The sale itself was easy enough and the car is running well. I was however disappointed to find out after just 2 months the brakes needed replacing, the car was MOT'd before sale and went under a check so I imagine the brakes would have come up as an advisory at least.

Carshop in Swindon were bang on, friendly decent guys, they gave me the time to look around the car and make sure it was right for me, no pressure to buy or anything, I would definitely use them again they are a good dealership.

My experience of Car Shop was patchy to say the least – some of the service I received was very good, some of it pretty terrible. Unfortunately the bad far outweighs the good. A summary of my complaint is that our brakes needed servicing within 1,400 miles of buying it, which is covered by CarShops’ guarantee, but they are refusing to honour this. Here are details, should you be interested: We bought a car on 4th March 2015 from the Swindon CarShop, and we were pleased to see it had a 3 month service warranty. When my wife collected she was advised that the computer registered the next service due in 14,000 miles, which seemed sensible. The car did give us a low tyre pressure warning on the first long distance journey we took it on, we stopped and did the necessary checks, phoned CarShop who were helpful, apologetic and offered a Halfords appointment to us. But we were advised a system reset was all that was needed and we were able to do this ourselves, so we were happy and the issue has not resurfaced since. Before long the car computer indicated a service was now due – the service countdown actually started at 1,400 miles when sold, not 14,000. It should have had a full service before purchase, so I was not worried and presumed that the CarShop engineers had forgotten to reset the computer after completing their vehicle checks. Upon phoning CarShop again, they came to the same conclusion and made an appointment for us to return to CarShop for a reset. We arranged to travel back to Swindon, by which time the computer was saying it should have been serviced well over 1,000 miles ago. The engineer reset the computer, but on our inspection it had just originated back to how we had bought it – service in 1,400 miles! Upon returning to CarShop again, they checked again and we were informed that the brakes are due for service – but the engineer was going home and couldn’t do anything that night. We ended up agreeing to getting a follow-up call from Customer Services. Customer Services did call, but said that although the timeframe was within the 3 month period, as we had clocked 3600 miles since buying they could no longer help. I tried to explain the original problem was when we had done no miles what-so-ever. He insisted that he had records to say that the car did not have a 1,400 miles countdown on it when we bought it. It was very exasperating given that was the very reason we had previously travelled to Swindon. When I phoned the CarShop to get the computer reset I had also done less than 3,000 miles – no matter what way it was looked at we should have been covered. We asked if his manager/supervisor could call us back so we could try and resolve the issue, but that was over 4 weeks ago. We sent a follow up email a week ago even letting them know we were going to post this review, but no one wants to help. The car has travelled very little since, I have no confidence in the brakes – we still don’t even know what’s wrong with them. The most concerning thing to me is that it’s possible that the brakes needed servicing before it was sold to us and the computer was simply re-set (only possible, but it’s a bit of a coincidence that it needed a service in 1,400 miles after they reset it and it needed a service in 1,400 miles when we bought it). You normally trust a big company/dealership, which is one of the reasons they appealed to me. I would certainly advise against buying through CarShop given our difficulties, we actually feel quite cheated.

My experience here was last at the end of 2014 where I ended up buying a Kia from Carshop Swindon. When I was looking around and even once I found the car I wanted I thought the customer service in my opinion was really good. The staff who I came across were really nice people to deal with, they all knew what they were talking about, not over ambitious, not pushy, relaxed in their manner towards me and let me choose what I wanted. As you can tell I am really happy with the service

I thought I would leave a review for Carshop after having a great experience whilst purchasing my new car. The name of the salesman escapes me now but he was brilliant and made the whole process as easy as possible. I have already recommended them to my friends! I only marked a 3 for the value for money question because I got it on finance but without that it would have been a fair price.

I would definitely recommend this dealer! Couldn't of done any more if they had tried. Everything happened so quickly so there wasnt enough time for something to go wrong! Love the car too.

On purchasing my car in November 2014 I can tell you that first of all the car I have runs perfectly. The price I paid most importantly was right for what we was looking for! Carshop Swindon were very helpful throughout and made everything really easy. Overall, great dealer and for that yes I recommend Carshop

Carshop Swindon were helpful, knowledgeable, the car was perfect, the only fault I have is that the process was quite time consuming in respect to paperwork etc. everything went well,which is why i would recommend them to family and friends.

The customer service I received from Carshop was second to none. There were mats and headrests missing when I came to collect the vehicle but they resolved this very quickly and for this I cannot fault them. The salesman, who's name escapes me, was excellent as were his other colleagues that I spoke to. I would certainly use them again.

Carshop were really good when I recently purchased my Toyota from them. I cannot fault them at all and have even recommended them to my cousin already!