This is long as had nothing but problems!!! I purchased me vehicle in March 2019, this is the first car I've ever brought myself after saving for months and months, after purchasing my Hyundai Santa Fe Premium Auto for 15k I was then talked into buying the full warranty as was told I am covered on everything including electrical, just nothing that is wear and tear. The sales man told me it was the same as having a manufacturers warranty and for piece of mind took out the £800 additional warranty cost. My car started to stall when I put it into drive just after Christmas 2019, as I phoned my warranty company they told me to take it into any VAT registered garage so I took it to my local hyundai manufacturer, after inspection they discovered that the gear box was completely corroded along with the transfer box clearly a mechanical fault, they drained the oil to find it full of bits and basically like slim. With this they told me everything needed replacing and gave me a quote for over 8k!! To say I was shocked is an understatement when I contacted the warranty company.... Wait for it guess what?!?!? Correct I was NOT covered due to it being a non sudden failure!! I have since paid for 2 separate reports that clearly show the transmission oil should have been changed to manufacturers specification at 60k miles. I purchased at 58k had the proper service have been done they would have picked up this fault and rectified the problem as it would of been found in time before causing all the damage. I have since had contact with carshop who agreed to pay a 50% contribution towards repairs at a garage of their choice!! This has taken 6 months so I have been without my car for 6 months!! As I'm sick of chasing it constantly I agreed to pay the other 50% they collected the car from my local hyundai taking it over 60 miles away from my home town, now what?!?!? YES that's right they have decided to add on additional costs implying their garage of choice did not know the full repairs that were required even though they saw 2 separate reports the quote from hyundai which stated the repairs required!! I honestly cannot believe this is still going on the stress this has caused me is ridiculous not to we have had to purchase a new car in January. I spent nearly 16k on a car that was MISSOLD to me and not upto manufacturers specification. They offered to pay for the 50% contribution as they know full well if I take this to court they would loose. Looks like that is where this will end.

so where do I start ? I purchased a car from the Swindon branch on the 23rd of January 2020, it was the most long winded and stressful experience I have ever had in my life it took one week of constant chasing as I was making phone calls and sending emails every single day up until receiving the car. The sales person I originally dealt with completed my application over the telephone within minutes of enquiring about the car, after this I was completely left in the dark about when the car would be ready for me to go and collect as the person would ignore all of my calls and would never be available, this would then leave me to make a complaint via their online chat application on the website which would then suprise surprise result in a phone call from the sales person who would then give me an update on the car it’s almost like they are scared in communicating. It was a disaster from the beginning as I had tried to arrange for the car to be delivered from Swindon to Manchester but it took around 2 day’s for someone to even acknowledge the request so instead of waiting Even longer I had to force an appointment at the Swindon branch (150 miles away from Manchester) as I was told this would allow me to collect the car rather than waiting an extra 7 days for delivery. I turned up at the Swindon branch around 11:30 a.m and it was as if they wasn’t even aware that I was arriving to collect a car as they were running around like headless chickens preparing paperwork, I didn’t manage to leave the store until around 5 pm that day and I was physically and mentally exhausted from the whole experience. It doesn’t end there, Upon driving the car home from Swindon I could tell that the car hadn’t been prepared to be collected as it was even clean and even the plastic sign with the price of the car was left on the floor on the passengers side and the parking sensors were not working but I just wanted to get home so I didn’t bother going back to the store before my journey home. After an hour or so of driving back on the motorway the car started to violently shake and vibrate which caused me to pull into a service station to check if I had a flat tyre but after checking all tyres they were all in good condition which left me puzzled as to what was causing the problem. The violent shaking would come and go at various speeds but it just kept getting more frequent and got to the point where felt scared and unsafe especially on a motorway, I booked an appointment with the car shop over the telephone so they could look at the car as I was a very unhappy customer with a faulty car, after waiting 10 days I found out on the day of the appointment the person had booked me into the Swindon branch when I specifically told them I live 2 miles away from the Manchester branch!!! After calling them they then told me I had to wait an additional 19 days to get booked into the Manchester branch. By this point the car was literally falling apart, the car would start to squeal/squeak very loudly and would make a whining noise when making turns, it was embarrassing it was as if I was driving around in a 40 year old rust bucket not what you expect from a car that you have had for a few weeks, the steering caused concern and made me feel unsafe so I had left the car parked outside my house patiently waiting for my appointment. After waiting 27 days I finally got my car to the Manchester branch on the 17th of March I was then took out by a guy who test drove the car to see what was causing the problem, he took the car out and instantly noticed a number of problems and upon returning back to the store told me he didn’t want me to drive the car back home as the car was unsafe (I cant remember his name but couldn’t fault the guy he was sound), I was told I’d receive a call within a day which I then surprise suprise never received. Im still chasing them now and about to report them to trading standards.

Sold a car to Carshop Swindon and have not received the money 8 days later. And worst of all they cut you off when you get through to customer services. Three times in one day?

The Renault I bought from Carshop Swindon back in April has been spot on, a really good car! I came across them on AutoTrader. The staff there were nice and helpful. I would recommend this dealership!

Good overall. Good staff and good cars. I am having an issue with the car which unfortunately isn't covered under warranty anymore but it was a good price and it was in good shape when I received it, I would recommend this dealership.