in the 3-5 days they promise.
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I purchased a Ford Fiesta back in Jan 2017 and the car was a total shed . Huge list of things wrong with it . The car had a faulty gearbox / clutch to name but a few of the issues . The customer service is awful and once you have the car they dont want to know . They also push a little bit too hard to get you to take finance on the car as well. If I can be a warning to anyone looking for a used car please avoid this place at all costs.
I was in the car shop to buy a car I was attended by a sales lady who never looked me in the face when she talked about the business without any experience when I went to talk to the manager I always looked rude afterwards until I gave the deposit everything was fine the manager He treated me well, he called me, he didn't call, so I drove to the garage and looked at me with contempt, so I canceled the purchase and bought it at the mercedez garage.Never bus never is horrible
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Having been looking to purchase a Land Rover Discovery I reserved one on the 11th August at your Swindon branch on sale for 26k (SE TECH) however upon reserving the car I was informed the car was still in the prep stage so wouldn't be able to view until the 21st August. At this stage I still had no concerns about using CarShop so the 21st comes around my partner and I drive 2 hours from London having taken the day off work for our 8am appointment only to be told the car wasn't ready yet and that it was still at the prep centre and not in Swindon as advertised. At no point did I receive a missed call, voicemail let alone an email to explain that the car wouldn't be ready for our visit and save us a 4 hour round trip, the fuel costs plus a wasted day off annual leave for both my partner and I. Whilst at Swindon trying to figure out why nobody contacted me the blame was just being passed around by staff without a solution. I was informed whilst there that the car was stuck in the prep centre in mechanics, but the lady didn't have a timeframe but assured me she would find out Friday (21st) and be in touch. It's now Wednesday PM and I've not heard anything which leads me to believe you don't value you me as a customer at this stage so makes me wonder what it would be like with aftersales.
Today we went to view a car at the Swindon branch, to say we were shocked is a bit of an understatement! When we arrived we were told the car had a flat battery, after enquiring as to why, we were told because it had been sat around due to Covid and it was a common problem with the other cars, due to them not being turned over once a week because a car has to be turned over once a week to stop the battery going flat... well that had our hackles up straight away! What happens when you go on holiday? Do you come back to a flat battery? NO!!! That’s the biggest load of 🐄 💩 I have ever heard! A battery problem is a car not being started for quite a few months, knackered battery or dodgy alternator etc NOT because it hasnt been started in a week! Next.... the car had umpteen issues! LCD screen not working! Front grill broken not on website pictures as far as we can zoom in and see, so We guessed the damage had been done after those were taken! trim faded! Lots of stone chips! Bodywork full of scratches! Gauge in back seat panelling! 2 months MOT! Told the car was probably reduced due to the broken grill, yet already overpriced at 10,499 reduced to 9k, compared to the market! Car hadn’t been cleaned properly, found several personal items in it! We were told we could take it for a test drive but it would take about 45 mins to set up ref route, paperwork and insurance etc but most people dont bother because it’s got 3 months warranty (um who is going to spend that much on a car and not take it for a test drive first!!! It took her 10 mins to sort out paperwork!!! Why are they trying to discourage you from taking a car out? When discussing potential payment (before we had even had the chance to see the car) we said if we bought it then we would pay some via Credit card due to the card payment protection (protection against cowboys!) we were told... Better protection with finance than credit card?!?!?? We were also told that paying by credit card ruins your credit score (to that effect) commission on finance by any chance car shop???? I have the money, I don’t want or need finance. Then comes the kick in the teeth! We did a brief part exchange quote on the car shop website! Around £1650.00 I guessed they would knock a few hundred quid off because it’s a 2010 car, had a couple of minor dings (far better condition than the car I was seeing) and a small upholstery issue (nothing that couldn’t be fixed) and they took off £900!!!! We already had a part exchange quote of £1400 from another dealer who had gone over my car! But sadly I didn’t like the car colour of that one! So I knew what others would be prepared to pay! So they lost a sale!!! I would have accepted the bodywork issues (other issues could have been rectified) so I went to another dealer that had the exact same model, less mileage and in far better condition and cheaper (market value)!!! So we bought that, the customer service was far more superior, couldn’t have been more helpful, not full of 🐄 💩, oh and also offered me £1400.00 part exchange! Your loss Car Shop!!!
I had recently sold my car so had the cash to buy a car outright and we asked to have a look at it. This old man was so rude to us we had to walk away!
Carshop Swindon is an Franchise dealership that is based in Swindon. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Carshop Swindon
Penny Lane
Swindon
Swindon
SN3 3BW
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